The shift towards digital communication in the modern work environment is nothing short of a revolution. In a world where remote working is increasingly prevalent, instant messaging has become a cornerstone of effective communication and productivity within organisations. With tools like Microsoft Teams and other UCaaS solutions such as 8x8 and Mitel, businesses can seamlessly integrate real-time communication to foster efficient collaboration, breaking down the barriers of traditional workflows. 

The Benefits of Instant Messaging in the Workplace

Increased Efficiency and Productivity

Instant messaging tools provide real-time communication, which significantly reduces the time spent waiting for responses compared to traditional email. This immediacy allows employees to share updates, answer queries, and resolve issues quickly, leading to improved workflow efficiency. The ability to send a quick message instead of arranging formal meetings can minimise disruptions, keeping productivity high. In addition, the 'read' or 'seen' indicators common in instant messaging platforms provide reassurance that the message has been received and acknowledged, accelerating decision-making processes. As such, instant messaging can serve as a catalyst for dynamic and fluid teamwork, increasing productivity throughout the organisation.

Collaboration and Teamwork

With UCaaS Solutions and collaboration tools, communication is no longer confined to one-on-one interactions. Organisations can create dedicated channels or groups for different projects or departments, providing a centralised place for related discussions, document sharing, and task management. This encourages active collaboration as all team members can contribute to the conversation, offer ideas, and provide feedback. By breaking down silos and fostering transparency, instant messaging platforms enable a shared understanding of project goals and progress, improving team coordination and collective output.


In today's working landscape, the ability to communicate effectively from anywhere is crucial. Instant messaging allows employees to stay connected, regardless of their physical location. This fosters a culture of flexibility, allowing for better work-life balance. Employees can respond to urgent queries from home, during transit, or while at off-site meetings, ensuring business continuity. The ability to manage their work and communication effectively from anywhere can boost job satisfaction, potentially improving employee retention.

Integration and Automation

Modern instant messaging platforms are designed to integrate seamlessly with a myriad of business applications and services. Microsoft Teams, for instance, can integrate with other Microsoft 365 apps and a wide array of third-party applications, including communications platforms like 8x8 and Mitel as well as contact centre solutions like Five9. This means employees can edit documents, manage tasks, schedule meetings, and even automate routine tasks and make calls without leaving the platform. By reducing the need to switch between different apps, this integration minimises workflows, and increases productivity. Additionally, automation features can save time by handling repetitive tasks, enabling employees to focus more on their core responsibilities.

Man instant messaging

Setting up Professional Guidelines for Using Instant Messaging

While instant messaging can be a powerful tool, it's vital to establish professional guidelines to prevent misuse and ensure productivity isn't hampered. Here are some best practices:

  1. Professional Conduct - Employees should remember that all communications reflect the company. Maintain professionalism in all instant messages, this includes using appropriate language, avoiding controversial or offensive topics, and refraining from sharing inappropriate content.
  2. Respect for Confidentiality - Respect for privacy and confidentiality is paramount. Sensitive company information or personal data should not be discussed or shared via instant messaging. Ensure employees are aware of the company's data protection policies and they adhere to these at all times.
  3. Effective Communication - Clarity is key in instant messaging. Encourage employees to be clear, concise, and to the point in their messages to avoid any misunderstandings. Encourage the use of 'read' receipts to ensure important messages have been seen.
  4. Availability Management - Encourage employees to utilise status indicators such as 'available', 'busy', 'away', or 'do not disturb' to manage their availability. This helps set expectations for when they are available for immediate communication and when responses may be delayed.
  5. Respect for Work Hours and Time Zones - Respect for colleagues' work hours is crucial, especially in global companies operating across different time zones. Unless it's a matter of urgency, messages should be sent during the recipient's work hours.
  6. Record Keeping - Depending on the nature of your business and compliance needs, keeping a record of certain conversations may be necessary. Employees should be informed about what kind of communication needs to be recorded or documented and how this should be done.

By adhering to these rules, a corporate company can ensure a productive, respectful, and efficient environment for instant messaging.

An All-In-One Instant Messenger Solution

Unified Communication as a Service (UCaaS) solutions have risen to prominence, offering businesses powerful tools to enhance their communication strategies. Catering to organisations of all scales, such platforms deliver more than just instant messaging capabilities.

  • Streamlined Communication: UCaaS solutions offer a comprehensive suite of communication tools, encompassing text chats, voice calls, and video conferencing. This facilitates efficient interaction at both the departmental and organisational levels.
  • Integration Capabilities: These platforms integrate effortlessly with a variety of office applications and numerous third-party apps. This allows employees to collaborate on documents in real-time, automate workflows, plan meetings, and operate within a unified environment.
  • Security and Compliance: A primary emphasis of UCaaS solutions is ensuring data security and regulatory compliance. They come equipped with features such as end-to-end encryption, multi-factor authentication, and broad compliance measures.
  • Customisable and Scalable: Tailored to meet specific business needs, UCaaS platforms offer options to integrate various bots, applications, and additional features. They are also designed to grow with your organisation, accommodating both small ventures and large corporations.

As we move towards a more interconnected and digitised workplace, embracing technologies like instant messaging becomes indispensable. By implementing robust tools like Microsoft Teams or other UCaaS solutions and establishing professional guidelines for use, businesses can harness the power of instant messaging to promote productivity, collaboration, and workplace flexibility.

Want to learn more about how instant messaging in your business communications can help improve your employee’s productivity and collaboration? At Britannic we can work with you to find out what UCaaS solution fits best with your business, whether that is Microsoft Teams, 8x8 or Mitel. Alternatively, speak to one of our experts.