8x8 Company Profile
8x8 believes that CX limits were meant to be shattered. We connect people and organisations through seamless communication on the industry’s most integrated platform for Customer Experience—combining Contact Centre, Unified Communications, and CPaaS APIs.
The 8x8® Platform for CX integrates AI at every level to enable personalised customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organisations, empowering them to unlock the potential of every interaction—with one platform, one ecosystem, and one data model. So you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
Don’t settle for limitations. Let's power your CX ambitions.
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AudioCodes Company Profile
AudioCodes is a global provider of voice communications, unified communications (UC), contact center, and AI-powered voice solutions that help organizations modernize the way they connect, collaborate, and serve customers. Founded in 1993 and headquartered in Or Yehuda, Israel, the company operates worldwide, serving enterprises, service providers, system integrators, and channel partners across North America, Europe, Asia-Pacific, and Latin America. AudioCodes is publicly traded on NASDAQ and the Tel Aviv Stock Exchange under the ticker symbol AUDC.
The company has built its reputation on more than three decades of expertise in voice networking and communications technology. Its portfolio includes session border controllers (SBCs), media gateways, IP phones, business routers, voice network management tools, cloud voice platforms, and professional services. These solutions enable organizations to securely connect traditional telephony environments with modern cloud communications platforms.
AudioCodes is well known for its strong alignment with leading Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) ecosystems, including Microsoft Teams, Cisco Webex, Zoom Phone, and Genesys. Its products and managed services help customers migrate to cloud communications, simplify voice operations, and improve collaboration experiences across hybrid work environments.
In recent years, the company has expanded beyond traditional voice infrastructure into Voice AI and intelligent automation. Through offerings such as Meeting Insights, Voca contact center solutions, and the AudioCodes Live Platform, the company helps organizations extract business value from conversations, automate customer interactions, and gain actionable insights from voice communications.
Today, AudioCodes positions itself as a strategic partner for enterprises seeking secure, scalable, and AI-driven communications solutions that improve employee productivity, enhance customer experiences, and support digital transformation initiatives.
Verint Company Profile
AI investment is accelerating. AI outcomes are not.
If you've spent the last 18 months investing in AI for your contact centre and still can't point to how it's moved your P&L – you're not alone.
The pattern repeats everywhere: boards approve the budget, teams launch pilots, vendors promise transformation. AI activity goes up; outcomes don't. This is the AI Reality Check playing out across the industry. Deploying a model is the easy part. Maintaining its accuracy over time, training it on the right data, embedding it into live workflows, governing it responsibly, and managing the ongoing cost of running it are what separate AI that delivers from AI that doesn't.
Most enterprise AI plans stall in one of three places: paralysed by choice, stuck in pilots that never scale, or live in production but delivering no results.
Verint closes that gap. The Verint CX Automation Platform deploys on top of what you already run – any CCaaS, CRM, telephony, or model – so there's no rip-and-replace and no 18-month migration. You get agentic AI that completes work end-to-end, built on decades of domain expertise and one of the largest data sets in the industry, with the governance, monitoring, and workflow integration already built in.
Come and speak to us on our booth at Britannic Annual Summit to see how we can help.
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Vocala Company Profile
Vocala Smart Properties is an official Amazon Alexa Smart Properties Solutions Provider and G-Cloud supplier, helping organisations across hospitality, healthcare and the public sector transform everyday experiences through fleet-managed Alexa devices - from hotel rooms to councils, housing associations and care settings.
In hotels, Alexa becomes a 24-hour digital concierge and room phone replacement, handling everything from room service and spa bookings to express check-out, all routed directly into a hotel's PMS. Guests speak instead of queuing; hotels see reduced call volumes, stronger guest satisfaction scores and new upsell revenue from every interaction.
The same platform is transforming health and social care. In Durham, an independent Newcastle University evaluation across seven Extra Care schemes found over 80 per cent of residents reported improved quality of care, with one resident's falls dropping from 16 in a quarter to 2 the next. In Lincolnshire, an 18-month Technology Enabled Prevention and Care pilot with the University of Lincoln supported 177 people, avoided 22,879 hours of home support, and saved £97,000 in care costs.
Earlier this year we launched NetX SmartLink, the UK's first Alexa voice and telephony solution, developed in partnership with Britannic Technologies. Every Echo Show becomes a full extension of an existing phone system via SIP - for hotels that means guests calling reception or room-to-room by voice; for care and housing settings, it means residents reaching an Alarm Receiving Centre with an identifiable UK number, no pendant or handset required.
We're proud to be Britannic's Core partner at this year's Summit, and we look forward to talking to teams across hospitality, healthcare and beyond - about what voice can do for their guests, residents and staff.
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Talkative Company Profile
Talkative delivers AI customer service you can trust.
Built specifically for contact centres, Talkative provides a secure, omnichannel AI layer that helps organisations modernise customer service without replacing their existing technology stack.
Across voice, chat and messaging, Talkative’s AI answers customers instantly, delivers advanced self-service and resolves queries from start to finish. When human support is needed, conversations are seamlessly transferred to the right agent or team, complete with the relevant context, transcript and summary.
Talkative has developed its own knowledge base and prompt management tools to help organisations get the maximum value from large language models. With access to multiple AI models, the platform can select the best fit for each use case while keeping responses accurate, consistent and aligned with approved company information, tone and brand.
Flexible, fast to deploy and easy to manage, Talkative integrates with existing CRM, telephony and contact centre systems, including Mitel, Microsoft Teams and 3CX. This allows organisations to introduce powerful AI capabilities while retaining the platforms, processes and human expertise they already rely on.
Its solutions are designed around practical customer service use cases, from answering common questions and retrieving account information to appointment scheduling and multilingual support in 100+ languages. With expert guidance, analytics and ongoing optimisation, organisations can continually improve AI resolution, strengthen service quality and generate measurable value from every interaction.
When live support is needed, Talkative also empowers agents through AI Copilot, providing real-time response suggestions, information, guidance and interaction summaries during conversations. Built-in analytics give leaders visibility into customer needs, AI performance, sentiment and opportunities for continuous improvement.
The result is an AI-first contact centre that helps organisations reduce costs, improve performance and scale customer service with confidence, while delivering better experiences for customers, agents and leaders alike, across every channel.
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