Deliver Value to Residents Alongside Operational Efficiencies
Delivering value for money and a great customer experience is a core principle for all Housing Association’s. For over 20 years our Digital Transformation and Customer Experience projects have delivered excellent results in the Housing Sector.
Areas of Interest for Housing
We’ve got an in-depth understanding of the key challenges for housing organisations embarking on their digital journeys; but we also know how to solve them!
Data and Insight
Data is the new oil, and with so much of it to manage you need to ensure all your back-end systems are linked up. We can help to reduce data problems like the need for double (or even triple!) entry and leverage vital customer service metrics through real-time dashboards. Update many systems and make better decisions.
89% of business leaders agree customer experience is now the primary basis for competition (Gartner). We’ll help you pinpoint key areas for improve to your service. Whether it be through adding more automation, introducing self-serve or implementing solutions that work to help motivate your workforce.
Empowered and Rewarded Remote Workers
The ability to work from home is no longer a benefit, it’s a necessity. If COVID-19 taught us anything, it is that we can continue to deliver a great customer experience and increase productivity from the comfort of our sofa. Our solutions for the contact centre and office all aim to increase mobility and flexibility.
Degrees of Cloudiness
Moving to the cloud can be nerve-wracking for many housing organisations. Since legacy on-premise solutions are rigid and limiting, it is a vital strategic move. We’ll work with you to create a communications infrastructure with the right degrees of cloudiness for you, with the agility to scale up or down.
Supporting Channel Shift
Our digital technology will help you to handle your digital interactions. Increasingly, customers want to be to communicate with housing associations on their preferred channel. We can work to automate processes, respond to incoming enquiries, prioritise, categorise, create queues and tickets for fulfilment.
Supporting Vulnerable Tenants
Utilising digital channels can be challenging for your vulnerable tenants. Our helpful tools like Webcall enable self-serve through chat, video chat and co-browsing. Perfect for assisting the vulnerable with ordering their food and medical supplies or will helping tenants navigate your site to find the right piece of information.
We’ve Already Helped
Advance Housing Centralised their Communications
Advance Housing and Support provide homes, support and other community related services. Discover how we helped them by replacing their separate, aging systems across 60 sites, resulting in the reduction of billing complexities and many other benefits.Read case study View more case studies
Why Work with Britannic?
Procurement for Housing Supplier
We work hand in hand with Procurement for Housing (PfH) members and leading technology partners to audit, maintain and develop your digital and communications solutions.
Our solutions are aligned with your requirements, supported by agile roadmaps. We won’t sell you something you don’t need, our approach is designed to leave you with end-to-end solutions.
Our most important partners are our customers and so we work as an extensions to your in-house team. We’ll be there for you when you need us, always.
Continuous Help and Support
We're here for life. We'll be your partner not just for one project but will offer our continuous support and update you with roadmapping, digital transformation and future proofing.
Implementing solutions is just part of our job. We will ensure that your team have the skills they need to use it to the fullest. With comprehensive training programs and regular touchpoints.
Above Average NPS
Our NPS score is 38, well above the average of 24 for the telecommunications industry (Customer Gauge) and 30 for the Software as a Service (SaaS) industry (Retently)
Discuss your Next Housing Technology Project
No strings attached, just a conversation with one of our professionals. Let’s get to the bottom of what you want to achieve. Whether you want to automate more processes or introduce self-serve.