Britannic Technologies: Business Communication Solutions

Create Intelligent Communication Environments that Support Digital Lifestyles, Workstyles and Experiences.

We blend ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.

We work with IT and Business Leaders like you to digitise key business processes and innovate the ways your people, data and technologies connect.

Small adaptations or big transformation, with Britannic you can automate communication processes, design digital experiences and connect humans – with humans, data, machines and things. You simply bring your challenge, and we bring the skills, ideas and technology to solve it.

Change is possible, after all.

Deconstruct your Digital Transformation

Digital Transformation is the word on everyone’s lips, but what does it mean, really? And why should your business care? Our white paper breaks down the subject of Digital Transformation into smaller, bitesize chunks that’s easy for businesses like yours to understand.

Digitise Your Business

Contact Centre

Intelligent cloud omnichannel platforms for positive and productive inbound and outbound customer communications.

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Networks

Converged, scalable, resilient networks, advice and managed services.

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Unified Comms

Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions for midsize organisations.

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Professional Services

Strategic advice, managed services and hands-on support to guide your digital transformation.

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Psst. You don’t know what you don’t know. Cut through the digital noise and get insights that matter the most to your business by subscribing to our blog.

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Avaya Seminar: Contact Centre Briefing 2019

Digital Transformation is happening all around us and in the contact centre in particular. New applications spring up daily. How can you best accommodate self-service, social media integration, AI, automated communications, back office integration, flexible working, channel of choice, voice-activated IVRs and so much more that is yet to come?

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Avaya, Tower 42, London

6 June 2019

More events

25 June 2019

Housing 2019

Housing 2019, the Chartered Institute of Housing’s annual event and Europe’s largest housing festival, takes place annually in June in Manchester. With 450 speakers, 400 key exhibitors, 12 streams of innovative content and a footfall of over 12,000 decision makers across three days - it is the biggest meeting place for the whole housing sector.

The event examines the biggest challenges facing the sector, featuring keynote speakers and panels from government officials and leaders in the housing sector. With key themes including; Brexit, homelessness and housing the ageing population.

But digital transformation is the key recurring theme you can’t ignore. The way we see it, technology can either leave you disrupted or make you the disruptor. Head over to stand P4 to learn how technologies like AI, Robotic Process Automation (RPA) and Smart Inboxes is changing the way housing associations and local authorities are operating and enabling to capitalise on their investment.

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95%

of our customers achieve better measurable results

North Hertfordshire District Council

Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.
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Menzies LLP

Implementing a cloud-hosted Skype for Business platform, we have helped top 20 accountancy, Menzies to unify business communications across its employees’ preferred channels and devices.
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Sunspot Tours

With an Avaya IP platform, cost-effective SIP lines and PCI compliant over-the-phone payments in the contact centre, Britannic has laid the foundation for business growth for award-winning tour operator Sunspot Tours.
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Chartered Society Of Physiotherapy

The Society has relied on Britannic’s expertise to update its Mitel estate and redesign its communications infrastructure for resilience and agility.
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RCNi

RCNi has deployed Skype for Business to create an effective UC environment that offers seamless communication for the publisher’s business teams and that leverages its existing ICT investment.
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Trailfinders. A Contact Centre Silver Lining

We centralised 29 Trailfinders locations and 800 staff in a state-of-the-art contact centre handling over 5 million calls a year.
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We partner with world leading vendors to deliver your best solution.

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Our latest insights

Blog

The Good, the Bad and the Ugly of PCI Compliance; why it's Essential and what you can do to Prevent Falling Victim

You don’t want to find yourself involved in a showdown with faceless hackers that are trying to bring down your business. And this is why you need to consider the good, the bad and the ugly of PCI compliance.

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Blog

Why Voice Data is the Overlooked Secret Sauce to Improving your Customer Experience (And how to use it)

It’s starting to become clear, that the world’s most valuable resource is no longer oil, but data. Specifically voice data, the overlooked secret sauce. A survey carried out by Red Box found that 95% of C-suite executives, IT management employees and CIOs said that voice was valuable to their organisation.

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