Category
Tags
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Customer Service and Experience
Branded Messages
Send messages that show your name and logo including images, videos and action buttons via RCS, delivered directly to customer devices for rich interactive communication.
Britannic Solutions -
Customer Service and Experience
Branded Calls
Make outbound calls that display your name and logo including your business number on customer screens, providing verified caller ID and ensuring higher trust and recognition.
Britannic Solutions -
Customer Service and Experience
Meetings Insights Assistant (MIA)
Record meetings automatically with AI that transcribes speech, summarises key discussions and highlights action points in real time, ensuring complete and accurate documentation.
Britannic Solutions -
Customer Service and Experience
NetTranslate
Translate calls and chats instantly with built-in support for over 100 languages, including seamless integration into your existing systems for real-time multilingual communication.
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Networks
NetX - SIP
Manage SIP communications in one portal with visibility of inbound and outbound calls, analytics, dashboards, call flows, scheduled reports and business continuity features for full control.
Britannic Solutions -
Networks
NetX Direct Routing (SIP Routing)
Use direct routing to connect your phone systems with Microsoft Teams, Zoom and Google Flow through SIP trunks, enabling enterprise-grade calling with seamless integration and flexible setup.
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Unified Communications
NetSMS
Send and receive SMS directly from your email platform including automated workflows, customer reminders, service alerts and bulk campaigns for reliable and flexible communication.
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Security
NetPCI
Ensure PCI DSS compliance with secure NetPCI software that simplifies payment data handling, automates processes, reduces risk and makes meeting regulatory requirements more efficient.
Britannic Solutions -
Unified Communications
NetFax
Send and receive faxes securely through the cloud with NetFax, using email or web access instead of traditional fax machines, reducing costs and integrating smoothly with existing systems.
Britannic Solutions -
Customer Service and Experience
INBOX
Automate email handling including intelligent routing, categorisation and templated replies that deliver faster, consistent and accurate responses while reducing manual effort and delays.
Britannic Solutions -
Customer Service and Experience
BiziBot
Deploy an AI chatbot including natural language processing and intent recognition to automate conversations across websites, social platforms and messaging apps with tailored journeys.
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Managed Services
Managed Services
Outsource the management of your communications and IT systems, with expert monitoring, support and maintenance to keep operations running smoothly and securely.
Britannic Solutions -
Security
Network & Security
A fully managed service to protect your business critical communications from security risks. Including WAN, LAN, WIFI and network analysis.
Britannic Solutions -
Customer Service and Experience
Analytics Intelligent Engine (AI Engine)
Analyse customer interactions across voice, chat, social and email using AI to identify patterns, trends and insights, helping teams make data-driven decisions quickly.
Britannic Solutions