Contact Centre
Intelligent cloud omnichannel platforms for positive and productive inbound and outbound customer communications.
Create Intelligent Communication Environments that Support Digital Lifestyles, Workstyles and Experiences.
We blend ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.
We work with IT and Business Leaders like you to digitise key business processes and innovate the ways your people, data and technologies connect.
Small adaptations or big transformation, with Britannic you can automate communication processes, design digital experiences and connect humans – with humans, data, machines and things. You simply bring your challenge, and we bring the skills, ideas and technology to solve it.
Change is possible, after all.
Convergence Summit 2018!
Convergence Summit 2018 brought together IT and Business Leaders that wanted to crack innovation and build the digital future of their companies! For a neat summary watch the video to your right.
After gaining all the insights from the day it's time to employ your next big digital strategy, Britannic can help accelerate this project alongside your organisation for a smooth and efficient implimentation.
Watch now
Digitise Your Business
Networks
Converged, scalable, resilient networks, advice and managed services.
Unified Comms
Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions for midsize organisations.
Professional Services
Strategic advice, managed services and hands-on support to guide your digital transformation.
Mitel Seminar: Accelerating Contact Centre Digital Transformation with Apps
Digital Transformation is happening all around us and in the contact centre in particular.
Mitel City Offices, 10th Floor, 155 Bishopsgate, London
More events
Avaya Seminar: Accelerating Contact Centre Digital Transformation with Apps
Find out how you can develop your Avaya contact centre platform to deliver a better digital customer experience, using integration, automation, AI as well as social, web and real-time customer service tools.
Join us for a discussion around the contact centre of tomorrow.
British Legal Technology Forum 2019
Find out moreCall & Contact Centre Expo 2019
Find out more95%
of our customers achieve better measurable results
Our latest insights
Blog
Autonomy by Automation
Technologies such as artificial intelligence (AI) and robotic processing automation (RPA) are disrupting the market. Businesses need to take ownership of the change in culture and invest in prioritising their employees’ learning and development, providing them with autonomy to do their jobs more effectively.
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Blog
Building the Contact Centre of the Future
There’s no denying that the contact centre is the central hub of your customer service. Although admittedly it’s not always been smooth sailing, you’d be lost without it. And the next few years are going to shape the contact centre into a turbo-charged customer experience powerhouse. With new technology always emerging and evolving, things are beginning to look good.
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