It enables streamlined email communication, allowing prompt and personalised responses to customer enquiries. Therefore, enhancing overall customer satisfaction and loyalty. It is able to prioritise and present emails to agents so none will be missed.
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“We were inundated with emails and web forms and our agents couldn’t respond within the time frame the residents would expect.
We also had no control over what was coming into the contact centre, therefore couldn’t meet the demands of residents.”
Coral Bannister, Digital Contact Centre Manager, Peabody