The cloud contact centre is a need, not a want.
PTSN Lines are switching off in 2025.
The window to migrate to a cloud contact centre is closing. Cloud technology is dominating the market and making it almost compulsory for physical contact centres to shift to a virtual space; on-premise contact centre's are no longer fit for purpose or cost-effective. They prohibit remote working and business expansion.
Most new apps, add-ons and software are also cloud-based, meaning, physical contact centres won't benefit from newer technology.