Network solutions
Specialised network
solutions for call and contact centres
Britannic has a 20 year heritage of
providing database management and communications network solutions
to contact centres. Working with our experts will increase your
agent productivity, enhance management visibility and offer a
premium service to your callers.
We manage and support some of the
UK's largest Contact Centres, including Trailfinders Travel and
Auto Windscreens. Our solutions cater for Contact Centres of all
sizes and complexities, from small office based call and Contact
Centres to multiple global locations, including home and remote
agents.
Our network solutions give
management full visibility and reporting over the activities of
their Contact Centre. The in-depth reporting gives precise details
on individual agent activities, with the ability to intelligently
route and distribute calls to individual agents or appropriate
departments, dependent on demand, agent status or caller
preference.
The latest Unified Communications
solutions bring added intelligence to your call handling and
outbound calling tasks. Intelligent call routing and integration
with your CRM or Database, greatly speeds up the time in which
calls can be made or closed.
Our solutions can seamlessly scale
to address the needs of growing, distributed, multi-site, virtual
Contact Centres, ensuring business continuity, delivering a fully
managed, robust solution that provides resilience and high
availability.
Learn more by
using the options on the right.
