Real-time & historic information

Contact Centre Management and Reporting

Measure the performance of your customer service operation with evaluation and reporting applications that deliver real-time and historic management information.

We partner with best-in-class solutions providers to bring you reporting capabilities that allow you to optimise service levels in real-time, improve management and governance, and identify training needs of individual agents.

Mix and match your management applications.

Call and Screen Recording

Real-time and historic management information

Speech Analytics

Wallboards

Workforce Scheduling

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