INBOX: Contact Centre Triage and Automation
The perfect sidekick for your busy contact centre.
With an increasing amount of digital customer interactions happening every day, the contact centre needs to do more than just keep up with demand to deliver an accurate and fast customer experience. Enter, INBOX – a solution that gives your employees complete digital enquiry visibility.
It sits outside the contact centre, acting as a triage that can handle a very large scale, working to automatically read, respond or route your messages. So only the ones that need to be are passed into the contact centre for the right agent to resolve.
INBOX allows any digital customer interaction or textual task (event) to be blended into single or multiple queues. Organising them by business context or channel with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the routing to the correct agent or department. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time, analyse competitors in-depth and target market.
Team your contact centre with INBOX, download the product description today.