Expertise and intuitive systems simplify Clearing
Kent has been helped by Britannic’s considerable knowledge of the higher education sector and their willingness to participate in operational group meetings regarding Clearing. This expertise was helpful in guiding Kent in their implementation of a secondary communications platform for Clearing and back up.
Kent trains volunteers from across the University to help, whether offer-making, staffing the Hotline or making calls to students, so the system needs to be intuitive and easy to use to keep training costs of non-technical users such as academic staff to a minimum. Clearing offer making was immediate and well-managed by a central team with follow-up calls being made by academics and confirmation taking place online.