Take your contact centre to the next level with our suite of contact centre software, customised specifically to achieve and surpass business objectives. Or if you're looking for cloud contact centre additions or migration plans, or to improve the capabilities of an existing one, Britannic can help with that too.
Your journey as a changemaker likely contains many common challenges that we have solved for others. Our unique blend of consultative and integration skills, contact centre software applications and tools provide the stepping stones for your journey at your pace.
Our platform is the ultimate contact centre amplifier; by connecting your communication platform with your CRM and contact centre software applications, you can harness the power of smooth, seamless information flow. Your telephony-related expenses will start to dimish and productivity rises, reducing the cost to serve greatly.
Get complete, real-time transparency, data and historic analytics to help measure the performance of your contact centre. With our partner eco-system, we deliver the best-in-class advice and solutions to optimise service levels and identify the need for further training and support agents.
First-call resolution is the customer's dream experience, so why deny them? With intelligent call routing and intuitive self-service options. Inbound automation speeds up low touch interactions and frees up your best skilled contact centre agents to solve complex customer issues and add weight to higher-value interactions.
We help you integrate your social media channels into the contact centre for rapid, personal social service and live interactions with your customers. Issues get resolved on the spot and questions answered to shortend the customer journey accompanied by full and detailed analytics making the agents job faster and easier.
Give your contact centre agents complete digital enquiry visibility. INBOX works to automatically read, respond or route your emails, social media interactions, chat, and WhatsApp messages. It can prioritise, categorise, and create queues and tickets for fulfilment.
You can utilise BiziBOT across any channel, from social media sites like Facebook to more traditional platforms like your website. Achieve higher customer service ratings, implement online self-service and increase engagement with customers across your business.
Our solution REVIEWS you'll be able to capture your customers’ thoughts without being intrusive. REVIEWS provides the perfect solution for capturing, managing and acting upon your customer feedback
Britannic with partner Calabrio are eager to showcase the functionality and benefits of our WFM (Workforce Management) contact centre software that allows managers easy, proactive and reactive support for their staff and the tools to empower and train them. With over 15+ functions and a number of benefits that aren't afforded by other contact centre software we're confident you'll be impressed by our offering.
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I have nothing but praise for Britannic. The quality of service and support, and attention to detail went beyond my expectations. The seamless, uninterrupted transition was thanks to Britannic’s structured onboarding methods and their clear, jargon-free approach. We really were in safe hands, and I feel sure they will guide us well in the future as we continue to transform our customer engagement.
Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.
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One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.
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The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.
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Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.
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Kent gears up for Clearing in February with testing commencing in April. They take advantage of Britannic’s Clearing Readiness Service which provides extensive SIP load testing and failover testing in advance along with on-site support on the day, adding further reassurance. A wide number of contingencies were put in place to ensure smooth delivery but were not needed as all went according to plan.
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UK law firm, RadcliffesLeBrasseur has taken a forward-thinking approach to business communications by adopting SIP for cost-effective call routing and absolute availability, boosting client service at minimal cost.
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The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.
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PTSN Lines are switching off in 2025.
The window to migrate to a cloud contact centre is closing. Cloud technology is dominating the market and making it almost compulsory for physical contact centres to shift to a virtual space; on-premise contact centre's are no longer fit for purpose or cost-effective. They prohibit remote working and business expansion.
Most new apps, add-ons and software are also cloud-based meaning physical contact centres won't benefit from newer technology.
Cloud contact centres are flexible and scalable in terms of licensing and workforce needs. This means greater cost reductions as contact centre applications can match business objectives and periods throughout the year where more or less staff are needed.
Britannic have a suite of in-house applications such as B-Connected and netX2 which give unprecedented security, analytics and data and call management.
B•CONNECTED as our cloud platform for delivering your communications infrastructure and value-add applications. You can choose whether you'd like your future cloud contact centre to be hosted in our private cloud or a public one such as Azure, AWS or Google Cloud, or simply migrated to one of these.
Migrating from fixed lines to SIP with Britannic allows for real-time insight into communications and call behaviour. We also manage this transition with no down-time to your usual operation, allowing for a seamless and smooth transition.
Our netX2 SIP portal is the perfect addition to any cloud contact centre, with a wealth of functionality that allows for transparent and easy management of day-to-day calls both in-going and out-going as well as being fully secure with built-in disaster recovery features, 99.999% SLA's and full encryption. Take complete control of your call environment, anywhere.
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