INBOX case study
INBOX Helps Sunspot Tours Manage Thousands of Digital Interactions During COVID-19
In the most challenging business climate we have ever seen, the biggest gain for us implementing INBOX is efficiency through automated organisation of our work load and the ability to report on the types of requests our customers are having, to help us implement self-service for our customers. With the intention of this leading to marked bottomline cost savings. Implementing INBOX was very straightforward. The team took the time to understand our needs, build our MVP and give us control of our destiny in five days. The continual enhancement of the product has been a joint effort from both sides, with new features delivered within hours and days.
A place for every digital interaction!
INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised.
Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time.
Watch the video to get a full overview.
Our latest insights
What we (and Other Businesses) Have Learnt so far from the Coronavirus Pandemic
Our white paper looks at the key aspects from a business and technology perspective, culminating in the key learnings the pandemic has taught us (and many other businesses). We look at how it’s accelerated digital shift, triggered massive changes for business processes and how we deliver customer experiences. From people working from home to automation, we cover it all.
Not all Cloud Technology is the Same
The core benefits of moving to the cloud have been known for a while now. Certainly, in recent times with office employees forced to become a remote workforce, businesses that already had their telephony, collaboration and meeting tools in the cloud found it much easier to make the overnight shift. Outlining the key mobility and business agility benefits cloud technology can offer.