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The Mobile Work Style

The workforce is changing. We are becoming ever more mobile. We have an increasing demand and reliance on smart devices. We want to be connected all the time. The good news for business is it raises productivity and can have a positive impact on the morale of the workforce. The difficulty comes when implementing the necessary steps and procedures to successfully deliver a mobile solution.

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Two Lessons That Wine Drinkers Can Teach You About Customer Experience Auditing
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Two Lessons That Wine Drinkers Can Teach You About Customer Experience Auditing

Apparently somebody (Mark Bellis of John Moore University and his colleagues) has recently worked out that 12 million more bottles of wine are bought in the UK than people say they drink – every week. That’s about 624,000,000 bottles a year that are missing from the official stats. Are people stocking up? And what CX Auditing lessons lie hidden in this real life behavioural story?

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