Contact Centre
Cloud-hosted omnichannel platforms for positive and productive inbound and outbound customer communications.
We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.
Networks
Connectivity, network design and managed services that secure your communications infrastructure and improve business performance.
Unified Comms & Telephony
Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions designed for midsize companies.
Professional Services
Strategic advice, managed services and hands-on support to guide the digital transformation of your operations.
15th Anniversary: Convergence Summit 2018
Get the inside track and all the latest updates about our annual IT leaders' event!
Mercedes-Benz World, Weybridge
More events
Meet Ami - Launch Event!
On 20th September, Active OMG and Britannic will introduce you to a new frontier: Intelligent human-to-machine communication. It's a rare chance to witness the debut of a Conversational AI, one of the most exciting technologies of our time!
Find out moreHotel Tech Live 2018
Find out moreBritannic's Manchester Technology Briefing with Avaya and Mitel
Join Britannic, Avaya and Mitel in Manchester to get up to speed with the latest developments in communication technology + services and to exchange transformative ideas!
Find out more95%
of our customers achieve better measurable results
Our latest insights
Blog
AI within the Recruitment Industry – Retaining Temps with Disruptive Technology
How do you refresh your candidate database, retain and update existing temps and maintain good relationships when you have an overwhelming candidate pool? Job sites are diluting the margins recruiters make by offering a wide variety of candidates to the open market. To combat this a good recruiter needs to make sure they know their candidate, understand their ever-changing circumstances whilst maintaining a positive relationship – AI can help.
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Resources
Ami Product Sheet
Ami is a revolutionary Conversational AI that works alongside your team as a sales agent and customer service representative. She learns from having real conversations with customers and grows more intelligent with every interaction, responding fast and accurately to web enquiries.
View resource