Insurers are under pressure to modernise while still delivering fast, secure and compliant service. We help insurance providers transform operations with technology that actually fits. From intelligent claim automation and end-to-end claim management to efficient policy take-out processes, our solutions reduce manual work, speed up decision-making and improve customer satisfaction. We deliver the business telecommunications that power the insurance sector — from cloud telephony and unified communications to fully integrated contact centres — helping your teams work smarter and stay connected to every customer.
In an industry built on speed, trust and accuracy, patchy systems and fragmented platforms don’t just slow you down — they put you at risk. Insurers need reliable, connected infrastructure that works across every touchpoint. Whether it’s handling a new policy, processing a claim or speaking to a customer, seamless digital foundations — from secure cloud telephony to integrated platforms — keep operations moving and compliant.
Policy teams, claims handlers, underwriters and customer service shouldn’t be operating in silos. When everyone can see the same information, communicate clearly and act fast, service improves across the board. Unified communications bring voice, messaging and video together in one place — making it easier for teams to resolve queries, escalate issues and keep customers in the loop without delay.
Policyholders don’t just want fast answers — they want to feel understood. Whether reporting an incident, updating their details or chasing a claim, the experience should be smooth, empathetic, and informed. Intelligent contact centre solutions with features like dynamic call routing, integrated case histories and live chat ensure every interaction feels personal and professional — the way it should be in a trust-based industry.
No one wants to wait days for a decision when automation can provide one in minutes. Claim handling is one of the biggest opportunities for transformation in insurance. With AI-driven triage, automated follow-ups and workflow tools that remove repetitive admin, insurers can reduce costs and give customers the swift resolution they now expect — while freeing up staff to focus on more complex or sensitive cases.
Insurers are sitting on goldmines of data — on customers, policies, claims and behaviour — but too often it’s locked away in legacy systems or spreadsheets. By unlocking this data through modern platforms and real-time dashboards, firms can spot trends early, flag anomalies, and make faster, evidence-based decisions. It’s not about more data — it’s about better decisions, faster.
Insurance can be confusing — especially in high-stress situations like making a claim. Every message or phone call should feel clear, supportive and easy to understand. Real-time language translation, simplified content and multi-channel support ensure your service works for everyone — no matter their background, device or digital confidence. When the experience feels effortless, trust follows.
Speed matters in insurance — especially when it comes to claims. Our flexible digital claims handling platform is designed to streamline every step of the process, from First Notice of Loss (FNOL) to resolution. Scalable and fully customisable, it adapts to your business needs, helping you reduce operational costs, improve customer satisfaction and accelerate outcomes.
We don’t believe in one-size-fits-all. Whether you need to integrate into existing systems or build something from scratch, we can shape the right solution around your workflows.
Our technology helps insurers:
The insurance industry is undergoing a digital transformation, and claims handling is at the heart of this evolution. From automation to customer-centric innovations, digital claims handling is becoming faster, smarter and more transparent. At Britannic, we believe in empowering insurers with the tools and technology to embrace this change and deliver exceptional service. Here's a look at the key trends in 2025 and beyond.
With the support of Britannic, Markerstudy rapidly deployed a remote working solution for 3,000 staff, including contact centre agents with no prior homeworking experience. The swift, seamless shift ensured full business continuity and demonstrated the strength of their agile infrastructure and forward-thinking approach.
The most successful insurers today stand out by putting customer experience at the heart of everything they do. With 80% of customers valuing experience as much as the product itself, expectations are higher than ever. To stay relevant, insurers must be agile, responsive and focused on delivering seamless, personalised experiences that build lasting trust. Want to find out more?
Learn 4 Strategies To Improve CX NowWith an integrated Mitel communications solution, Britannic has helped Kelliher Insurance Group to consolidate business communication services across its trade brands and to unlock previously unrecognised sales opportunities.
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