Contact Centre Solutions
Specialised network solutions for call and contact centres
Britannic has a 20 year heritage of providing database management and communications network solutions to contact centres. Working with our experts will increase your agent productivity, enhance management visibility and offer a premium service to your callers.
We manage and support some of the UK's largest Contact Centres, including Trailfinders Travel and Auto Windscreens. Our solutions cater for Contact Centres of all sizes and complexities, from small office based call and Contact Centres to multiple global locations, including home and remote agents.
Our network solutions give management full visibility and reporting over the activities of their Contact Centre. The in-depth reporting gives precise details on individual agent activities, with the ability to intelligently route and distribute calls to individual agents or appropriate departments, dependent on demand, agent status or caller preference.
The latest Unified Communications solutions bring added intelligence to your call handling and outbound calling tasks. Intelligent call routing and integration with your CRM or Database, greatly speeds up the time in which calls can be made or closed.
Our solutions can seamlessly scale to address the needs of growing, distributed, multi-site, virtual Contact Centres, ensuring business continuity, delivering a fully managed, robust solution that provides resilience and high availability.
Learn more by using the options on the right.