Our latest insights
Metrics for Monitoring and Measuring Customer Excellence
With the business environment becoming increasingly tough, the emphasis is shifting further towards becoming a customer-centric organisation, for all. We have already said, customer experience (CX) is now the primary basis for competition and research carried out by Gartner implies 89% agree with us!
That’s why this article will look at customer excellence, what it is and ways businesses (including us!) are monitoring and measuring it, with best practice examples and advice.
Webinar Recording: Reducing Costs and Improving Customer Experience in Local Government
This public sector webinar features best practice examples, demos and case studies to demonstrate how local government organisations can reduce their costs, rapidly manage incoming digital interactions, and improve experiences.