What is Mitel MiCollab?

MiCollab is Mitel’s unified communications and collaboration platform that brings calling, messaging, video, presence, voicemail, conferencing and collaboration tools together in a single application across desktop, web and mobile.

Which Mitel Systems Does Micollab Work With?

MiCollab integrates with Mitel call control platforms including MiVoice Business, MiVoice MX-ONE and MiVoice 5000, enabling a unified communications experience across the entire Mitel ecosystem.

What Devices Can Use Micollab?

MiCollab is available on PC, Mac, tablets, web browsers, iOS and Android, giving users a consistent collaboration experience across all devices.

Does MiCollab Include a Softphone?

Yes. MiCollab includes an integrated softphone that lets users make and receive business calls from any supported device, with seamless handoff between desktop, mobile and desk phone.

What Collaboration Tools Are Included in MiCollab?

MiCollab includes real-time chat, group chat, collaboration spaces, document sharing, file management, web-based collaboration viewing, and text-to-speech for enhanced accessibility.

Does MiCollab Support Conferencing and Meetings?

Yes. MiCollab provides audio and video conferencing, screen sharing, scheduled and ad-hoc meetings, and integration with third-party video tools. It also integrates with Microsoft Outlook calendars for meeting scheduling.

Does MiCollab Integrate with Microsoft Teams?

Yes. MiCollab integrates with Microsoft Teams and other key third-party video applications, allowing users to access MiCollab capabilities within their existing workflows.

How Does Micollab Support Hybrid or Remote Working?

MiCollab provides a consistent user experience across devices, secure remote access, mobile softphone capability, and presence visibility - enabling employees to collaborate effectively from any location.

Is MiCollab Secure for Remote Access?

Yes. MiCollab uses encrypted connections, authenticated access and unified management to ensure secure communication across networks and devices.

Does MiCollab Support SMS Messaging?

Yes. MiCollab can send and receive SMS messages with internal and external participants through a supported SMS service provider.

Is there a Central Management Interface for MiCollab?

Yes. MiCollab provides a single administration interface for voice, speech, unified messaging (UM) and fax services, simplifying management for IT teams.

Can Micollab Replace Multiple Communication Tools?

In many organisations, yes. MiCollab combines calling, chat, meetings, conferencing, file sharing and collaboration into one platform, reducing the need for separate applications and licences.

Can Britannic Support Our MiCollab Environment?

Yes. As a Mitel Platinum Partner, Britannic delivers full deployment, optimisation, integration and ongoing support for MiCollab, ensuring it works seamlessly within your Mitel estate and broader environment.

Britannic | Mitel MiCollab

Why Choose Britannic For MiCollab

Choosing Britannic means working with one of the UK’s most experienced Mitel Platinum Partners - a team that has been designing, integrating and supporting Mitel collaboration platforms for over 20 years. We ensure MiCollab doesn’t sit in isolation but becomes a seamless part of your wider communications ecosystem, integrating with Mitel call control, CRMs, Microsoft Teams, workflows and mobile environments. Our accredited engineers optimise MiCollab for performance, security and user adoption, while our intelligent managed services provide ongoing monitoring, updates and strategic guidance. With Britannic, you get a partner who keeps your MiCollab deployment reliable today and helps you modernise and evolve it for the future.

Learn More About Our Mitel Partnership

MiCollab Features & Capabilities

Unified Communications in One App

MiCollab brings calling, messaging, video, presence, voicemail and conferencing together in a single application across desktop, web and mobile. It also supports document sharing, team workspaces, and one-to-one or one-to-many message broadcasting.

Softphone & Mobile Calling

Employees can make and receive business calls from any device using the integrated softphone, with seamless handoff between desk phone, mobile and PC to support hybrid and mobile working. MiCollab is available on PC, Mac, iOS and Android.

Messaging, Chat & Team Collaboration

Users gain real-time chat, group messaging, vertical app integrations, document management and collaboration spaces where teams can share updates, files and project content in one organised place.

Integrated Audio & Video Conferencing

MiCollab includes built-in audio and video conferencing, scheduled and ad-hoc meetings, screen sharing, text-to-speech support and web-based collaboration viewing - removing the need for separate meeting tools.

Advanced Presence & Availability

Real-time presence shows colleague availability, meeting status, device type and activity, helping teams find the right person faster and reduce communication delays.

Seamless Mitel Telephony Integration

MiCollab integrates tightly with Mitel call control platforms - including MiVoice Business, as well as a single admin interface for voice, speech, unified messaging and fax.

Secure, Anywhere Access

Encrypted connections and secure authentication let employees collaborate confidently from any location or network, whether remote, mobile or on-site.

Multi-Device Experience

MiCollab keeps conversations, meetings, calendars and contacts synced across desktop, web, tablet and mobile. It also integrates with Microsoft Outlook calendars, Microsoft Teams and third-party video applications.

How Britannic Delivered MiCollab for HW Fisher

HW Fisher & Company chose Britannic to deploy Mitel MiCollab for 300 employees across two sites. With MiCollab, their accountants now handle internal requests and client issues faster, with seamless communication in the office and on the move. It’s a clear example of how Britannic helps organisations modernise collaboration and get more value from their Mitel estate.

Read The Full HW Fisher Case Study

Business Benefits of MiCollab

MiCollab improves organisational communication by unifying calling, messaging and meetings in one platform.

Productivity increases as employees no longer lose time switching between multiple communication tools.

Client service improves because staff can coordinate internally more quickly using real-time presence.

Hybrid and remote work become more effective with a consistent communication experience across all devices.

Team collaboration becomes clearer and more organised through shared spaces for conversations and documents.
Onboarding is faster as new employees only need to learn one intuitive communication tool.
IT teams manage less complexity by consolidating multiple systems into a single, integrated platform.

Organisations reduce communication costs by eliminating redundant tools and licences.
Business continuity strengthens as MiCollab keeps communication reliable across locations and devices.

Mitel MiCollab FAQs

MiCollab is Mitel’s unified communications and collaboration platform that brings calling, messaging, video, presence, voicemail, conferencing and collaboration tools together in a single application across desktop, web and mobile.
MiCollab integrates with Mitel call control platforms including MiVoice Business, MiVoice MX-ONE and MiVoice 5000, enabling a unified communications experience across the entire Mitel ecosystem.
MiCollab is available on PC, Mac, tablets, web browsers, iOS and Android, giving users a consistent collaboration experience across all devices.
Yes. MiCollab includes an integrated softphone that lets users make and receive business calls from any supported device, with seamless handoff between desktop, mobile and desk phone.
MiCollab includes real-time chat, group chat, collaboration spaces, document sharing, file management, web-based collaboration viewing, and text-to-speech for enhanced accessibility.
Yes. MiCollab provides audio and video conferencing, screen sharing, scheduled and ad-hoc meetings, and integration with third-party video tools. It also integrates with Microsoft Outlook calendars for meeting scheduling.
Yes. MiCollab integrates with Microsoft Teams and other key third-party video applications, allowing users to access MiCollab capabilities within their existing workflows.
MiCollab provides a consistent user experience across devices, secure remote access, mobile softphone capability, and presence visibility - enabling employees to collaborate effectively from any location.
Yes. MiCollab uses encrypted connections, authenticated access and unified management to ensure secure communication across networks and devices.
Yes. MiCollab can send and receive SMS messages with internal and external participants through a supported SMS service provider.
Yes. MiCollab provides a single administration interface for voice, speech, unified messaging (UM) and fax services, simplifying management for IT teams.
In many organisations, yes. MiCollab combines calling, chat, meetings, conferencing, file sharing and collaboration into one platform, reducing the need for separate applications and licences.
Yes. As a Mitel Platinum Partner, Britannic delivers full deployment, optimisation, integration and ongoing support for MiCollab, ensuring it works seamlessly within your Mitel estate and broader environment.

Talk to Us Today about Mitel MiCollab

Contact us today to discover how Mitel MiCollab can transform the way your teams communicate and collaborate from anywhere.