MS Teams Direct Routing made simple

Integrate Microsoft Teams into existing systems using our market-leading NetX (SIP) portal

Direct Routing is a mechanism of delivering calls into different UCaaS and CCaaS systems. Calls are routed through SIP trunks, allowing organisations to integrate their existing phone systems seamlessly. And enabling them to make and receive calls on any device using MS Teams. 

NetX is a carrier grade SIP exchange platform, that has been created from the ground up, with the vision to empower customers with self-serve. It stands out from the other solutions available in the market due to its powerful, easy to use portal. It provides advanced analytical capabilities, customisable dashboards and configurable widgets, role based access, queries and report scheduling. It also provides flexible call routing to support Business Continuity Planning and feature management. Your calls will be secure as we use the latest security methodologies to ensure all calls are fully encrypted. 

Windows Microsoft Teams Direct Routing Screen Display Example

Your same voice services

You can keep your service provider, phone numbers and call bundle.

No hardware or software required

As a multi-tenant cloud solution, you only pay per user subscription. And with 99.999% reliability you can have confidence that your calls will get through.

Enterprise grade solution

Built for resilience and high availability, distributed across multiple data centres.

Seamless customer service

Direct Routing enables businesses to provide a better customer experience by allowing users to quickly and easily initiate and manage calls.

Enhanced productivity

By integrating voice calling with collaboration and messaging features, Direct Routing enables users to communicate and collaborate more effectively.

Increased flexibility, anywhere

With NetX Direct Routing, users can make and receive external phone calls from within the Microsoft Teams, regardless of their location. 

NetX Direct Routing for MS Teams with Five9 Contact Centre 

By utilising our Direct Routing Service, we can deliver connectivity between MS Teams and your Five9 Intelligent Contact Centre environment. If required, our connecting service can deliver calls, via NetX SIP, directly into your MS Teams tenant and into the Five9 solution itself.

Learn more about Five9 connection

NetX Direct Routing for MS Teams with Mitel Telephony

Integrating MS Teams with Mitel Telephony has made our NetX Direct Routing solution more convenient than ever before. With just a few clicks, you can now make and receive calls on MS Teams or your Mitel phone. This integration solution ensures that you can communicate with confidence, without sacrificing productivity or quality.

Learn more about Mitel connection
Dynamic Call Routing case study

Trailfinders: Dynamic Call Routing

A rapid redesign of Dynamic Call Routing helped Trailfinders manage a 400% increase in COVID-19 call volumes. Prioritising and routing of incoming calls significantly reduced wait times and increased satisfaction.

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Ask Us About Direct Routing for MS Teams

Interested in finding out more about Microsoft Teams integrations and how it'll make your employees' and customers' communication journey and collaboration more seamless? Talk with one of our friendly experts now.

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