NetX - The Intelligence Layer For Business Communications

NetX allows organisations to create predefined routing and failover plans. During an outage or service disruption, calls can be redirected to alternative numbers, sites, platforms or services, helping maintain access to business-critical communications.

Yes. NetX is designed, developed, operated and supported by Britannic in the UK. Customers can access Britannic’s communications specialists for platform support, implementation guidance, training and ongoing service management. 

NetX Insights is being designed for selective deployment by call flow. This will allow organisations to analyse conversations relevant to specific sales, service, compliance, quality or outbound use cases rather than applying the same analysis universally. 

NetX Insights is an emerging AI capability that will transcribe recorded conversations and identify summaries, sentiment, intent, issues, outcomes, actions and risks. It is also being developed to assess script adherence, mandatory statements, quality performance and coaching opportunities through configurable analysis prompts.

NetX supports role-based access, traffic monitoring, thresholds, destination restrictions, alerts and configurable fraud controls. NetPCI can also support secure telephone-payment journeys by reducing exposure to sensitive card information and helping organisations meet applicable PCI DSS requirements.

NetTranslate adds real-time voice translation to compatible call flows in more than 100 languages. It supports language prompts, pre-call guidance, optional fixed far-end languages and fallback routing, helping organisations provide more accessible multilingual services through their existing communications environment. 

NetX supports uploaded audio and text-to-speech announcements within call flows. These can provide opening-hours information, comfort messaging, busy-period updates, outage notifications and business continuity instructions. The portal shows where each announcement is active and prevents live announcements from being deleted accidentally.

NetX provides call filtering, configurable data fields, personalised dashboard widgets, scheduled reports and CSV exports. Reports can be distributed through secure links, while reporting-only access can be provided to users who require insight without wider administrative permissions.

Yes. NetX supports bulk routing through uploaded number-to-destination mappings. This can reduce the need to create a separate call flow for every number, simplifying large migrations, ports, temporary diversions and estate-wide routing changes.

The NetX call flow builder provides a visual, drag-and-drop interface for creating routing journeys. Users can configure working-hours checks, announcements, delays, repeated messages, onward destinations, failover paths and call termination behaviour without relying on complex configuration screens.

SIP trunking is a form of internet-based telephony that connects an organisation’s phone system to the public telephone network. It replaces traditional physical phone lines with digital connections, supporting inbound and outbound calling through an IP-enabled PBX, contact centre or unified communications platform.

Authorised customers can receive role-based access to manage relevant dashboards, reports, announcements, routing and call flows. Permissions can be assigned according to each user’s responsibilities, helping organisations increase self-service while retaining security and governance.

No. NetX is designed to connect and enhance existing communications environments. Organisations can retain platforms that continue to meet their needs while adding routing, resilience, analytics, translation, secure payments and other intelligent capabilities.

NetX can connect with compatible PBX systems, contact centres, unified communications platforms and SIP-based services. Supported environments include technologies from Microsoft Teams, Zoom, Mitel, Avaya, Cisco and Five9. Britannic confirms technical compatibility during the solution-design process.

Traditional SIP platforms primarily connect and route voice calls. NetX adds a carrier-independent orchestration and intelligence layer, providing wider platform integration, customer-controlled routing, automation, analytics and intelligent applications across mixed communications environments. 

Yes. SIP routing and connectivity provide the foundation, but NetX also supports self-service call flows, business continuity, analytics, real-time translation, Branded Calls, secure payments, smart-device integration and emerging AI-powered interaction intelligence.

NetX is Britannic’s UK-hosted intelligent communications orchestration platform. It combines SIP connectivity, call control, resilience, automation, analytics and intelligent applications, connecting networks, communication platforms and business systems through one secure management environment.

SIP and other IP-based voice services are common replacements for traditional ISDN and PSTN connections. The UK’s analogue PSTN is scheduled to be retired by 31 January 2027, so affected organisations should identify and migrate dependent voice and connected services before the deadline.

SIP trunking can reduce dependency on physical telephone lines, support flexible number management and connect calls across sites and platforms. It can also improve scalability, resilience and business continuity when implemented with suitable connectivity, security and failover arrangements.

VoIP is the broad technology used to carry voice communications over an internet connection. SIP is a protocol commonly used to establish, manage and end those VoIP calls. SIP trunking connects an organisation’s communications platform to external telephone networks.