Britannic Annual Summit 2026

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Armoury House, City Rd, London EC1Y 2BQ

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Finding Your Voice: AI, Trusted Communications & The Future Of Enterprise Interaction

The focus is no longer on whether AI has a place in communications but how organisations can use it to improve customer and employee experiences while building trust at every interaction. Voice is no longer just about telephony. It's becoming an intelligent, orchestrated communication system that helps organisations improve understanding, experience and outcomes. No two organisations are the same. This year's summit will help you identify where AI and intelligent communications can have the greatest impact on your organisation.

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Why Attend? The Themes and Topics of the 23rd Annual Summit.

Under the theme of "Finding Your Voice: AI, Trusted Communications & The Future of Enterprise Interaction", this year's summit will explore:

  • How voice is moving beyond traditional telephony to become an intelligent, orchestrated communication system that improves understanding, experience and outcomes.
  • How organisations are using AI to improve customer and employee experiences while building trust at every interaction.
  • Why trusted communications matter, and how to create secure, resilient and compliant communication environments.
  • How the science of conversation can strengthen customer relationships, improve outcomes and shape the future of communication.
  • How to move from AI strategy to execution, turning ideas into practical solutions that deliver measurable business value.
  • How customer experience is evolving, with AI enabling more personalised, proactive and meaningful interactions.
  • How sovereign communications are becoming a strategic priority, giving organisations greater control, resilience and confidence.
  • What's next for enterprise communications and how to prepare your organisation for the next wave of innovation.
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What Keeps Delegates Coming Back To Britannic's Annual Summit?

For more than 22 years, thousands of delegates have attended the Britannic Annual Summit to hear from industry experts, exchange ideas and build valuable connections. It's no surprise that 98% have rated the event as Very Good or Excellent.

Join us at the 23rd Britannic Annual Summit to hear from leading experts as they explore the future of AI, trusted communications and enterprise interaction, with practical insights to help shape a communications strategy that's right for your organisation.

Britannic Annual Summit 2026 Agenda

  1. 09:15 – 10:00 Registration, Breakfast & Exhibition
  2. 10:00 – 10:05 Welcome & Opening Remarks
  3. 10:05 – 10:40 Keynote Speaker, Steve Morrell, ContactBabel - AI in Customer Experience & Contact Centre Transformation
  4. 10:40 – 11:15 Keynote Speaker, Simon Greenman, CTO, Head of AI, Best Practice AI - Scaling AI in the Enterprise: Strategy to Execution
  5. 11:15 – 11:30 Coffee & Networking
  6. 11:30 – 12:05 Keynote Speaker, Elizabeth Stokoe, Professor and Associate Vice President, LSE - The Science of Conversation, Trust & Human Communication
  7. 12:05 – 12:25 Jonathan Sharp, CEO, Britannic - Voice & the Future of Trusted Enterprise Communication / Innovation Update
  8. 12:25 – 12:50 Executive Panel Debate & Audience Q&A AI - Trust, Sovereign Communications & the Future of Interaction
  9. 12:50 – 13:50 Lunch, Networking & Exhibition
  10. 13:50 – 15:00 Partner Presentations & Innovation Showcase
  11. 15:00 – 16:00 Exclusive HAC Tour, Networking & Coffee
Trusted By Business Leaders For More Than Two Decades

“The event has been a useful insight for refreshing my knowledge and to take a different view from our business norms. I’ve come away with many points to review and action.”

“A hugely useful and interesting day. The keynote speakers were all great, the breadth of topics encouraged the audience to think broadly, whilst also keeping the theme of progression in mind.”

“Overall great event, great bunch of content. Product knowledge from vendors and partners good, great food...All the presentations were most valuable and each with elements we could work on.”

“Panel session very insightful. Keynotes informative and insightful...very informative on how all the companies are embracing AI and their plans going forward.”

Steve Morrell - Managing Director, ContactBabel

As one of the UK's leading customer experience analysts, Steve has spent more than two decades helping organisations understand the trends shaping contact centres and customer engagement. His independent research and market insight make him one of the industry's most respected voices on AI and the future of CX.

Steve Morell Managing Director of Contact Babel

Presentation Title: AI in Customer Experience & Contact Centre Transformation

Simon Greenman - Co-Founder, Best Practice AI

Simon is one of the UK's leading voices on enterprise AI adoption, working with organisations to turn AI from ambition into practical business value. His expertise in scaling AI across complex organisations has made him a trusted advisor to business leaders navigating the next wave of digital transformation.

Simon Greenman Co-Founder of Best Practice AI

Presentation Title: Scaling AI in the Enterprise: Strategy to Execution

Professor Elizabeth Stokoe - Professor and Associate Vice President, London School of Economics

Professor Elizabeth Stokoe is an internationally recognised expert in conversation analysis and human communication. Her pioneering research has transformed the way organisations think about trust, behaviour and interaction, making her one of the world's foremost authorities on the science of conversation.

Professor Elizabeth Stokoe

Presentation Title: The Science of Conversation, Trust & Human Communication

Jonathan Sharp - CEO, Britannic Technologies

Jonathan Sharp is CEO of Britannic Technologies and a recognised thought leader in AI-powered communications, innovation and digital transformation. Passionate about helping organisations embrace emerging technologies with confidence, Jonathan continues to challenge conventional thinking around enterprise communications, customer experience and the future of work.

Jonathan Sharp CEO of Britannic

Presentation Title: Voice & the Future of Trusted Enterprise Communication

Britannic Anuual Summit Debate
Back By Popular Demand – Executive Panel Debate

After proving one of the highlights of our 2024 Annual Summit, the Executive Panel Debate returns for 2026. Bringing together [speakers] this interactive discussion goes beyond presentations to explore the different perspectives shaping AI, trusted communications, sovereign communications and the future of enterprise interaction.

Hear industry leaders challenge conventional thinking, debate the opportunities and risks ahead, and share their own experiences before taking your questions in a live audience Q&A.

Mitel Brand Logo

Headline Sponsor: Delivering Smarter Business Communications Together

Mitel and Britannic have built a long-standing partnership focused on helping organisations modernise their communications while delivering exceptional customer and employee experiences. By combining Mitel's industry-leading unified communications and contact centre solutions with Britannic's expertise in consultancy, integration, managed services, and customer experience, the partnership enables businesses to adopt secure, flexible, and scalable communication technologies tailored to their needs.

Together, Mitel and Britannic support organisations at every stage of their digital transformation journey—from designing and deploying resilient communication platforms to providing ongoing optimisation and support. The result is a trusted partnership that empowers businesses to improve collaboration, enhance customer engagement, and remain agile in an ever-evolving workplace.

Our Strategic Sponsors

Our Core Sponsors

Join Us At The Britannic Annual Summit 2026

Register and attend the Britannic Annual Summit 2026 to be entered into our prize draw for a chance to win a £100 gift voucher. We look forward to welcoming you on 15 October.

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