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Key Technology and Communication Priorities for Colleges and Universities

Build a Cloud-Ready Digital Foundation for Modern Learning

Legacy infrastructure can’t support the pace and complexity of today’s campuses. Whether it’s enabling flexible learning environments, digitising student services or connecting multi-site institutions, a secure, cloud-based foundation is key. We help universities and colleges transition to scalable, resilient infrastructure — integrating cloud telephony, collaboration tools and digital platforms that unify systems and keep every part of your institution connected.

Strengthen Collaboration Across Academic and Operational Teams

From IT to academic departments, student services to administration, higher education depends on effective communication. Our unified communications solutions bring voice, video, chat, and collaboration tools together — helping teams work more efficiently, respond faster and stay aligned across campuses and remote environments.

Redefine Student and Staff Engagement Across Channels

Whether a prospective student is asking about a course or a lecturer needs support with a virtual session, every interaction should feel responsive and informed. Our smart contact centre technology enables personalised, consistent support — with intelligent routing, integrated student records and branded communications across voice, email, chat and SMS.

Streamline High-Pressure Workflows with Smart Automation

Periods like Clearing put enormous strain on teams — with surges in enquiries, applications and decisions. Manual processes slow things down and increase the risk of error. We help automate the routine — from handling FAQs with chatbots to sending real-time updates and routing enquiries efficiently through contact centre platforms. Automation not only speeds up response times but also frees staff to focus where they’re needed most.

Turn Campus Data into Clear Action

Colleges and universities hold valuable data — on students, engagement, service use, and outcomes. But when systems don’t connect, that insight gets lost. Our AI Engine helps unify and interpret your data in real time — identifying trends, highlighting gaps, and enabling better decision-making across academic, operational and support teams.

Make Services Accessible and Student-Centred

Education should be inclusive and easy to navigate — regardless of background, language or digital ability. We enable institutions to deliver clear, accessible support across all channels, with tools like multilingual calls & messaging, co-browsing and mobile-friendly communications. It’s about making every student feel supported and every interaction count.

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Modernising University Clearing Communications & Student Placements

The Clearing process at universities and colleges is often complex and overwhelmed by high call volumes. By establishing a remote contact centre, expanding communication channels and integrating digital automation, institutions can streamline the process—enhancing the experience for both students and staff, boosting placement rates and increasing revenue.

Discover How We Can Help Your Clearing Process

Mastering Communication in Higher Education 

Effective communication is the backbone of every successful higher education institution, vital to fostering a strong academic environment. Yet, amidst the fast-paced demands of campus life, it’s often overlooked—leading to widespread challenges. In this guide, we’ll explore the complex landscape of institutional communication, offering practical insights and strategies to help you build a communication framework that not only functions well but drives meaningful engagement and long-term success. 

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Improving The University Experience For Students With Competitive Tech 

The education sector was one of the most heavily impacted when the COVID19 pandemic hit. Educational institutions were faced with severe staff shortages, high rates of absenteeism, quarantines and closures. Students and educators experienced increased stress levels due to the lack of human interaction and instructional time. To relieve these pain-points and enhance the student experience, technologies were put to the test. 

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Trusted by frameworks for education

International Students Sitting On Grass

UK Universities - Are You Isolating Your International Students?

The UK is widely recognised for its prestigious universities, rich culture and expert faculty, making it a leading destination for international students. In 2021/2022, over 679,970 international students were enrolled—up 12.3% from the previous year, according to HESA. While many thrive both academically and socially, others may face challenges depending on their background and chosen institution.

Make Sure Your International Students Feel Heard

Improving The University Experience For Students With Competitive Tech

The education sector was one of the most heavily impacted when the COVID19 pandemic hit. Educational institutions were faced with severe staff shortages, high rates of absenteeism, quarantines and closures. Students and educators experienced increased stress levels due to the lack of human interaction and instructional time. To relieve these pain-points and enhance the student experience, technologies were put to the test.

A word from one of our happy customers

Joe Yeadon - IT Manager

Godalming College

I am so positive about Britannic, they are consistent with delivering an outstanding service, there is never any sales pressure, and if we have an issue, it is fixed immediately. They came to our rescue at the start of lockdown and as a result, we have now interviewed hundreds of students using their solution which has facilitated the admissions process.

Featured Case Study

Godalming College

Godalming College uses Mitel IP telephony and SIP across its campus. Achieving cost savings of up to half their telephony bill and flexibility to add new applications.

View case study View all case studies
Students together

Talk to our Education sector experts

We’d love to start discussing your plans today. Whether you want to improve student engagement, start implementing automation or talk about your university Clearing strategy for next year. Let’s share some ideas.

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