Contact Centre
Intelligent cloud omnichannel platforms for positive and productive inbound and outbound customer communications.
Create Intelligent Communication Environments that Support Digital Lifestyles, Workstyles and Experiences.
We blend ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.
We work with IT and Business Leaders like you to digitise key business processes and innovate the ways your people, data and technologies connect.
Small adaptations or big transformation, with Britannic you can automate communication processes, design digital experiences and connect humans – with humans, data, machines and things. You simply bring your challenge, and we bring the skills, ideas and technology to solve it.
Change is possible, after all.
Deconstruct your Digital Transformation
Digital Transformation is the word on everyone’s lips, but what does it mean, really? And why should your business care? Our white paper breaks down the subject of Digital Transformation into smaller, bitesize chunks that’s easy for businesses like yours to understand.
Digitise Your Business
Networks
Converged, scalable, resilient networks, advice and managed services.
Unified Comms
Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions for midsize organisations.
Professional Services
Strategic advice, managed services and hands-on support to guide your digital transformation.
Psst. You don’t know what you don’t know. Cut through the digital noise and get insights that matter the most to your business by subscribing to our blog.
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Mitel Seminar: Contact Centre Briefing 2019
Your essential customer experience technology update from Britannic's Mitel partner community!
Mitel City Offices, 10th Floor, 155 Bishopsgate, London
More events
UC Expo 2019
UC Expo is Europe’s largest event for unified communications. It’s a place for contact centre specialists and industry professionals to network and showcase the latest technology emerging in the contact centre.
Find out moreAvaya Seminar: Contact Centre Briefing 2019
Find out how you can develop your Avaya contact centre platform to deliver a better digital customer experience, using integration, automation, AI as well as social, web and real-time customer service tools. Join us for a discussion around the contact centre of tomorrow.
Find out more95%
of our customers achieve better measurable results
Our latest insights
Resources
Capturing the Spoken Word Effectively
Improve your operational planning and forecast outcomes to continually improve and grow by unlocking the power of your voice and screen data. ComputerTel technology will enable your business to develop new strategies, with your customer’s experience totally in mind.
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Resources
The Future of Voice in the Enterprise
More than three quarters (76%) of organisations believe that a ‘Voice First’ strategy will be in place within less than five years. And almost all (95%) of C-level executives regards voice data as ‘valuable’ or ‘very valuable’ to their organisation.
View resource
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