Digital transformation needs to happen in the housing sector too.
Sticking your head in the sand is no good. If you don't deliver to your tenants a good customer service, they will leave you behind. Our solutions are tailored to meet your needs and heighten your tenants experience. We’ve undertaken many technology projects in the housing sector and have a brilliant track record of delivering (very) good results. We’re the technology partner you need.
Customer Expectations Have Changed - The Ugly Truth
to another company after 3 (or fewer) bad customer service experiences.
Want a Quick Resolution
and cited this as the most important element within customer service.
Want a Call Back
rather than wait in a queue or want the ability to request a call back.
Had a Good CX
which means a staggering 81% of people surveyed had a bad customer experience.
Are likley to shout on Social Media
and give you a bad review, making that review visible to everyone.
Are likley to dissuade friends and family
meaning you'll lose out on one of the greatest free key peices of marketing - Word of Mouth
Feel lack of Omnichannel support
that it's rare or never even happens in the first place.
Would like to use Real Time Video
to chat to an agent. It allows tenants to physically show issues within their homes to forward to the Repair Dept.
Britannic have been a trusted technology partner for housing associations, spanning over two decades. We’ve got an in-depth understanding of the key barricades and obstacles facing this sector. Below you'll find some of the biggest challenges our housing association partners have faced...do they sound familiar? We'll help you fix it.
Repair and Maintenance
"We need a collaborative way of maintaining repair and housing stock...a strategy to ensure stock condition data is update regularly and on a continual, easy to access basis"
Cross Dept. Comms
"We need better communication between departments and visable and transparent record and information sharing, we need help digitising our workforce to boost productivity"
Rerouting and Screening
"Issues of Call Rerouting not only wastes our agents time, but also our tenants, we want to make sure tenants get through to the correct department the first time"
Tenant Rent Arrears
"A more sophisticated way of collecting rent but also making it easy for tenants to pay rent is a top priority, we waste time chasing via physical calls with lack of communications trail"
Ami and WebRTC are solutions to improve the customer experience by delivering information efficiently and concisely.
A private cloud solution will allow your business to quickly adapt to ever-changing business requirements.
Creating a collaborative and cohesive work environment will increase productivity and efficiency.
Digital Transformation is a Business Imperative
of revenue will be driven by digital business by 2020, which will increase efficiency and profit
of senior executives cite the lack of understand of technology as the number one barrier.
Housing Association: A Testimonial
"We decided to go with Britannic for our WAN and telephony, amongst other considerations, because we were confident that they could not only look after what we needed now, but are also the type of strategic partner we need for the future. The first phase, the WAN deployment, is progressing well. The Project Manager has been excellent, keeping the project running smoothly, managing any difficulties and regularly communicating with us on progress. Much of our own resources are focussed on keeping our business going so we have little spare capacity to manage this one – Britannic have made sure that they let us know what is required from our side at each stage. I am looking forward to next steps of our partnership with Britannic."
Phillip Jackson - Head of ICT & Business Systems - Advance Housing
Why Work with Britannic?
Official Procurement for Housing Supplier with over 15+ Years Experience
We work hand in hand with Procurement for Housing (PfH) members and leading technology partners to audit, maintain and develop your communications. This means an improved customer service and experience for your community and tenants.
Tailored Solutions, Not One-Size-Fits All
We align communications solutions with your requirements, supported by agile roadmaps and 360 solutions from complementary partners.
Relationship and People Centric
Our most important partners are our customers. We work as an extensions to your in-house team - together we tackle communication challenges by bringing about measurable change in an honest and dedicated fashion.
Continous Help and Support
Britannic aren't just for Christmas, we're here for life. We'll be your partner not just for one project but will offer our continious support with whatever business challenges you face. We'll update you with continual roadmapping, digial transformation and futurue proofing research and solutions.
Deliver a Better Tenant and Employee Experience
Talk to us. Let's review how your business could digitise everyday business processes, integrate communications systems and applications, and future-proof its network.