Cut out day-to-day ICT management

Our Maintenance programme and Managed Services options free up your time and your team to refocus on strategic IT and innovation.

Balancing the daily maintenance grind of your Avaya solutions with those key strategic projects you’ve been planning for ages is a challenge. Working with Britannic’s Avaya-accredited System and Application Engineers, it’s a hurdle that you can take easily. Their skills and experience give you better, proactive system support on premise or in the cloud as well as reliable day-to-day management. Now you’re free to refocus on IT strategy and innovation for your business.

Your Avaya Maintenance Partner

We’re excellent at what we do and aren’t new to the game. Over the past 20+ years we’ve developed a true partnership with Avaya built on trust, technical expertise and joint innovation.

As a trusted Avaya Edge Sapphire Partner we provide you all the latest insights into the Avaya ecosystem and give you access to the combined knowledge and experience of our in-house Avaya experts and development teams (typically ex-Avaya people) and wider Avaya partner community.

Together, we tailor your maintenance and support cover to define the services that will help you meet your ICT performance needs today and in the future. This way, your contract effectively removes the burden of everyday ICT management while giving you full reporting and management visibility.

It allows you to get on with the projects that you’ve put on the back-burner and still retain control of your platform.

Why Choose Britannic Technologies?

800 service requests per month

90% of support calls answered within 30 seconds

96% of requests are resolved remotely

97% customer satisfaction

Avaya Maintenance Brochure

Read about how our Avaya managed service and maintenance offering can help you manage your Avaya system.

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Avaya Maintenance Brochure

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Explore how to transform your Avaya system into a truly collaborative platform

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Avaya Contact Centre

Explore how to fully engage your customers and deliver brilliant customer experience!

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Avaya Cloud

Discover how our expertise in Cloud deployments can bring tangible business benefits to you

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Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.

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