Prepare your business for a culture of change
The technology event of the year for business leaders
Digital offerings have leapfrogged by seven years (McKinsey & Company), to keep progressing businesses cannot afford to take their foot off the gas.
Our annual event this year looks at how the future reimagined will centre around four core areas:
Blending both technology expertise and a savvy understanding of business, our Convergence Summit 2021 brings new ideas to the fore to help shape strategies for the coming year.
Learn from our speakers whether at home or in the office
New trends and ideas
Prepare to build a culture of change, enhance the digital customer experience and optimise hybrid working.
Learn from industry leading speakers and peers.
Discuss, collaborate and share
Polls, Q&As, best practice advice and examples. Download relevant content throughout the presentations.
Network and build relationships
Continue the conversation with our experts post-event for idea sharing.
Rewatch the talks of the most relevance and share with your team, we’ll send you the recorded sessions.
No longer so tied by the location of the office, the world of work is forever changed. We look at how these culture changes shifts the focus to outputs rather than hours spent at a desk and where this sets expectations in the eyes of digital customer experiences. Shifting to more self-service methods for online customer service capability.
New and innovated process is what your business needs. Here we review effective change management to achieve core KPIs like increased efficiency and reduced cost. Rethinking processes is a catalyst for a culture of change where people and technology work in harmony, achieving faster deadlines than you ever thought possible.
Open APIs have enabled the easier integration of systems and pass through of information. AI means you can predict your customers needs and find faster ways to give them what they want. Process automation means you can complete things faster. We look at these technologies in more depth.
Becoming data-first is now a key aspect of changing business cultures. Although many businesses have plenty of data, the majority don’t know how to effectively leverage it. In this aspect, we look at how you can use data to create actionable insights, measure the impact and which tools are available to assist.
Upon signing up you’ll receive an email from WebinarJam with your personal access link. Keep this link safe as you’ll need it to access the event.