Contact Centre
Cloud-hosted omnichannel platforms for positive and productive inbound and outbound customer communications.
We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.
Networks
Connectivity, network design and managed services that secure your communications infrastructure and improve business performance.
Unified Comms & Telephony
Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions designed for midsize companies.
Professional Services
Strategic advice, managed services and hands-on support to guide the digital transformation of your operations.
95%
of our customers achieve better measurable results
AI, automation and personalisation within contact centres
Britannic Contact Centre Briefing with Mitel
Your essential Mitel Contact Centre Update in one compact morning session!
Mitel City Offices, London
Our latest insights
Resources
Mitel: Delivering a Digital Customer Experience for Today’s Mobile Consumer
The latest market research puts this reality in perspective. Ovum reports that 74 per cent of consumers today use three or more channels when seeking customer care. Forrester states use of web selfservice options increased to 76 per cent in 2014, while 58 per cent of consumers opted for online chat options, 38 per cent used SMS messaging, and 37 per cent opted for Twitter interactions.
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Blog
The Britannic Round-Up: Winter 2017-18
The latest news, previews and developments in communications technology from the Britannic community.
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