We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.

Contact Centre

Cloud-hosted omnichannel platforms for positive and productive inbound and outbound customer communications.

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Connectivity, network design and managed services that secure your communications infrastructure and improve business performance.

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Unified Comms & Telephony

Fully integrated voice, email, video, conferencing, messaging and real-time communication solutions designed for midsize companies.

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Professional Services

Strategic advice, managed services and hands-on support to guide the digital transformation of your operations.

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of our customers achieve better measurable results

We partner with world leading vendors to deliver your best solution.

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The Kennel Club
Case Studies

The Kennel Club

Delivering a cloud-hosted Mitel contact centre platform and new voice infrastructure, we have helped the Kennel Club to boost agent engagement, improve customer satisfaction and reduce IT support time.

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Mitel: Delivering a Digital Customer Experience for Today’s Mobile Consumer

Mitel: Delivering a Digital Customer Experience for Today’s Mobile Consumer

The latest market research puts this reality in perspective. Ovum reports that 74 per cent of consumers today use three or more channels when seeking customer care. Forrester states use of web selfservice options increased to 76 per cent in 2014, while 58 per cent of consumers opted for online chat options, 38 per cent used SMS messaging, and 37 per cent opted for Twitter interactions.

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