Contact Centre
Intelligent cloud omnichannel platforms for positive and productive inbound and outbound customer communications.
Create Intelligent Communication Environments that Support Digital Lifestyles, Workstyles and Experiences.
We blend ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.
We work with IT and Business Leaders like you to digitise key business processes and innovate the ways your people, data and technologies connect.
Small adaptations or big transformation, with Britannic you can automate communication processes, design digital experiences and connect humans – with humans, data, machines and things. You simply bring your challenge, and we bring the skills, ideas and technology to solve it.
Change is possible, after all.
Deconstruct your Digital Transformation
Digital Transformation is the word on everyone’s lips, but what does it mean, really? And why should your business care? Our white paper breaks down the subject of Digital Transformation into smaller, bitesize chunks that’s easy for businesses like yours to understand.
Digitise Your Business
Networks
Converged, scalable, resilient networks, advice and managed services.
Unified Comms
Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions for midsize organisations.
Professional Services
Strategic advice, managed services and hands-on support to guide your digital transformation.
Psst. You don’t know what you don’t know. Cut through the digital noise and get insights that matter the most to your business by subscribing to our blog.
Subscribe now
Avaya Seminar: Accelerating Contact Centre Digital Transformation with Apps
Digital Transformation is happening all around us and in the contact centre in particular.
Avaya, Tower 42, London
95%
of our customers achieve better measurable results
Our latest insights
Blog
The changing role of the contact centre agent
They say a leopard can’t change his spots, but in the case of the contact centre agent, we beg to differ. They’re your customer service backbone. The lifeblood of problem resolution, upselling and ensuring that your customers remain loyal. Key factors like Digital Transformation mean that job roles are changing.
Read article
Blog
How To Reduce Your Toll Fraud Risk
You power down for the last time, wish your colleagues farewell for a week or two, and close the door behind you. You jump in your car and venture home to adopt your position in the comfy armchair, forgetting all about the office you left behind.
Meanwhile, crafty criminals set to work, toiling away to find a way into your communications systems in order to make costly outbound calls to premium rate numbers, mobiles and even international destinations.
Read article
Thought provoking insights. Straight to your inbox.
Subscribe to our blog to get the latest updates from Digital Transformation to the contact centre, and beyond.