About Britannic - Market Leading Innovation & System Integration

Britannic Technologies doesn’t just deliver communications technology, it engineers the layer that makes it work as one.

As a UK-based systems integrator, innovation partner and strategic advisor, Britannic helps organisations move beyond disconnected tools and fragmented systems. For over 40 years, it has transformed communications, networks, contact centres and security into a single, intelligent operating layer aligned to business outcomes, with security, GDPR and compliance built in by design.

By combining deep technical expertise with hands-on system integration whilst powering transformation and technology innovation, Britannic enables organisations to simplify complexity, improve performance and operate with greater agility.

Meet The Team Discover How We Work

Built On Proven Platforms

At the core of this approach are Britannic’s proprietary platforms, NetX and ProcessEngine. 

Together, they unify voice, data, applications and customer interactions, enhanced by AI, automation and real-time analytics. This creates a single, intelligent communications layer that improves visibility, accelerates decision-making and adapts as business needs change. 

Britannic designs, integrates and continuously optimises this layer to deliver secure, scalable and measurable business outcomes. 

Britannic Take Pride Empowering You To Achieve Your Business Goals

  • Privately owned, established in 1984, 40+ years supporting mission-critical systems
  • 700+ customers & 97% customer satisfaction
  • 24×7 UK-based support with proactive monitoring and service management
  • 99.999% uptime SLA backed by service level guarantees
Jonathan Sharp, CEO of Britannic Presenting

How Britannic Work

Britannic takes a structured, outcome-led approach to delivering technology, combining hands-on delivery with strategic oversight and ongoing accountability. Every engagement is built to ensure technology performs in real operational environments and continues to deliver value long after implementation.

Learn More About How Britannic Work 

Speak To Us About Your Business Needs

Customer Success Programme

Through its Customer Success Programme, Britannic takes ownership of outcomes, diagnosing root causes, proving solutions in real scenarios and delivering measurable results with shared accountability.

Consultative Design

Every solution is shaped through direct engagement with business and technical teams, translating requirements into clear, workable designs that can be delivered and scaled.

Proof Of Value

Solutions are proven in live operational environments, demonstrating performance, integration and measurable impact before full-scale investment.

Full Lifecycle Support

Britannic remains accountable beyond delivery, continuously managing and optimising systems to maintain performance, security and long-term reliability.

Richard Dendle At 2024 Annual Summit

Britannic's Mission

To empower organisations to unify and transform their communications, technology, and business operations into a single, intelligent operating layer that drives measurable business outcomes.

Our Values

Collaborate

We are stronger together, working as one. We communicate clearly, openly, and in good time, to provide support, constructive feedback and embrace diversity, to deliver exceptional outcomes.

Innovate

We embrace change and challenge the status quo, applying critical and design thinking to come up with new ideas and solutions that create new value for our clients, our company, and our community.

Trust

We build trust through integrity, accountability, fairness and acting ethically. We deliver upon the promises we make.  

Partner

To find the right solutions and add value we listen to and understand our customers and partners and interested stakeholders, building strong strategic relationships based on mutual trust and respect.

Excel

We are a professional team that never stops learning, strives to be the best in everything that we do, and delivers excellent, fit-for-purpose solutions that add maximum value to our customers and partners. 

Five Service Areas. Unlimited Possibilities.

Managed Services Customer Experience & Engagement Cloud & Connectivity Unified Communications Digital Transformation Products & Solutions
Gill from Britannic Presenting

Meet the Britannic Team

Britannic is driven by a team of engineers, specialists and problem-solvers who are passionate about using technology to create better, more meaningful connections. That same focus drives a relentless commitment to delivering systems that perform, improve experiences and stand up under real operational demands.

Discover The Faces Behind The Screen
Britannic Annual Summit Partner Debate 2024

A-Class Partners

Britannic works with a carefully selected group of global technology providers, giving clients access to proven platforms, specialist capability and early insight into emerging innovations. These relationships ensure solutions are well-supported, resilient and built to scale over time. 

Browse Britannic's Partners
All Cyber Security and ISO Certifications
A Recent Resounding Testimonial

Lead IT Support Engineer – EMEA

Gigamon

“We've been working with Britannic for several years and have always received excellent service. They have helped us whenever we needed it, and they have resolved issues within the timeframes we specified. Britannic offered us a solution, particularly during the pandemic years, and assisted us in converting and migrating our entire office phone system to VoIP 8x8 work. Britannic always tries to keep us informed of any issues that arise, as well as any new changes to 8x8 work, which helps us inform our office staff. Britannic always gets back to us if we need anything. We were extremely pleased with the services and would recommend them to our global offices”

Recent Awards & Accolades

2nd Place for Best Enterprise UC Customer Solution

Britannic Celebrates CNA 2025 Success for UC Innovation. This recognition is a testament to the dedication, expertise and collaborative spirit of our entire team, from solution design and project delivery through to customer success and ongoing support.

Comms National Awards

Jonathan Sharp, CEO, Awarded Top #10 CX Professional

CXMStars™ run by the prestigious Customer Experience Magazine awarded Jonathan Sharp, CEO of Britannic Top CX Professional coming in at an impressive position 10 out of their top 25 at their annual esteemed awards. Recognising him as a leading professional and visionary in the CX industry for the fifth year running.

CXMStars™ 2025

1st First UK Accreditation

Britannic, announced it is the first partner in the UK to achieve all three Zoom Up Partner Program competencies with Zoom. As a result, Britannic has strengthened its position as a trusted advisor in offering Zoom Phone and Zoom’s Customer Experience solutions to customers.

Zoom’s Triple Zoom Up Partner Program Competency

Jonathan Sharp, CEO, Awarded Top #12 CX Professional

CXMStars™ run by the prestigious Customer Experience Magazine awarded Jonathan Sharp, CEO of Britannic Top CX Professional coming in at an impressive position 12 out of their top 25 at their annual esteemed awards. Recognising him as a leading professional and visionary in the CX industry for the fourth year running.

CXMStars™ 2024

Britannic Achieves 8x8 SUMMIT Status

Within the 'Elevate' programme's distinguished tiers – Basecamp, Peak, Apex, and Summit – Britannic has reached the pinnacle.

8x8 Elevate Partner Programme

WINNER, 2023

Britannic was proud to be named Best Customer Experience & Engagement Company 2023. This award recognises our commitment to delivering exceptional, customer-centric solutions that transform the way organisations communicate and connect..

Surrey 5th annual SME News’ 2023 Business Elite Awards

Britannic Team Working At Annual Summit

Careers at Britannic

Britannic is built on the expertise and drive of its people. We’re always looking for talented individuals who want to solve complex challenges, develop their skills and make a real impact.

Join Britannic's Team
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