Automation for Interactions
Give your contact centre agents complete digital enquiry visibility. INBOX works to automatically read, respond or route your emails, social media interactions, chat, and WhatsApp messages. It can prioritise, categorise, and create queues and tickets for fulfilment.
- Use people where it adds business value
- Non-invasive, rapid deployment (up and running in three days!)
- Consistent message handling
- Easy integration with your contact centre
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Integrated Customer Data
Automate data management processes both internally and externally. FORMS makes it easy to collect, curate and update data. It integrates down to field or grouped levels and into multiple systems, meaning all your data will update in real-time (or quarantine changes for approval) within contact centre and other systems.
- Updates data in real-time
- Reduces errors and data mishaps
- Hugely increases the efficiency of your agents
- Integrates seamless with any contact centre
Make my Data Seamless
360 View of your Contact Centre
DASHBOARD presents you with the data you need in a way that’s easy to consume from different data sources using open APIs and integrations. It’s easy to configure and customise for a specific agent, supervisor, team, department or for views across the company.
- Contact centre data at your fingertips
- Enhance agent performance
- Identify and tackle key pain points
- Drive customer experience improvements
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Motivate Agents with Gamification
Our solution REWARDS will enable you to set appropriate targets for all staff in the contact centre. It will reduce staff turnover, increase your chances of recruiting and retaining talent, encourage behaviours that meet targets and improve the customer experience.
- Host tournaments and game battles
- Collect vital agent data
- Map user performance
- Enrich the agent experience
Gamify my Contact Centre