Are you able to fully engage your customers?
For customers today ‘Experience is Everything’ and being able to provide a service that works with them has never been more critical. Allowing them to communicate with you how, where and when they like, while retaining control and visibility and delivering those engagements can only be a good thing!
The perfect fit for midsize businesses, Avaya IP Office will unleash your teams to engage and interact with each other and with your customers like never before. Utilising Avaya’s blend of Contact Centre software and apps to create a platform that will allow you to differentiate from the competition and drive tangible business growth.
Join up the dots and provide an end-to-end customer service strategy that helps make your business a customer’s first choice. Maximising the value of every interaction through consistent, personalised service that drives offers and opportunities right for them.
Create stronger customer relationships by providing your teams with collaboration and productivity apps that support proactive, engaging and intelligent customer service.
Increase First Call Resolution
Maximise first call resolution through effective segmenting and routing processes, ensuring your customers reach the right people first time to resolve questions and agents recognise repeat customers with advance customer intelligence.
Have you thought about hosted Avaya IP Office Contact Centre?
Do you want to retain control of your existing Avaya communications technology and IT infrastructure while reducing your operating costs and allow someone else to worry about the maintenance and day-to-day grind?
Yes? Then you need hosted Avaya solutions from Britannic Technologies.
Avaya IP Office Contact Centre in the Cloud could be the way forward for you.
Explore Britannic Hosting Solutions
Let's Share Some Ideas
Whether you have a question, want to book a Discovery Session, get a demo or would like to meet to talk some more – drop us a line! We’re right here.