Mitel Services
We deliver, manage and support your Mitel platform on premise or in the cloud, with a cross-functional team built around you. with Mitel-certified technical skills, award-winning system integration and an ecosystem of fantastic products and services.
8x8 Services
Discover 8x8, Gartner UCaaS Magic Quadrant Leader for 9 years in a row. We’ll deliver and manage your solution so that you can just enjoy the benefits. Enjoy the added value we bring as a partner, bringing you end to end support.
MS Teams
As voice specialists we provide a market leading direct routing service into Microsoft Teams to provide highly available, secure and cost-effective direct routing, complemented with telephony configuration, advice and applications integration.
Ready for the IP Switch?
Our VoIP Office Phone System & Cloud Telephony Capabilities
Everything needed to maximise your business communications performance.
Interactive Voice Response (IVRs)
SIP trunking
Next generation SIP portal (NetX)
Private Brand Exchange (PBX)
Great Bandwidth
Softphones
Microsoft Teams integration capabilities (NetXTeams)
Computer Telephony Integration (CTI)
Keen to get your project underway?
Request an advisory chat
A Flexible SIP Management Portal
SIP trunks cost-effectively support the complex requirements of your unified communications environment.
Our added-value SIP portal, NetX, empowers our customers with self-service. Take control of your calls and call environment with fully customisable dashboards, analytics, call flows for routing and much more.
NetX is a powerful, constantly evolving platform. Its resilience and analytics capabilities provide reassurance and guidance to the business, while the user-friendly portal gives me the flexibility and agility I need to easily make changes to call flows and accommodate demand and business continuity requirements.
Britannic's Intelligent Managed Services
We take managed services to the next level with our "Intelligent” Managed Service. This solution provides everything you’d expect from a managed service but extends to offer valuable insights across your IT environment to help drive innovation and growth, rather than just focusing on transactional day-to-day IT management and operational issues.
We aim to be more than just a standard managed service provider – our intelligent manage service will make us an essential partner in helping you achieve business success. Our approach centres around transparency, consultancy, and proactive communication to deliver robust IT solutions tailored to your needs. We also ensure business benefits like predictable costs, improved productivity and scalability, access to experts, and risk mitigation, freeing you up to focus on your core business.
Key benefits include:
- Removes the burden from you for day-to-day transactional activities such as Adds, Moves, Changes and Deletions.
- Performance reporting and trend analysis to boost planning and efficiency
- Healing your business optimise call routing and workflows based on SIP usage insights
- Providing high level Contact centre analytics to improve customer experience
- System Monitoring to proactively resolve and remedy issues
- Delivers predictable costs and reduced overhead
- Gain access to our expert skills and support
Request an Advisory Chat
A member of the team would be happy to discuss your VoIP or cloud telephony strategy. Submit the form below to request a no strings attached advisory chat.