The Importance of Customer Service

What does it cost your business?

Continuing with our Contact Centre theme at the moment we found this excellent infographic that just highlights the customers real mindset in terms of interaction wtih your business and your customer service

Did you know:

  • 86% of consumers stop doing business with a company because of a bad experience
  • 73% of consumers cited bad customer service as a reason to give up on a brand
  • 78% of online customers recommended a brand to friends after a great customer experience





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Jonathan Sharp

Jonathan Sharp is a communications visionary and established technology business leader with 20 years’ proven excellence in driving business innovation and transformation. Sales & Marketing Director at Britannic Technologies, he puts enthusiasm into technology adoption, helping businesses to connect with their customers and staff in the most efficient and intuitive ways.

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