Challenges and opportunities in local government and local authorities

With over 15 years of experience, Britannic has established itself as a reliable technology ally in the realm of local government, local authorities and public sector. Our deep-rooted understanding of the crucial challenges faced by this sector, along with its potential growth areas, amplifies our capability to effectively deploy local government technology solutions.

Lack of multi-channel comms

“Our office phones are incessantly busy, and it's not financially viable to keep an agent on call round the clock. We're seeking solutions that enable query resolution via self-service options, SMS, or potentially a chatbot.”

Call volumes

“We're overwhelmed with recurrent inquiries about topics like bin collection, planning permissions, and local council tax support. Such inquiries consume a significant amount of our agents' time, leading to a considerable financial drain.”

User call identity

“Due to the disjointed nature of our outdated legacy systems, we struggle to readily access the historical records of our citizens. This not only squanders our agents' time but also leads to significant frustration among our staff.”

Lack of self-serve

“Many of our phone-based inquiries could be readily addressed through a self-service solution, allowing customers to find the answers themselves. This would, in turn, liberate our agents to focus on other priorities.”

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Digital transformation for the local government: the G-Cloud 13 framework 

Britannic are proud to feature in the G-Cloud 13 framework, a government initiative designed to ease the procurement of cloud services by public sector bodies. Through our inclusion in this framework, we offer a comprehensive range of services, from cloud software and support to professional services for digital transformation. This simplifies the process for public sector bodies, allowing them to access top-tier cloud services and solutions without the traditional complexity of procurement procedures. 

Discover what solutions we can provide your local authority on the G-Cloud 13 Framework

The three biggest pressures on Local Government and Local Authorities

Lack of resources and funding

Citizens expect high quality service

No omni-channel digital strategy that links departments

Customer and Citizen expectations have changed


Feel lack of Omni-channel support

that it's rare or never even happens in the first place.


Want a call back

rather than wait in a queue or want the ability to request a call back.


Have to explain themselves multiple times

which citizens cite as the worst possible service and the biggest frustration

UK Housing estate

A word from one of our happy customers

Britannic impressed us because they took the time to understand our needs and how our Council worked. Britannic's account management is excellent and they dealt proactively and pragmatically with any challenges that arose during the implementation of this project. They are a delight to work with.

Jo Dufficy, Customer Services Manager,

North Hertfordshire District Council

North Hertfordshire District Council

Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.

View case study View all case studies
North Herts Council
People looking at computer

Deliver a better citizen and employee experience

Talk to us. Let's review how your business could digitise everyday business processes, integrate communications systems and applications, and future-proof its network.

Send a message

If you’d like to talk to us about how we can help your housing association either leave us a message or use the live chat.

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