Transforming and Improving Business and Customer Digital Communications
Deliver better experiences, adapt to the changing environment. Achieve more!
Rebuild, thrive and disrupt, even through the most challenging times. Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way. Implementing Digital as a Service (DaaS) offerings, our solutions will tackle your biggest business problems. Bring together your disparate systems and processes, but in a light touch, low code way delivering efficiencies and better ways of working you never thought possible.
The four pillars underpin our core areas.
CX & Customer Engagement
Engage customers like never before, create digital customer experiences and increase operational efficiencies. Our options span self-service, contact centre, chatbots, automation and much more.
Business
Connectivity
Connect your organisation, people, services and systems securely. For optimised performance, availability and efficiency across WAN, SD-WAN, LAN, WiFi and Cloud architectures.
Unified
Communications
Collaboration is the key to modern productivity. Bring your teams together wherever they are, whenever they want, on any device. Unify your front and back office staff to boost customer satisfaction and employee engagement.
Digital
Transformation
Roadmap your digital journey. With our blend of strategic advice, change management and solution design, we’ll take you where you need to go. With our risk-mitigating, future-proofed approach you’re in safe hands to deliver great projects.
We’re the Solutions People.
Problem solving is what we do.
We solve business problems. Any problems. There’s more to us than just being a technology company. We understand what makes businesses tick and have some amazing plug in and go technologies that will set your business apart from the competition. Set us the challenge and see what we come up with!
An Award Winning and Trusted Partner
Britannic Technologies win awards simply because businesses allow us to implement technologies that transform their business for the better. This communications shift not only saves operational time and gives a high return on investment, the employees and customers also enjoy an enhanced and enjoyable communications experience.
Thorough Solutions Eco-System
We hold high ranking partnerships with Mitel, Avaya, 8x8 and Five9 but also have strong and lasting partnerships with other solutions companies. This means that no matter the business problem you have we can guarantee we'll have a solution for it.
Market Leaders and Innovators
Whether it's via the numerous Case Studies, Awards or Acolades amongst UK businesses, we pride ourselves on being market leaders and innovators and our annual Convergence Summit is testament to that - bringing the most brilliant minds together to help customers stratgise and plan for the future.
Our latest insights
Rainbow International Restoration
Bringing agility and efficiency to the forefront of business. Transitioning from on premise solution to an 8x8 cloud-based XCaaS platform, for better customer experience, customer engagement and greater flexibility.
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Net Promoter Score of 72
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