Britannic: A Consultative Out-Come Based Technology Partner

Happy customer using Britannic solutions

Here’s what our customers have to say

Britannic has been exceptional—truly professional and dedicated, guiding us at every stage. They invested considerable time in understanding our business model and objectives, with both planning and execution delivered to a first-class standard. As a highly agile company, we act quickly when we need something, and Britannic matches our pace, designing and deploying the right solutions without delay. What sets Britannic apart from other partners is their drive for innovation. They’re always one step ahead, exploring new technologies that transform how we communicate and work.

Mitel Patel, CIO

Caxton

The difference with Britannic from other partners we have worked with previously is that they are truly in it for the long run. They take time teaching coaching us how to utilise and drive their products, so we understand their transformative powers full potential and how they integrate and help shape our business for the better. We bring the 'why' and Britannic brings the ‘how’, thanks to their innovative and considered approach to technology and how that is deployed and used within each business they engage with.

Ross Simpson, COO

Trailfinders

I am pleased to say that so far Britannic are the trusted strategic partner we hoped they would be. They have worked closely with us to discover our organisation and help solve our challenges. They are attentive and responsive, always on hand to guide and help sort issues out. It has been a bonus they understand the charity sector well and it is refreshing to work with such a dynamic and innovative business helping us to plan for now and the future.

Nathaniel Ray, IT Director

St Oswald's

The Britannic Customer Success Programme

Our Customer Success Programme takes a comprehensive, consultative, and outcome-based approach to ensure your business thrives. We start by understanding your operational challenges and strategic goals, aligning our solutions with your objectives from the beginning. Through deep analysis, we identify root causes and uncover opportunities for improvement. We provide transparent findings, tailored solutions, and clear pricing. Our scenario-based sessions demonstrate exactly how our solutions work for you, and our fully costed, phased proposals include detailed ROI information. With a commitment to business outcomes and end-to-end support, we prioritise open communication and personalised attention, ensuring seamless integration and long-term success.

Unlock the Key Benefits of Our Customer Success Programme

Start your journey with Britannic today and improve your business communication.

Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way.

Five service areas. Unlimited possibilities.

Organised customer service representative

CX & Customer Engagement Cloud & Connectivity Unified Communications Digital Transformation Managed Services

Solving your communication challenges together

Our highly knowledgeable and long-serving, experienced team work together to transform business communications, helping organisations like yours to excel no matter what challenge big or small and no matter what industry.

We're always first to market with innovations spanning contact centre, network, CTI applications and in 2010 we launched our own SIP exchange platform called NetX. We have since improved communications and business processes for hundreds of midsize customers. Our own product developments are sparked by genuine customer requirements and help us create outcome based communications solutions from market-leading components.

Housing

Our digital and communications solutions give housing organisations the tools they need to tackle challenges in the housing sector and enable a better customer experience through effective contact centre management.

Hospitality

Helping hotels to create world class guest experiences by embracing technology innovation. Improve operational working by increasing productivity and removing the risk of legacy technology and services.

Insurance

Succeed in this highly dynamic competitive market with the latest digital communications technology to provide a seamless customer and claims experience. Increase engagement and efficiency.

Finance

We can help you differentiate yourself in this highly dynamic competitive market with the latest digital communications solutions.

Professional Services

Helping you forge and deepen client relationships and improve communications and processes to stand out from the competition.

Local Government

Better serve the general public with efficient and cost-effective communication solutions for local government and public sector bodies and boost the productivity of the contact centre.

Higher Education

Helping Higher Education organisations like yours to modernise your existing telephony solutions, improve student engagement and welfare, transform enquiry management and automate processes.

Charity

We can help you thrive and not just survive with the latest bespoke digital communications solutions.

Trailfinders - Partnering with Britannic

As a leader in bespoke global travel, Trailfinders is committed to delivering exceptional service and value to its customers. To support its continued growth and maintain its competitive edge, Trailfinders has relied on a long-standing partnership with Britannic. This case study explores how their collaborative approach to digital transformation, underpinned by strategic insight and innovative technology, has enhanced operational efficiency, improved customer experience, and reinforced Trailfinders’ position as a market leader.

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Caxton

Caxton, a leading British fintech company, has been delivering top-tier financial solutions for consumers and businesses for over 20 years. Known for its agility and commitment to efficient, reliable payments, Caxton has always prioritised an outstanding customer experience. With a reputation for getting the right money, to the right people, at the right time, Caxton’s next move was clear—empower its team with deeper insights and cutting-edge tools to elevate customer engagement to new heights.

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Male and Female colleagues shaking hands smiling

RadcliffesLeBrasseur

UK law firm RadcliffesLeBrasseur has enhanced its business communications by adopting SIP for cost-effective call routing and absolute availability. This forward-thinking approach has improved client service while minimising costs. By integrating SIP, the firm enjoys reliable, high-quality voice calls and greater flexibility.

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The IET

The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.

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Credit card and phone in somebody's hands

The Technology

DTMF portal
NetX SIP portal

North Hertfordshire District Council

Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.

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University of Kent: Clearing

Kent gears up for Clearing in February with testing commencing in April. They take advantage of Britannic’s Clearing Readiness Service which provides extensive SIP load testing and failover testing in advance along with on-site support on the day, adding further reassurance. A wide number of contingencies were put in place to ensure smooth delivery but were not needed as all went according to plan.

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Advance Housing and support

The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.

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Mercury Holidays

Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.

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