Mitel MiVoice Business

MiVoice Business is the core communications platform that powers everyday business calling and call control across an organisation. It provides reliable voice, advanced call handling and mobility, ensuring employees can make and receive calls whether they’re in the office, working remotely or operating in a hybrid environment. Designed to be flexible and scalable, it forms the communications foundation that other collaboration and customer experience tools build on as business needs change.

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Example of Mitel MiVoice suite
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Why Choose Britannic for MiVoice Business

At Britannic, MiVoice Business isn’t just a platform we deploy — it’s one we stand behind. With over 20 years of experience working with Mitel, we care deeply about making sure your communications actually work for your people, day in and day out. We take the time to understand how your teams communicate, where reliability matters most and how your environment will evolve, then shape MiVoice Business to support you properly. As Mitel Innovation Partner of the Year, we’re proud to support our customers long after go-live, continually improving and protecting a system that many organisations depend on to keep their business moving.

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MiVoice Business Features & Capabilities

Enterprise-Grade Voice & Call Control

MiVoice Business delivers reliable IP telephony with advanced PBX features such as call routing, hunt groups, voicemail, auto attendants and call handling rules. It provides a robust foundation for everyday business communications at scale.

Mobility & Remote Working Support

Employees can stay connected wherever they work, using softphones, mobile clients or desk phones. Calls, voicemail and presence follow the user, supporting flexible and hybrid working without compromising control or quality.

Unified Communications & Collaboration

The platform supports real-time communications including chat, conferencing and collaboration when integrated with Mitel applications such as MiCollab. This allows teams to communicate and collaborate more effectively from a single ecosystem.

Flexible Deployment Options

MiVoice Business can be deployed on-premises, in a private cloud (including Britannic’s private cloud for Mitel), public cloud or hybrid environment. This flexibility allows organisations to align communications with security, compliance and infrastructure requirements.

Purpose-Built Hardware & Device Choice

A wide range of Mitel IP desk phones and appliances are supported, giving organisations choice across user roles, environments and budgets. Existing investments can often be retained while modernising the platform.

Centralised Administration & Management

A cloud-based administration interface simplifies user management, moves, adds and changes. IT teams gain visibility and control without day-to-day complexity.

Scales With Your Organisation

MiVoice Business is designed to support organisations of any size and grow alongside them. Capacity, features and integrations can be expanded as needs change, without replacing the core platform.

Integration With Customer Experience Platforms

MiVoice Business integrates seamlessly with Mitel contact centre solutions such as MiContact Centre Business, enabling a smooth connection between internal communications and customer engagement.

Explore MiVoice Business in More Detail

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MiVoice Business Licensing Comparison

MiVoice Business offers flexible licensing options so organisations can choose the commercial model that best fits their operational and financial approach. Whether you prefer long-term ownership or a subscription-based model, the platform delivers the same core capabilities, reliability and deployment flexibility.

Feature
Perpetual Licence
Subscription Licence
Commercial Model One-off upfront licence purchase Ongoing subscription
Platform Capabilities Full MiVoice Business functionality Full MiVoice Business functionality
Deployment Options On-premises, private cloud or hybrid On-premises, private cloud or hybrid
Software Ownership Licence owned by the organisation Licence active for duration of subscription
Software Assurance (SWA) Choice of Advantage or Premium SWA Premium SWA included
Access to Updates & Enhancements Included via chosen SWA level Included as standard
Mitel Performance Analytics Plus Optional add-on Included as standard
Ongoing Costs Lower ongoing costs after upfront purchase Predictable recurring costs
Best Suited For Organisations preferring capital investment and long-term ownership Organisations wanting flexibility, OpEx alignment and built-in analytics

Want To Know More?

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Business Benefits of MiVoice Business

  • Keeps day-to-day business communications reliable, so teams can focus on their work without worrying about outages or call quality.
  • Makes it easier for employees to work from the office, home or on the move while staying reachable on one business number.
  • Simplifies how communications are managed by bringing calling and user management into one system.
  • Allows organisations to adapt their communications setup as the business changes, without needing a full system replacement.
  • Helps staff communicate faster and more effectively, reducing delays in decision-making and customer response.
  • Scales smoothly as the organisation grows, supporting new users, locations and ways of working.
  • Reduces the workload on IT teams by making changes and user updates quicker and easier to manage.
  • Supports business continuity by providing a communications platform designed to be available when it matters most.
  • Connects easily with collaboration and customer service tools to support joined-up ways of working across the organisation.
Mitel MiVoice FAQ
Contact Us about Mitel MiVoice

Mitel MiVoice gives you a reliable, flexible communications solution that keeps your business connected and productive. By filling in the form, you can speak directly with Britannic’s Mitel experts, who will understand your needs and help you find the right MiVoice solution for your business.

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