Contact Centre
Intelligent cloud omnichannel platforms for positive and productive inbound and outbound customer communications.
Create Intelligent Communication Environments that Support Digital Lifestyles, Workstyles and Experiences.
We blend ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.
We work with IT and Business Leaders like you to digitise key business processes and innovate the ways your people, data and technologies connect.
Small adaptations or big transformation, with Britannic you can automate communication processes, design digital experiences and connect humans – with humans, data, machines and things. You simply bring your challenge, and we bring the skills, ideas and technology to solve it.
Change is possible, after all.
Deconstruct your Digital Transformation
Digital Transformation is the word on everyone’s lips, but what does it mean, really? And why should your business care? Our white paper breaks down the subject of Digital Transformation into smaller, bitesize chunks that’s easy for businesses like yours to understand.
Digitise Your Business
Networks
Converged, scalable, resilient networks, advice and managed services.
Unified Comms
Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions for midsize organisations.
Professional Services
Strategic advice, managed services and hands-on support to guide your digital transformation.
Psst. You don’t know what you don’t know. Cut through the digital noise and get insights that matter the most to your business by subscribing to our blog.
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Housing 2019
Housing 2019 is the Chartered Institute of Housing’s annual event and Europe’s largest housing festival. This year Britannic are there to show you how you can disrupt with digital transformation. The way we see it, technology can either leave you disrupted or make you the disruptor.
Head over to stand P4 to learn how technologies like AI, Robotic Process Automation (RPA) and Smart Inboxes are changing the way housing associations and local authorities are operating and enabling them to capitalise on their investment.
Manchester Central
95%
of our customers achieve better measurable results
Our latest insights
Blog
5 Amazing Technologies for Housing Associations to Help them Disrupt the Market, Tackle Key Concerns and Reduce the Cost to Serve
It’s a sector where the demand far outpaces supply. As the cost of living continues to rise in the UK increasing pressure will be placed on housing associations to deliver affordable housing. We’ve been saying it for a long time, housing needs to go digital.
The trouble is often in housing associations, there’s too much legacy thinking and not enough of a growth mindset. You’ve got to be a brave change leader to be the one who commences digital transformation.
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Blog
Gamify your Contact Centre to Stop the Common Motivation, Engagement and Productivity Killers
As the contact centre starts to embark on a process of digital transformation, it’s clear that the role of the contact centre agent will change. They will become proactive as opposed to reactive and evolve into employees that are more specialised.
It’s all part of creating a contact centre of the future, that’s shaped into a turbo-charged customer experience powerhouse. And what’s the magic ingredient to happy, engaged customers? Happy, engaged and productive employees.
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