Cut out day-to-day ICT management
Our Maintenance programme and Managed Services options free up your time and your team to refocus on strategic IT and innovation.
Balancing the daily maintenance grind of your Avaya solutions with those key strategic projects you’ve been planning for ages is a challenge. Working with Britannic’s Avaya-accredited System and Application Engineers, it’s a hurdle that you can take easily. Their skills and experience give you better, proactive system support on premise or in the cloud as well as reliable day-to-day management. Now you’re free to refocus on IT strategy and innovation for your business.
Your Avaya Maintenance Partner
We’re excellent at what we do and aren’t new to the game. Over the past 20+ years we’ve developed a true partnership with Avaya built on trust, technical expertise and joint innovation.
As a trusted Avaya Edge Sapphire Partner we provide you all the latest insights into the Avaya ecosystem and give you access to the combined knowledge and experience of our in-house Avaya experts and development teams (typically ex-Avaya people) and wider Avaya partner community.
Together, we tailor your maintenance and support cover to define the services that will help you meet your ICT performance needs today and in the future. This way, your contract effectively removes the burden of everyday ICT management while giving you full reporting and management visibility.
It allows you to get on with the projects that you’ve put on the back-burner and still retain control of your platform.
The expertise you need, when you need it - Our dedicated avaya Account Managers and Support Teams are always on hand to support you.
Improved clarity, better decisions - Through our Discovery process we'll work with you to get the most from your ICT infrastructure.
Less noise, more sense - Our teams speak both business and technology. We'll help you keep your finger on the pulse and cut through the jargon.
Not just fixers, we're doers - We work closely with you to turn your legacy maintenance systems into a true business asset.
A techie for all seasons - Our key partnership with Avaya and expertise allow us to maintain and improve your solutions to be the best it can.
Why Choose Britannic Technologies?
90% of support calls answered within 30 seconds
96% of requests are resolved remotely
97% customer satisfaction
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Let's Share Some Ideas
Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.