The Statistics on Data in Business
Data is Important
of enterprise businesses say data is becoming increasingly important to their overall business.
Decision-Making is Data-Driven
of managers and executives reported that their decision-making processes are always data-driven.
Increased Customer Loyalty
of customers report increased loyalty to companies that actively listen to and implement their feedback.
AI Engine in Action
Behind the scenes, AI Engine continuously processes unstructured data from across your channels including transcribed calls, email threads, chat logs and social conversations. Using advanced language models and contextual analysis, it understands not just the words, but the meaning behind them. This combination of machine precision and human-like logic turns raw communication into structured insight — revealing hidden trends, detecting intent and triggering the right actions at the right time.
Features of Analytics Intelligent Engine (AI)
Whether you're solving customer issues, improving products or informing strategy, AI Engine helps you act with clarity and confidence. With core features:
Rulebook
Define and apply custom rule sets to control how data is categorised, filtered and interpreted. Align analysis with your organisation's language, context, and goals — for insights that truly reflect your business.
Topic Analysis
Automatically uncover and group recurring themes within unstructured text. Using unsupervised machine learning, AI Engine keeps the focus on what matters, reducing noise and surfacing high-relevance content.
Central Dashboard
Get a real-time, unified view of all analytical insights — from emerging trends and sentiment shifts to topic frequency. Easily explore underlying data with structured, drill-down navigation for greater clarity and control.
System Integration
Connect effortlessly to your existing tools. With pre-built and API integration options, AI Engine fits smoothly into your workflows, ensuring continuous, consistent data across systems.
Text Analysis Engine
Unlock the full meaning of every message. AI Engine performs advanced linguistic analysis — including sentiment, entity, intent, and keyword extraction — across multiple languages and content types.
Multi-Source Data Import
Bring all your data together. AI Engine ingests text from emails, CRM systems, support platforms, transcribed calls, and more — enabling rich, cross-channel insight from a single source of truth.
Effortlessly Turn Customer Data Into Insights and Actions
Want to understand what’s really driving intelligent automation and smarter communication? Our AI Engine brochure breaks down the core technology, how it works behind the scenes, and the real business value it delivers.
