Britannic Products & Solutions

Sovereign communications platform that combines UK-hosted Mitel telephony, NetX SIP, AI, analytics and automation to manage voice and messaging interactions securely, with full UK data residency, GDPR compliance and a 100% uptime SLA.

Automated call handling solution that answers inbound calls, understands what callers need and routes or resolves enquiries, captures messages and connects callers to the right person or system without manual input.

Send messages that show your name and logo including images, videos and action buttons via RCS, delivered directly to customer devices for rich interactive communication.

Make outbound calls that display your name and logo including your business number on customer screens, providing verified caller ID and ensuring higher trust and recognition.

MIA delivers a secure, searchable and governed repository for meeting intelligence. Capture insights, automate summaries, retain organisational knowledge and reduce Shadow AI risk while turning conversations into measurable value.

Translate calls and chats instantly with built-in support for over 100 languages, including seamless integration into your existing systems for real-time multilingual communication.

A prompt-based AI voice solution that automatically answers and routes inbound calls, understands spoken requests, gathers key details and resolves enquiries or transfers them with full context, operating 24/7 without queues or button menus.

Manage SIP communications in one portal with visibility of inbound and outbound calls, analytics, dashboards, call flows, scheduled reports and business continuity features for full control.

Use direct routing to connect your phone systems with Microsoft Teams, Zoom and Google Flow through SIP trunks, enabling enterprise-grade calling with seamless integration and flexible setup.

Network-level call announcement and telephony messaging solution that plays automated voice messages to callers before calls reach PBX, UCaaS or CCaaS platforms such as Teams, Zoom or contact centres.

Built on Britannic’s NetX platform, NetX SmartLink connects Amazon Alexa devices to your contact centre, giving each device its own UK phone number for secure two-way voice calls and smart call routing.

Send and receive SMS directly from your email platform including automated workflows, customer reminders, service alerts and bulk campaigns for reliable and flexible communication.

Send and receive faxes securely through the cloud with NetFax, using email or web access instead of traditional fax machines, reducing costs and integrating smoothly with existing systems.

Managed continuity solution that keeps PSTN-dependent services such as alarms, lift emergency lines, payment terminals and building systems running during the UK PSTN switch-off, using Metallic Path Facility (MPF) to maintain critical services while you plan your migration.

Managed connectivity solution that provides an independent mobile backup connection, keeping internet, phone systems, payment terminals, cloud platforms and critical business services connected during network outages.

Building Condition Monitoring uses wireless IoT sensors to monitor temperature, humidity, air quality and movement in buildings, providing real-time insights to detect potential issues early, reduce costs and improve occupant wellbeing.

Automate all digital enquiries by collecting emails from multiple mailboxes and web forms into a single mailbox. INBOX then routes, categorises, and responds using templates, ensuring replies are fast, accurate and consistent.

Capture customer interactions from email, SMS, social and WhatsApp, link them to your CRM and systems, feed them into automated workflows, digitise processes and present real-time data for faster, seamless customer service.

Analyse customer interactions across voice, chat, social and email using AI to identify patterns, trends and insights, helping teams make data-driven decisions quickly.

Deploy an AI chatbot including natural language processing and intent recognition to automate conversations across websites, social platforms and messaging apps with tailored journeys.

Create and manage AI-enhanced IVR, on-hold and in-queue messages that transform your caller experience. Produce professional recordings, schedule campaigns, and stream real-time updates with ease.

Private, dedicated wide area network that securely connects offices, sites, data centres and cloud platforms without using the public internet, delivering controlled performance and prioritised voice, video and data traffic across managed circuits with defined quality of service.

Built on Fortinet’s Secure SD-WAN architecture, converging SD-WAN, next-generation firewall and advanced routing to manage and secure connectivity across sites, data centres, cloud and remote users, intelligently directing traffic across MPLS, broadband and 4G/5G links in real time.

Satellite internet service that delivers high-speed connectivity in locations without reliable fibre or fixed lines, using low Earth orbit satellites to provide low latency, broadband-like performance.

Outsource the management of your communications and IT systems, with expert monitoring, support and maintenance to keep operations running smoothly and securely.

With Britannic’s Private Cloud for Mitel, you can host your Mitel system on a high-availability private cloud, protecting your investment while leveraging flexibility, scalability, and 99.999% uptime.

Fully managed service for your entire Mitel estate, covering maintenance, onsite engineering, cloud hosting, SIP trunking, integration, security, monitoring and ongoing optimisation across on-prem, hybrid or cloud setups.

Core telephony platform that runs your phone system, handling call control, routing, extensions, mobility and system-wide voice services across on-prem, private cloud or hybrid environments.

Unified communications app that brings calling, messaging, video, presence and collaboration tools together across desktop, web and mobile, fully integrated with Mitel telephony for consistent communication anywhere.

Omnichannel contact centre platform for small to medium-sized businesses, supporting voice, email, SMS, web chat, social, chatbots and WebRTC video in one unified environment.

All-in-one cloud communications platform (UCaaS) that combines voice, video and messaging in a single app, enabling teams to collaborate, connect and communicate securely from any device, anywhere.

Cloud-based solution that connects Microsoft Teams to 8x8’s global phone network, enabling high-quality external calling, advanced voice features and enterprise-grade telephony within Teams.

Cloud contact centre platform that brings voice, video, RCS, chat, email and social interactions into one workspace, with AI-driven tools for routing, automation, analytics and agent support.

A Microsoft-certified solution built on 8x8’s contact centre platform, bringing customer calls, chats, email and social channels into Microsoft Teams with AI routing and seamless collaboration.

Combines 8x8 Work with core contact-centre features so non-contact-centre teams can take queued customer calls and messages in the apps they already use, supported by AI insights and supervisor oversight.

Cloud phone system that delivers VoIP calling, intelligent routing, voicemail, SMS, fax and AI features in one solution, running on Zoom’s 99.999% uptime platform and working across desk phones, softphones and mobile devices.

Cloud-based video conferencing service that enables secure, high-quality video and audio meetings, with built-in collaboration tools to support teams before, during and after meetings.

AI-native cloud contact centre that manages voice, chat, messaging and digital interactions in one environment, maintaining customer context and integrating with Zoom Phone, Zoom Workplace and business systems.

Employee experience and internal communications platform that acts as a modern intranet, bringing company updates, engagement, recognition and information into one digital workplace.

Suite of tools that extend Zoom beyond meetings and calling, enabling team chat, content sharing, productivity features and workplace collaboration within the Zoom platform.

AI-powered self-service chatbot that handles customer enquiries using natural conversation, maintaining context and delivering accurate responses across digital support channels.

Cloud-based contact centre platform that manages voice and digital customer interactions in one place, combining AI, automation, analytics and workforce tools at scale.

AI-powered virtual assistant that talks with customers on voice and digital channels, understands what they need, answers questions and completes tasks without a human agent.

A selection of cloud-based auto diallers that automate outbound calling, manage call pacing, detect outcomes and route live connections to available agents across campaigns.

Cloud-based workforce performance management platform for contact centres, combining call recording, quality management, workforce scheduling, analytics and reporting across voice and digital channels.

Workforce management solution for contact centres that forecasts demand, schedules staff and manages intraday performance, supporting on-site, remote and hybrid teams at scale.

Quality management solution that records, evaluates and analyses customer interactions across voice and digital channels, helping teams monitor performance, compliance and customer experience.

Choose from a variety of Fortinet cybersecurity packages including FortiGate firewalls, FortiAP wireless, FortiSwitch networking, FortiClient endpoint security, FortiAuthenticator and FortiManager.

Data protection and cybersecurity packages built on a single Acronis platform, bringing backup, disaster recovery, ransomware protection and endpoint security together in one system.