Utilising Modern Technology to Provide Visibility, Customer Experience and Compliance

The Insurance and Legal industry are some of the most scrutinised sectors in terms of regulation and compliance. Couple this with the pressures of retaining customers, improving the contact centre and business communications as well as attracting new custom, you'll need a partner who can provide you all this and much more.

We are on the existing Frameworks:

Legal and Insurance Challenges and Opportunities

Britannic have a comprehensive knowledge of compliance regarding GDPR and MiFID II and our communication solutions also offer additional audit trials through communications 'capture'. The challenges facing Verification, Data Keeping, Investigation & Auditing and Quality Monitoring can all be solved by partnering with Britannic.

Customers Expect More - Keep Your Customers Satisfied

29%

of customers are satisfied

with their current insurance providers

88%

demand more personalisation

from their insurance providers, customers want to communicate via their favourite channels

61%

are influenced by the quality

of the carrier's claims-handling and customer service

62%

are planning to increase their budget

regarding personalisation within their communications to give them an edge over their competition

Legal and Insurance Solutions

B-Connected

A cloud service model created to easily phase out legacy systems by adopting a low/no-code, plug and play applications and solutions. Consolidate any amount of old apps or system infrastructure for seamless one-point-contact servicing.

AI Chatbots and Web Chat

Faster and more efficient communications for enquiries and claims-handling, greatly improving the customer experience. AI Chatbots give a personalised buying experienced based on geo and social data and offers a quick response to client enquiries.

(RPA) Robotic Process Automation

Data management and entry is an arduous task that can lead to inconsistencies and errors. RPA automates data and simplifies the process so your agents can focus on priority work or tasks.

One Window Data Management

Have all necessary information and data points available on one screen. This makes tenant enquiries smoother but also allows for a single point of data entry rather than multiple spreadsheets and 'windows'.

Solution Spotlight

Call Recording - a Complete Regulatory Compliance Solution
  • Call Records

Maintain full control over the storage and retention of your communication recordings without needing to change existing infrastructure.

  • Fact Verifying

Give your business a failsafe to resolve disputes from customers regarding claims, policy updates and changes and general enquiries. This allows businesses to remedy dispute with efficiency and accuracy.

  • Auditing, Investigation and Compliance

With regulations evolving constantly and the advent of GDPR and data storage, it's important for Insurance and Financial Services to keep an air-tight and accurate record of voice communications.

  • Quality Monitoring

By recording calls, it helps improve quality of customer service, optimise operational performance and deal with disputes or enquiries more effectively and efficiently. For training purposes, it helps improve your agents within the contact centre.

Why Work with Britannic?

Accredited Framework Association and Official Supplier


We work hand in hand with a number of different sector frameworks, which means we are a trusted partner in auditing, maintaining and developing strategy and systems for businesses and organisations.

Tailored Solutions, Not One-Size-Fits All


We align communications solutions with your requirements, supported by agile roadmaps and 360 solutions from complementary partners.

Relationship and People Centric


Our most important partners are our customers and so we work as an extensions to your in-house team.

Continuous Help and Support


We're here for life. We'll be your partner not just for one project but will offer our continious support and update you with continual roadmapping, digial transformation and futurue proofing.

The Perfect Strategic Partner for Legal and Insurance

Group Head of IT, Kelliher Insurance Group

I had heard of Britannic thanks to their outstanding reputation in the industry and first met the team at a trade show. I was very impressed with their level of understanding of networking, rather than just telephony, and how they took the time to understand our business.

A Deeper Look into the Legal and Insurance Sectors

Automating Critical Business Processes

We’re not fans of cringe quotes, but this one resonates. The more time your employees spend completing menial tasks and processes, the less time they are spending serving customers and the business mission. It’s estimated you can save in monetary terms between 40% and 75% by automating business processes.

Save Time and Money Now

Britannic Providing Savings and Revenue Growth to Kelliher Insurance

Britannic streamlined the old legacy and separate site ICT infrastructure and integrated systems into one shared Group reception desk. “Britannic has helped us make our business more efficient and productive...our Group’s annual revenue has increased by 15% whilst annual profit before tax has grown by 30%".

Consolidate Business Communication Services

Voice Data and Communications - The Secret Sauce

95% of C-suite Executives, IT Management employees and CIO's said that voice communications was valuable to their organisation. Voice holds the key to drastically improving your customers experience and in a world saturated with competition, retaining and attracting customers is the key to your organisations success.

Unlock the Value of Voice

Deliver a Better Customer and Employee Experience

Talk to us. Let's review how your business could digitise everyday business processes, integrate communications systems and applications, and future-proof its network.