Alfa for Contact Centre Interactions.
The simple customer enquiry and interaction solution.
With an increasing amount of digital customer interactions happening every day, the contact centre needs to do more than just keep up with demand to deliver an accurate and fast customer experience. Enter, Alfa – a solution that gives your employees complete digital enquiry visibility.
Alfa allows any digital customer interaction or textual task (event) to be blended into single or multiple queues. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or department. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time.
Team your contact centre with Alfa, download the product description today.