Analytics Intelligent Engine (AI Engine)

AI Engine is an AI-powered text analytics tool that turns customer messages, reviews, surveys and chats into actionable insights. Using advanced sentiment analysis and natural language processing, it helps you understand what customers are saying and how they feel — at scale. Results feed directly into your CRM and workflows, enabling faster response, better decisions and improved customer experiences. Simple to deploy and easy to use, AI Engine makes your data work harder for your business.

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AI Engine in Action

Data isn’t just important — it’s decisive. In fact, 90% of enterprise businesses say data is becoming critical to their overall success, and 73.5% of managers report that their decision-making is always data-driven. Customers agree too: 70% say they feel more loyal to companies that actively listen to and act on their feedback. That’s where AI Engine comes in. By analysing conversations from emails, transcribed voice calls and social chats, the platform surfaces hidden insights in real time and feeds them directly into your workflows. The result is smarter decisions, stronger loyalty and more value from the data you already have.

Features of Analytics Intelligent Engine (AI)

Whether you're solving customer issues, improving products or informing strategy, AI Engine helps you act with clarity and confidence. 

Topic & Sentiment Analysis

Cut through the noise with advanced topic analysis and sentiment detection. AI Engine identifies customer themes, pain points and emotions across channels, so you focus on the insights that drive loyalty and growth.

Seamless Integration

Insights are only valuable if you can act on them. AI Engine integrates with your CRM, contact centre and workflow tools like INBOX Enterprise, turning analysis into automated actions — from alerts and escalations to process updates.

Intuitive Dashboard

The centralised dashboard gives managers and executives real-time visibility of customer sentiment and trends. With clear reporting at your fingertips, it’s easier to monitor performance and take action without delay.

Rulebook

Not every business measures success the same way. Rulebook lets you apply custom rule sets, tailoring analysis to your priorities and making insights more relevant, meaningful and actionable.

Effortless Data Import

Bring in conversations and feedback from across your business — from emails and documents to social threads and transcribed voice. AI Engine consolidates everything to give you a 360° customer view.

Deep Text Analysis

AI Engine dives deeper into unstructured text, uncovering meaning and connections that manual review would miss. It transforms raw text into intelligence that drives smarter business decisions.

Real-Time Insight & Alerts

AI Engine doesn’t just analyse historical data — it processes conversations in real time. When sentiment drops or key topics emerge, it can trigger instant alerts and workflows so your teams act before small issues become big problems.

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Effortlessly Turn Customer Data Into Insights and Actions

Want to understand what’s really driving intelligent automation and smarter communication? Our AI Engine brochure breaks down the core technology, how it works behind the scenes, and the real business value it delivers.

Download AI Engine Brochure

What AI Engine Can Bring To Your Business

  • Maximise ROI From Customer Data - AI Engine unlocks the value of unstructured text — from emails and chats to reviews and surveys — and transforms it into actionable intelligence. This lowers the cost of analysis while driving measurable returns on every customer conversation.
  • Boost Customer Loyalty and Satisfaction - With built-in sentiment analysis, you know exactly how customers feel in real time. Acting quickly on feedback improves service, reduces churn and strengthens long-term loyalty.
  • Faster, Smarter Decision-Making - Executives need clarity, not complexity. AI Engine surfaces the most relevant insights across channels, giving leaders confidence to make better decisions, faster and with greater accuracy.

  • Empower Teams With Efficiency - By automating text analysis, AI Engine eliminates the manual effort of sifting through conversations. Teams spend less time buried in data and more time acting on insights that improve service and strategy.
  • Act in Real Time - With instant alerts on negative sentiment or emerging topics, AI Engine enables proactive action. Addressing issues before they escalate protects reputation and strengthens customer trust.
  • 360° Customer Visibility - AI Engine consolidates feedback and conversations into a single dashboard view. This complete perspective prevents missed signals, ensures alignment across teams and keeps customer voices central to your strategy.

AI Engine FAQ's

Book A No Obligation Demo

Whether you’re exploring how to make decisions more data-driven, want to boost customer loyalty, or simply reduce the time your teams spend analysing feedback, this is your chance to see the impact first-hand.

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