Unified Communications & IP / Cloud Telephony for Business

Today’s organisations rely on secure, flexible, scalable, and collaborative communication, irrespective of device or location.

 We help customers evaluate the many choices available, benefits of change, available functionality, vendor selection, deployment models (on-premise, private cloud, public cloud UCaaS and hybrid deployments), commercial options and likely ROI.

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Seamlessly Delivered & Expertly Maintained Voice Solutions

Our team of certified experts help customers modernise existing systems and workplaces, in partnership with industry leaders such as 8x8, Five9, Microsoft and Mitel to connect the enterprise (both front and back office), leveraging tools such as Microsoft Teams and other value-added services and technologies for seamless and cost-effective communication.

Working in true partnership with our customers we will successfully design, deliver support and evolve communication systems; empowering your people with modern tools to improve team working and collaboration, delight your customers and deliver the competitive edge.

VoIP Business Phone Systems & Cloud Telephony

Exceptional Quality and Service with Direct Routing

Communications and Telephony System Maintenance & Support

VoIP Office Phone Systems and Cloud Telephony Services

Mitel Services

We deliver, manage and support your Mitel platform on premise or in the cloud, with a cross-functional team built around you. with Mitel-certified technical skills, award-winning system integration and an ecosystem of fantastic products and services.

8x8 Services

Discover 8x8, Gartner UCaaS Magic Quadrant Leader for 9 years in a row. We’ll deliver and manage your solution so that you can just enjoy the benefits. Enjoy the added value we bring as a partner, bringing you end to end support.

MS Teams

As voice specialists we provide a market leading direct routing service into Microsoft Teams to provide highly available, secure and cost-effective direct routing, complemented with telephony configuration, advice and applications integration.

Ready for the IP Switch?

Our VoIP Office Phone System & Cloud Telephony Capabilities

Everything needed to maximise your business communications performance.

Interactive Voice Response (IVRs)

SIP trunking

Next generation SIP portal (NetX)

Private Brand Exchange (PBX)

Great Bandwidth

Softphones

Microsoft Teams integration capabilities (NetXTeams)

Computer Telephony Integration (CTI)

Keen to get your project underway?

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SIP Management Portal

A Flexible SIP Management Portal

SIP trunks cost-effectively support the complex requirements of your unified communications environment.

Our added-value SIP portal, NetX, empowers our customers with self-service. Take control of your calls and call environment with fully customisable dashboards, analytics, call flows for routing and much more.

NetX is a powerful, constantly evolving platform. Its resilience and analytics capabilities provide reassurance and guidance to the business, while the user-friendly portal gives me the flexibility and agility I need to easily make changes to call flows and accommodate demand and business continuity requirements.

Richard Charlie/ Telecoms Manager

University of Kent

Find out more info about NetX

Britannic's Intelligent Managed Services

We take managed services to the next level with our "Intelligent” Managed Service. This solution provides everything you’d expect from a managed service but extends to offer valuable insights across your IT environment to help drive innovation and growth, rather than just focusing on transactional day-to-day IT management and operational issues.

We aim to be more than just a standard managed service provider – our intelligent manage service will make us an essential partner in helping you achieve business success. Our approach centres around transparency, consultancy, and proactive communication to deliver robust IT solutions tailored to your needs. We also ensure business benefits like predictable costs, improved productivity and scalability, access to experts, and risk mitigation, freeing you up to focus on your core business.

Key benefits include:
  • Removes the burden from you for day-to-day transactional activities such as Adds, Moves, Changes and Deletions.
  • Performance reporting and trend analysis to boost planning and efficiency
  • Healing your business optimise call routing and workflows based on SIP usage insights
  • Providing high level Contact centre analytics to improve customer experience
  • System Monitoring to proactively resolve and remedy issues
  • Delivers predictable costs and reduced overhead
  • Gain access to our expert skills and support

Request an Advisory Chat

A member of the team would be happy to discuss your VoIP or cloud telephony strategy. Submit the form below to request a no strings attached advisory chat.

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