Contact Centre
Intelligent cloud omnichannel platforms for positive and productive inbound and outbound customer communications.
Create Intelligent Communication Environments that Support Digital Lifestyles, Workstyles and Experiences.
We blend ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.
We work with IT and Business Leaders like you to digitise key business processes and innovate the ways your people, data and technologies connect.
Small adaptations or big transformation, with Britannic you can automate communication processes, design digital experiences and connect humans – with humans, data, machines and things. You simply bring your challenge, and we bring the skills, ideas and technology to solve it.
Change is possible, after all.
Deconstruct your Digital Transformation
Digital Transformation is the word on everyone’s lips, but what does it mean, really? And why should your business care? Our white paper breaks down the subject of Digital Transformation into smaller, bitesize chunks that’s easy for businesses like yours to understand.
Digitise Your Business
Networks
Converged, scalable, resilient networks, advice and managed services.
Unified Comms
Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions for midsize organisations.
Professional Services
Strategic advice, managed services and hands-on support to guide your digital transformation.
Psst. You don’t know what you don’t know. Cut through the digital noise and get insights that matter the most to your business by subscribing to our blog.
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Workplace Modernisation
Convergence Summit 2019
Workplace Modernisation is a mammoth journey.
But it’s not something your business has to do alone.
Mercedes-Benz World
95%
of our customers achieve better measurable results
Our latest insights
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Resources
Alto: Contact Centre Gamification
Host tournaments, collect vital data to easily map user performance against process automation, reward staff with points, money and bonuses. Alto will bolster your agent productivity, motivation and performance.
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Blog
We dare you to Implement Artificial Intelligence Today: Cost Saving, Adding Value and Solving Business Problems the Possibilities are Endless
Unless you’ve been hiding under a rock; you will have been exposed to the massive hype around Artificial Intelligence (AI). As advocates of digital transformation and workplace modernisation, we know AI is worth this hype, but as we said in our last AI blog: the proof is in the pudding.
That’s why in this article, we’ll discuss the areas that AI saves on costs, adds value to your organisation and solves business problems. We’ll prove to you that AI can quickly and affordably benefit your organisation and that it’s not just another random piece of technology on every CTO’s wish list.
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