Data and insight
Data has become a valuable resource, some could say as valuable as oil. Managing such a vast amount of data necessitates the seamless integration of all your back-end systems. Our expertise lies in resolving data-related issues, including the elimination of redundant data entry (even multiple entries), and harnessing vital customer service metrics through real-time dashboards. By updating multiple systems, we enable you to make informed decisions and drive better outcomes in your operations.
89% of business leaders acknowledge that customer experience has become the foremost foundation for competition (Gartner). With our expertise in housing technology, we are prepared to assist you in identifying crucial areas for enhancing your services. Whether it entails integrating automation, introducing self-service options, or implementing solutions that boost workforce motivation, we are here to drive meaningful improvements to your customer experience.
Empowered and rewarded remote workers
In the realm of housing technology, the option to work remotely has transformed from being an advantageous perk to an essential requirement. The lessons learned from the COVID-19 pandemic have underscored our capability to consistently deliver exceptional customer experiences and boost productivity, all while operating comfortably from our sofas. Our array of solutions for contact centres and office environments is dedicated to enhancing mobility and flexibility, enabling seamless operations and empowering individuals to work from anywhere with ease.
Moving to the cloud
Transitioning to cloud-based systems can evoke apprehension among housing associations. However, given the constraints and inflexibility of legacy on-premise solutions, it becomes a crucial strategic step forward. Our expertise in housing association technology enables us to collaborate with you in establishing a communications infrastructure tailored to your specific cloud requirements. We ensure the optimal level of cloud integration, granting you the agility to scale your operations up or down as needed, allaying any concerns and paving the way for a seamless cloud migration.
Supporting channel shift
Leveraging our housing association digital technology, we empower you to effectively manage your digital interactions. Customers increasingly seeking the convenience of communicating with housing associations through their preferred channels. Our solutions revolve around automating processes, promptly addressing incoming inquiries, prioritising tasks, categorising requests, and creating streamlined queues and tickets for efficient fulfilment. With our technology at your disposal, you can deliver exceptional customer experiences while efficiently managing digital interactions across various channels.
Supporting vulnerable tenants
Navigating digital channels can pose challenges for vulnerable tenants when it comes to housing communications. However, our comprehensive range of tools, including Webcall, offers invaluable assistance by facilitating self-service options through chat, video chat, and co-browsing functionalities. These tools prove particularly useful in helping vulnerable individuals place orders for essential items such as food and medical supplies. Additionally, they serve as a guiding hand for tenants in navigating your website, ensuring they can easily access the necessary information they seek.