In healthcare, every second counts — and so does every message. Whether it's coordinating teams across sites, managing patient enquiries or delivering critical updates, reliable communication is essential. With rising demand, stretched resources and the shift toward digital care models, healthcare providers need technology that supports fast, secure and consistent service. We help healthcare organisations streamline operations and enhance patient experience with integrated telecoms, smart contact centres and secure digital tools built around modern care.
say they prefer having the option to communicate with providers digitally, via SMS messaging, online forms and other digital channels.
say they would consider leaving their current healthcare provider if they could not communicate via their preferred channel.
feel that automating document management would boost accuracy and efficiency in their practise.
In healthcare, downtime isn’t an option. Whether you’re coordinating clinical teams, managing appointment systems or supporting remote consultations, your communication infrastructure needs to be fast, secure and resilient. We provide cloud-ready telecoms and integrated systems that keep hospitals, clinics and practices connected — while meeting the highest standards of security and compliance.
Healthcare depends on collaboration. From clinical staff and admin teams to out-of-hours services and community care, everyone needs access to real-time information. We enable smooth communication across departments and locations through unified platforms that bring voice, video and messaging together — helping teams make faster, more informed decisions.
Patients expect clarity, speed and reassurance. Whether they’re calling about symptoms, test results or appointment times, every interaction matters. Our contact centre solutions help manage patient communications with intelligent call routing, secure messaging and real-time updates — making support more responsive, personal and efficient.
From repeat prescriptions to appointment reminders and routine triage, healthcare is filled with repetitive tasks that eat into frontline time. We help automate common processes — reducing admin burdens and freeing staff to focus on patient care. Whether it’s chatbots for FAQs or branded text updates, the right tools can reduce wait times and improve efficiency.
Healthcare teams generate valuable operational and patient data every day — but disconnected systems make it hard to use. Our AI Engine helps unify and interpret that data in real time, highlighting service demand trends, identifying communication gaps and supporting more informed decision-making — without increasing the admin load.
Clear communication can be a lifeline — especially for vulnerable or digitally excluded patients. We help healthcare providers deliver accessible, inclusive service across all channels, with features like real-time AI language translation, co-browsing for digital support and mobile-friendly communications. Because better access leads to better care.
In a major move to modernise their communications infrastructure, a leading NHS Trust in the UK teamed up with Britannic to tackle critical challenges in healthcare telephony. Managing multiple hospitals, the Trust was under growing pressure as outdated systems led to potential communication breakdowns, inefficiencies, and escalating costs. Through this strategic partnership with Britannic, they achieved a comprehensive overhaul, bringing lasting improvements in service delivery, resilience, and cost efficiency.
Find Out What Steps We Followed To Get There"If you’d told me a few years ago that most of my doctor’s appointments would happen through an app, I would have laughed. But here I am, two years into using digital healthcare and I can honestly say it’s saved me more times than I can count. It’s made what was once a frustrating process—booking appointments, waiting weeks to be seen, chasing prescriptions—so much easier and stress-free".
The way healthcare operates has changed for good. Faced with intense pressure, providers rapidly embraced digital tools to stay connected with patients and maintain care. What started as a necessity has become a long-term shift — transforming how professionals work, consult and collaborate.
One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.
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