Voice, email, fax, SMS, chat and social communications
A Solution Tailored For You
As award-winning experts in Mitel Contact Centre solutions, we’re the perfect guides to work with you and identify, deploy and develop the best solution for your business. Built to complement the Mitel MiVoice Platform, Mitel MiContact Centre is an omnichannel solution designed for businesses like yours to allow intelligent, collaborative customer service across single or multi-site organisations.
With Mitel’s MiContact Centre business suite we can tailor a solution to meet the unique needs of your contact center, including advanced real-time reporting and intelligent call routing to improve customer experience.
Equip Your Agents
Equip agents with a unique set of applications to handle customer enquiries quickly and efficiently.
Outbound dialling and messaging
Speech-enabled IVR routing
Multichannel workflow routing
CRM integration
Empower Your Supervisors
Empower supervisors with intelligent reporting and training tools to enhance output and improve business processes.
Real-time, historical and customisable reporting
Call recording
Optional workforce management add-on
Service and experience you can trust.
“Mitel and Britannic Technologies Ltd have enjoyed a successful long term relationship underpinned by the added value the company brings to our joint customers. Britannic’s strategic vision combined with its committed partnership attitude to customers ensures that it delivers the right solution not just to solve a business issue, but to help drive that business forward...In a modern world, too many solution providers focus on the technology and not upon improving the business of their customers. This differentiates Britannic in the market.”
Discover Mitel MiContact Centre Business
Today’s customer has changed – have you? Millennials make up one third of the population, and there are now almost as many mobile phones in the world as there are people. Together with Mitel, we resolve the challenges this shift is bringing to the way your business delivers customer experience.
