Britannic Private Cloud For Mitel

Many organisations have invested heavily in Mitel technology. With Britannic’s Private Cloud for Mitel, you can protect that investment while gaining the flexibility, scalability and resilience of Britannic’s private cloud. With over a decade of innovation, our carrier-grade platform delivers the best of both worlds: Mitel’s capabilities, hosted on a high-availability private cloud with 99.999% uptime.

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Why Move Mitel to Britannic’s Private Cloud?

Since 2010, Britannic has helped organisations modernise their Mitel environments without disruption. We’ve built deep expertise in cloud architecture and invested heavily in a dual-datacentre platform designed by global specialists. Unlike generic hosting, our private cloud is tailored specifically for Mitel solutions, with UK data residency, built-in safeguards for compliance and the agility to evolve with your business.

Key Features of Our Private Cloud for Mitel

Enterprise-grade Resilience & Uptime

Our private cloud is built for reliability from the ground up. With dual, geographically separate UK datacentres and full hardware, software and network redundancy, your Mitel solution stays available even if a component fails. The platform is engineered and tested to deliver 99.999% uptime, - backed by money-back service level guarantees through service credits - keeping your business running around the clock.

Performance Engineered for UC & CC

Every call, video and customer interaction deserves perfect clarity. A 10GbE core with link aggregation and end-to-end Quality of Service (QoS) prioritises real-time media traffic, so your voice, agent calls and video meetings remain crystal clear - even during peak demand.

Any Device, Anywhere

Work doesn’t stop when you leave the office. Whether your team uses Android, iOS, PC or Mac - through desk phones, softphones or Wi-Fi devices - they get the same powerful experience everywhere. Single number reach ensures calls ring on every device at once, so your people stay connected and productive from any location.

Omnichannel Contact Centre

Deliver consistent customer service across every channel. Handle text, voice, video, chat and web interactions through one interface. Integrated business applications and automated workflows help you respond faster and meet SLAs, creating a seamless customer journey from first contact to resolution.

Secure by Design

Security is built into every layer of the Britannic Private Cloud. Using RADIUS AAA, TLS 1.2 encryption and voice encryption, your communications and data stay protected at all times. Regular third-party penetration testing and ISO-aligned operational controls ensure the platform remains compliant and resilient.

Open Integration & APIs

Easily connect your existing systems to create smarter workflows. The platform integrates with CRM, Microsoft Teams and back-office tools via Mitel’s OIG and open REST APIs — and can operate as a standalone cloud service or an extension of MiVoice Business. Add applications such as MiCollab for unified messaging and conferencing, or extend capabilities with Interaction Recording, AI, Workforce Engagement, Quality Monitoring and Speech Analytics. Everything connects seamlessly within your private cloud.

Operational Visibility

Stay one step ahead of potential issues. With Mitel Performance Analytics and Britannic’s monitoring tools, you gain full visibility into voice quality, system health, and network performance. Real-time dashboards and reports make it easy to spot and resolve problems before they affect customers.

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Onboarding, Support & SLAs

Every deployment starts with people, not just platforms. During project kick-off, we tailor onboarding and training to each role — whether you’re an end user, supervisor or administrator. Sessions can be delivered on-site, in the classroom or online, with follow-up videos, user guides and refresher training to keep adoption high and confidence strong.

Ticket Priority Type
Features
Critical 30 min response (Platinum/Gold), 1 hr (Silver/Bronze); 1 hr target resolution.
Major  2–4 hr response; 2 hr target resolution.
Minor

Minor: 4–8 hr response; 48 hr target resolution.

Support You Can Measure

We don’t just promise great support — we prove it. Our 24×7 phone support and email support, plus secure access to our CZONE online portal for managing tickets and updates. On average, we answer calls in 9 seconds, respond to emails within minutes and resolve a large proportion of tickets on first contact - demonstrating the responsiveness and expertise that set Britannic apart.

Every service is backed by full platform monitoring - covering voice, video, and application performance - so we can often spot and fix issues before you notice them.

Upgrades On Your Terms

Stay current without disruption. Software upgrades are planned and executed at a customer-defined time and date, ensuring changes are controlled, predictable and aligned with your business schedule.

Discuss The Benefits of Britannic Private Cloud for Mitel

How Migration to the Cloud Works

1. Discovery & Design

We start by assessing your current Mitel environment, network readiness (Internet, MPLS or SD-WAN) and integration needs. Together, we map out users, sites and SLAs to create a tailored migration plan that fits your business.

2. Build & Integrate

Next, we provision your dedicated private cloud instances, applying custom security policies and connecting core integrations such as CRM, Microsoft Teams and back-office systems.

3. Pilot & Cutover

Before full migration, we run controlled pilots to test performance and user experience. Once validated, we move through a phased cutover, with change-freeze windows to ensure complete stability during transition.

4. Enable & Optimise

After go-live, our experts deliver role-based training and ongoing hypercare support to help teams adapt quickly. We fine-tune analytics and monitoring for proactive quality management, ensuring your new cloud environment performs at its best from day one.

Models & Procurement of Britannic Private Cloud For Mitel

Britannic’s Private Cloud for Mitel is available through two flexible commercial models.

We also support new customers seeking private cloud solutions, available under either perpetual or subscription models - ensuring your commercial structure fits your operational strategy.

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Subscription Models
  • Private Cloud Hosting Service Charge – for clients wishing to move their perpetual licences to the cloud.
  • Subscription Model – for customers converting existing licensing and Software Assurance (SWAS) to a monthly model.
Available Through G-Cloud 14

Our Private Cloud for Mitel is available listed on the UK Government’s G-Cloud 14 Framework under Service ID 124293707066169, as well as other public sector frameworks. Private organisations can also contract directly with Britannic outside of framework agreements, giving you maximum flexibility in procurement and partnership.

Value Built In

Every subscription includes 99.999% SLA uptime, UK data residency, ongoing monitoring, and software upgrades scheduled on your terms. With no hidden fees or penalties, you can extend or renew contracts easily as your needs evolve.

Flexible Contract Options

You can choose to extend your contract, renew at the end of term or terminate with no additional fees. Our flexible approach ensures the service continues seamlessly when you need it - without financial surprises.

Britannic Private Cloud for Mitel FAQ
Chat to us about our Britannic Cloud for Mitel offering

Simply fill in the form for a no-obligation, friendly and consultative chat about your Cloud migration project.

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