Your consultative partner, delivering successful outcomes to improve customer experience and operational efficiency - through data insights, expertise, strategic systems design, and value driven managed services.
Our highly knowledgeable and long-serving, experienced team work together to transform business communications, helping organisations like yours to excel no matter what challenge big or small and no matter what industry.
Our digital and communications solutions give housing organisations the tools they need to tackle challenges in the housing sector and enable a better customer experience through effective contact centre management.
Helping hotels to create world class guest experiences by embracing technology innovation. Improve operational working by increasing productivity and removing the risk of legacy technology and services.
Succeed in this highly dynamic competitive market with the latest digital communications technology to provide a seamless customer and claims experience. Increase engagement and efficiency.
We can help you differentiate yourself in this highly dynamic competitive market with the latest digital communications solutions.
Helping you forge and deepen client relationships and improve communications and processes to stand out from the competition.
Better serve the general public with efficient and cost-effective communication solutions for local government and public sector bodies and boost the productivity of the contact centre.
Helping Higher Education organisations like yours to modernise your existing telephony solutions, improve student engagement and welfare, transform enquiry management and automate processes.
We can help you thrive and not just survive with the latest bespoke digital communications solutions.
Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way.
The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.
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Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.
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Kent gears up for Clearing in February with testing commencing in April. They take advantage of Britannic’s Clearing Readiness Service which provides extensive SIP load testing and failover testing in advance along with on-site support on the day, adding further reassurance. A wide number of contingencies were put in place to ensure smooth delivery but were not needed as all went according to plan.
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UK law firm, RadcliffesLeBrasseur has taken a forward-thinking approach to business communications by adopting SIP for cost-effective call routing and absolute availability, boosting client service at minimal cost.
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The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.
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Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.
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Combining both on premises and in the cloud, class leading communications technology with strong, tailored support for their Mitel and 8x8 communications platforms provides ultimate resilience and flexibility.
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Godalming College uses Mitel IP telephony and SIP across its campus. Achieving cost savings of up to half their telephony bill and flexibility to add new applications.
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