Seamless Experiences at Every Touchpoint
Providing a great customer experience requires the expertise and solutions that help you meet ever-changing customer demands. We will transition you to a business operating model that is lean and agile.
Our discovery workshops and cloud-based solutions contribute towards creating an omni-channel experience. Working across your website, email, social media, text, voice, chat, WhatsApp and review sites out the box (but we will give integration with anything a go!). Choose a solution where you can integrate your choice of new products and services as your market and budget dictates. In this fast-moving environment, don’t be constrained by your contact centre. View it as untapped opportunity to delight!
Give your contact centre agents complete digital enquiry visibility. INBOX works to automatically read, respond or route your emails, social media interactions, chat, and WhatsApp messages. It can prioritise, categorise, and create queues and tickets for fulfilment.
Automate data management processes both internally and externally. FORMS makes it easy to collect, curate and update data. It integrates down to field or grouped levels and into multiple systems, meaning all your data will update in real-time (or quarantine changes for approval) within contact centre and other systems.
DASHBOARD presents you with the data you need in a way that’s easy to consume from different data sources using open APIs and integrations. It’s easy to configure and customise for a specific agent, supervisor, team, department or for views across the company.
Our solution REWARDS will enable you to set appropriate targets for all staff in the contact centre. It will reduce staff turnover, increase your chances of recruiting and retaining talent, encourage behaviours that meet targets and improve the customer experience.
Supercharge your agents and deliver the positive customer experiences that you always dreamt of. We’ve got plenty of options from Mitel to help you.
Deliver the services and engagement your customers expect and support flexible working requirements. Learn more about our Avaya options.
Capitalise on opportunities to differentiate your service with Enghouse’s multi-media contact centre solution. It offers your business choice and flexibility.
No problem! Just fill out the form below and we’ll happily book in a slot to explain more about our contact centre options. It will take just 15 minutes of your time (or longer if you want!).