We understand that this is a challenging time for the housing sector. That’s why we’ve got selected offers on technologies we think will be most useful for your organisation through this period. We’re offering free licences and support on solutions to help you automate, manage digital interactions, work from home better and support your most vulnerable tenants.
Stay Safe. Stay Connected.
Manage increases in digital interactions
Acting as a triage that sits outside the contact centre, INBOX automatically reads (content, context and sentiment), responds, prioritises, categorises, creates queues and tickets for fulfilment. We’re offering free licences and support to help your housing organisation deal with a huge influx in enquires.
Webcall is a helpful tool that enables self-serve through chat, video chat and co-browsing. It’s perfect for assisting the vulnerable with ordering their food and medical supplies and will help tenants to navigate your site to find the right piece of information they are looking for on your website.
Effective homeworking for your employees
Throughout this period, it’s much safer for your employees to be working from home. That’s why we’re assisting housing organisations by providing 6 months free of MiTeam Meetings. An alternative to Zoom that’s much more secure and safe. It’s a vital tool for keeping your teams connected and productive.
Create value whilst making savings through Digital Transformation
Value for money and delivering a good service to your tenants are part of your obligation as a social landlord and so our business communication and IT solutions are tailored to meet your needs and heighten your tenants experience. We’ve undertaken many technology projects for customers and have a brilliant track record of delivering very good results in the Housing Sector.
We are a nominated Supplier for:
Housing Challenges and Opportunities
Britannic have been a trusted technology partner for housing associations, spanning over two decades and we’ve got an in-depth understanding of the key obstacles facing this sector, but also the key areas for growth. Below you'll find some of the biggest challenges our housing association partners have faced...do they sound familiar? We'll help you fix them.
Repair and Maintenance
"We need a collaborative, automated way of maintaining our housing stock and a strategy to ensure stock condition data is updated regularly and on a continual, easy to access basis"
Cross Dept. Comms
"We need better communication between departments and visable and transparent record and information sharing, we need help digitising our workforce to boost productivity"
Rerouting and Screening
"Issues of call rerouting not only wastes our agents time, but also our tenants, we want to make sure tenants get through to the correct department the first time"
Tenant Rent Arrears
"A more sophisticated way of collecting rent but also making it easy for tenants to pay rent is a top priority, we waste time chasing via physical calls with lack of communications trail"
Customer Expectations Have Changed - The Ugly Truth
Feel lack of Omnichannel support
that it's rare or never even happens in the first place.
Want a Quick Resolution
and cited this as the most important element within customer service.
Want a Call Back
rather than wait in a queue or want the ability to request a call back.
Had a Good CX
which means a staggering 81% of people surveyed had a bad customer experience.
A cloud service model created to easily phase out legacy systems by adopting a low/no-code, plug and play applications and solutions.
Chatbots and Web Chat
Save money and time by answering repative tenant queiries and assist them via live web chat, delivering a better tenant experience.
Robotic Process Automation (RPA)
Cut out mundane or repetative tasks by making processes automated - such as tenant maintenance requests - and accelerate manual processes to allow your workforce to work on piority tasks.
One Window Data Management
Have all nessesary information and data points available on one screen. This makes tenant enquiries smoother but also allows for a single point of data entry rather than multiple spreadsheets and 'windows'.
Continious Improvement and Systems Maintenance
Our Maintenance contracts aren't just about maintaining your systems or 'keeping the lights on' it's about opening your association to the latest communication insights, professional advice, technology, money-saving strategies, consolidating existing systems, replacing legacy systems and much more.
Tailored Unified Communications for Housing
Modern housing associations requre a strategy of connectivity, agility and mobility when communicating with tenants. Britannics tailored Unified Communications tech and strategy help improve the tenant experience and journey, making your agents lives easier and driving down the costs per agent by saving time and productivity.
Why Work with Britannic?
Official Procurement for Housing Supplier with over 15+ Years Experience
We work hand in hand with Procurement for Housing (PfH) members and leading technology partners to audit, maintain and develop your communications.
Tailored Solutions, Not One-Size-Fits All
We align communications solutions with your requirements, supported by agile roadmaps and 360 solutions from complementary partners.
Relationship and People Centric
Our most important partners are our customers and so we work as an extensions to your in-house team.
Continuous Help and Support
We're here for life. We'll be your partner not just for one project but will offer our continious support and update you with continual roadmapping, digial transformation and futurue proofing.
The Perfect Strategic Partner for Housing Associations
We decided to go with Britannic because we were confident that they could not only look after what we needed now, but are also the type of strategic partner we need for the future. The Project Manager has been excellent, keeping the project running smoothly, managing any difficulties and regularly communicating with us on progress.
Resources for the Housing Sector
A-class Solutions for Housing
Demonstrating value for money is essential.You need integrated solutions that cut costs, whilst improving the experience for your tenants, maximising employee engagement and creating a platform for commercial growth and prosperity.
Rely more on Self–Serve
Digital transformation presents many opportunities for housing associations, enabling them to get the ball back in their court. With one of them being the technology to help introduce self-serve. Relieve the pressure that Housing Associations are already under.
Deliver a Better Tenant and Employee Experience
Talk to us. Let's review how your business could digitise everyday business processes, integrate communications systems and applications, and future-proof its network.