Direct Routing is a mechanism of delivering calls into different phone systems. It is designed to give businesses greater flexibility and control over their calling environment. With Britannic’s NetX Direct Routing, calls are routed through our own SIP trunking platform called NetX, allowing organisations to integrate their existing phone systems seamlessly, and enabling them to make and receive calls on any device using tools such as Microsoft Teams, Zoom or Google Dialogue Flows. This provides businesses with a smooth and efficient communications experience that enhances their productivity and continuity and delivers value.
Experience a reliable calling solution with NetX Direct Routing with supporting 99.999% uptime SLAs, designed for businesses of all sizes.
Britannic hosts a variety of flexible direct routing options for Microsoft Teams. Using our own market leading NetX (SIP) portal giving you advanced analytical capabilities, customisable dashboards, role-based access, queries and report scheduling, and call quality measurement using MoS (Mean opinion Scores).
Innovate the way your company communicates with our cutting-edge NetX Direct Routing solution. Make calls from your computer, tablet, or smartphone, and join Zoom meetings with audio using your phone line making for seamless communication wherever you work.
With our NetX Direct Routing you can leverage Google Dialogue Flows as a hub for making, receiving, and transferring calls in the same way as with a traditional phone system. Experience greater flexibility and control over your calling environment.
Britannic has a unique offering that allows disparate services to be joined into one interconnected solution. Allowing for voice, telephony, contact centre, unified communications software and infrastructure as well as public and private cloud to all work together seamlessly.
Customers can connect their chosen phone system solution to NetX, our next-generation SIP Trunking Platform enabling making and receiving calls on any device with the resiliency, responsiveness and security rarely offered by other solutions.
Our dedicated account team takes you through our comprehensive onboarding process and oversees all platform development projects with meticulous planning; an ICT road map, immersive workshops for IT and business leaders, pilot programs, and engaging training sessions aimed at fostering user adoption. We maintain close collaboration with all project stakeholders from inception to triumphant outcomes, ensuring a seamless journey towards success.
Equipped with vendor-trained and accredited engineers, PRINCE2 project managers, our proficient IT development team, and a dedicated account manager, we assemble an account team tailored specifically to your needs, seamlessly augmenting your existing IT resources. We are committed to providing assistance and sharing our extensive knowledge, ensuring a collaborative partnership that empowers your organisation.
Easily and quickly uncover trends and patterns with our state-of-the-art technology. Gain valuable insights for keywords, phrases and sentiments that can help you make informed decisions and stay ahead of the competition.
Scale your communication solutions as per your evolving needs, making it an ideal solution if you are growing and expanding.
Direct Routing enables businesses to provide a better customer experience by allowing users to quickly and easily initiate and manage calls.
Experience a more streamlined and efficient communication process, leading to enhanced collaboration and productivity. And with 99.999% reliability you can have confidence that your calls will get through.
Easily integrate with existing phone systems or contact centre, allowing you to continue using your preferred communication tools while benefiting from enhanced features and capabilities.
With Direct Routing, users can make and receive external phone calls from within the MS Teams, Zoom or Google environment regardless of their location.
NetX is our own SIP Trunking Platform. Created from the ground up, with the vision to empower our customers with self-serve. NetX enables you to have full visibility and control over your inbound and outbound voice communication. With powerful analytics, fully customisable dashboards and widgets, report scheduling, flexible call routing to support Business Continuity Planning and feature management. NetX will provide your business with more flexibility and transparency into your call services.
View our NetX SIP Platform features and specificationsA rapid redesign of Dynamic Call Routing helped Trailfinders manage a 400% increase in COVID-19 call volumes. Prioritising and routing of incoming calls significantly reduced wait times and increased satisfaction.
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Speak to one of our experts about harnessing the power of a truly adaptable and transparent SIP Trunking Platform. For all your direct routing needs and so much more.