Managing Customer Interactions and Contact Centre
- Customer engagement
- Social media integration
- Automate processes
- Contact centre technology
- Self-service
- Chatbots and AI
- Sentiment analysis
- Joint up website journeys
We Only Partner with the Best
We have long-standing strategic partnerships with leading business communications vendors, software developers and Tier 1 carriers. Not only does that give us a portfolio of best-in-class solutions to pick and mix from, it gives our teams access to continuous technical training, additional support for your systems and deep technology expertise either to enhance your existing environment or to design future-proof solutions that meet your desired business outcomes.
Meaning you can achieve your goals whether it be to increase customer engagement, improve first contact resolution or optimise remote workers!
We regularly co-host seminars, workshops and meetings with our partners so you, too, can pick their brains on the latest CTI market and technology developments.
Start your Journey with Britannic Technologies Today!
Our experts are ready and waiting for your next challenge.
Get in touch with us to get started! We’ll happily schedule in a discovery workshop to fully understand the business project or problem you’d like to address first.
If you’re not ready to chat with us just yet, no problem!
Take a closer look at what we can offer to help solve your business challenges. We’ve got technology to help with everything from moving to the cloud, to customer engagement, to connecting the dots with unified communications.
Solutions we can Deliver
Recording and Compliance
- PCI DSS compliance
- DTMF masking
- Solutions from an ISO accredited business
- Compliant call recording
- Transcription services
Unified Communications
- Microsoft Teams integration
- Solutions from 8x8, Mitel and Avaya
- Telephony
- Call, meet, chat and video calling
- Manage and motivate your workforce
- Collaboration tools
- Flexible and scalable
Cloud Technologies
- Move to the cloud
- UC and contact centres from the cloud
- Variety of deployment options
- Public and private cloud
- SaaS solutions
