What makes Britannic different from other Mitel resellers and vendors?

Britannic is a different breed than a standard Mitel reseller and vendor; our exceptional expertise in telephony systems, infrastructure, and communications transformation, cultivated over a remarkable span of 30 years and our unwavering commitment to innovation has allowed us to forge a unique path in the industry. We take great pride in our team of highly experienced and strategically minded professionals, whose profound contributions have led to numerous award wins, consistently high satisfaction scores, and enduring partnerships.

Britannic winning the Mitel partner excellence award

An experienced Mitel partnership team

Equipped with vendor-trained and accredited engineers, PRINCE2 project managers, our proficient IT development team, and a dedicated account manager, we assemble an account team tailored specifically to your needs, seamlessly augmenting your existing IT resources.

Achieve current and future goals

Our dedicated account team takes you through our comprehensive onboarding process and oversees all platform development projects with meticulous planning, roadmaps, immersive workshops, pilot programs, and engaging training sessions aimed at fostering user adoption. We maintain close collaboration with all project stakeholders from inception to triumphant outcomes.

Proven customer satisfaction and success

By harnessing our extensive technical and project management skills, we confidently fulfill our commitments with consistently reliable outcomes. We make it our mission to keep you fully informed every step of the way, regularly hosting service reviews and taking proactive measures based on your feedback;  fortified by ISO-accredited processes for Quality Management, Information Security, and Business Continuity.

Plain sailing and cyber security

Our proactive service team and tailored SLAs ensure that you always get the best performance out of your solution with 99.999% SLA uptime, 24x7 monitoring & support, 95% remote fix rate, plus regular system performance reviews and ongoing technology guidance.

A Mitel Platinum Partner like no other

Partnership is power. As a change maker in your business you can expect that we would work closely alongside you to discover, evaluate and embrace the latest technology solutions, helping you to transform your business. We also provide personalised care and support ensuring that you maximise your investment in technology and gain a competitive edge in your industry.

Access to greater innovation

We have released 20+ product innovations that complement Mitel’s solutions and make integration with your business applications simple. On top of that, partnering with the smartest heads in the industry allows us to bring new applications, innovative middleware and connectivity services to your business.

Britannic tech event UK Convergence Summit

V.I.P access to Britannic and Mitel partner Seminars, Workshops and Events

While online research can provide valuable information about a particular Mitel technology or solution, attending our Mitel partner events allows you to experience firsthand demonstrations, participate in discussions, and engage with experts who can provide personalised insights and recommendations tailored to your specific business needs.

  • Live technology demonstrations
  • Round Table and Workshops
  • Latest trends and insights into consumer and employee behaviour
  • Cross department unified communications strategy
  • Tailored 1-1 advice from industry experts
  • Technology roadmaps

We're so confident, Britannic offer free Mitel Maintenance reviews

Male engineer remotely diagnosing customer issue

Improve Mitel system performance and uptime

A Mitel maintenance review can identify potential issues with your existing Mitel system and make recommendations to improve its performance, reliability, and efficiency making sure they are running at optimal performance levels and are the most resilient and reliable it can be. Should you want an upgrade, add-on or to plug it into an existing technology, Britannic can do that!

Increased security and risk mitigation

Britannic can identify potential security risks and vulnerabilities through our maintenance audit and regular check-ins, helping to prevent unauthorised access to your Mitel systems, making sure the correct procedures, patches, updates, and security standards are in place and protecting your business from cyber threats.

Added value maintenance

By talking to your Account Manager about what problems your business wants to overcome, we can identify, strategise, roadmap, implement and analyse your entire communications landscape and work together with Britannic's wider partner eco-system and inhouse technology to realise business goals and objectives.

Improved user experience and satisfaction

A Mitel maintenance review can identify ways to enhance the user experience for your employees, making it easier for them to use the system and collaborate with others.

Britannic are an award-winning, recognised company and for good reason

Britannic and Mitel partner innovation

This prestigious award is a testament to our commitment to driving innovation and excellence in the communications industry, pushing the boundaries of what’s possible, challenging the status quo and adding significant value to our customers and partner ecosystem.

Mitel Innovation Partner of the Year - 2022

Customer service and experience beyond the norm

Our very own CEO - Jonathan Sharp is recognised for his entrepreneurial and dynamic executive business vision and innovation with over 25 years experience in the ICT industry with a proven ability to lead, develop and motivate teams, execute change, deliver market differentiation and customer value.

CXM Stars - Top 20 CX Professional - 2022

Happy customer using Britannic solutions

Resounding testimonials - Why invest your Mitel systems with Britannic?

In a modern world, too many solution providers focus on the technology and not upon improving the business of their customers. This differentiates Britannic in the market...Britannic’s strategic vision combined with its committed partnership attitude to customers ensures that it delivers the right solution not just to solve a business issue, but to help drive that business forward.

Graham Bevington, Chief Sales Officer


Britannic and Bizvu have been fantastic to work with offering ideas and being extremely responsive. The teams at Britannic and Peabody are very closely aligned. They understand our business and we trust them to deliver innovative solutions.

Coral Bannister, Digital Contact Centre Manager


In the most challenging business climate we have ever seen, the biggest gain for us implementing the INBOX solution is efficiency. We have automated the organisation of our workload during this hectic time and now have the ability to implement self service for our customers which will lead to improved efficiencies and vast cost-savings.

Neil Whitaker, Head of IT

Mercury Holidays

Britannic helped us to identify what our business requires, matching these needs with the solution that is a good fit for us, that we can afford, and provides the performance and results that we need. They have high levels of customer service, are highly responsive and aim to deliver what they said would be delivered.

Philip Jackson, Head of ICT and Business System

Advance Housing and Support

The upgrades were carefully planned with Kent and Britannic’s project team so that when they took place it was as if nothing had changed. Users were unaware that their system had been modified. It was up to date and secure.

Richard Charley / Telecoms Manager

University of Kent


One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.

View case study View all case studies
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Dentist tools

Our Mitel Services

orange and blue sky with dispersed clouds

Move to Cloud with MiCloud and work anywhere, anytime.

Transitioning to the cloud equips you with the prime groundwork to outpace competitors and establish enduring success for your business. Since Britannic’s deployment of one of the first Mitel cloud communication solutions in the UK, our team has successfully guided hundreds of businesses in their transition to cloud-based operations.

MiCloud is a leading-edge cloud-based communication and collaboration platform designed to streamline the way your business communicates and enable businesses to scale effortlessly, adapting to varying demands. Its integration capabilities with common business tools, along with features like cloud telephony, messaging, and virtual meetings, bolster productivity and collaboration. MiCloud's support for mobility is invaluable in facilitating connections for remote workforces, making it a strategic asset for operational efficiency and business expansion.

  • Cloud-Based Telephony: Make and receive calls through the cloud, eliminating the need for traditional phone lines. Features include call forwarding, call transfer, call recording, and voicemail.
  • Unified Messaging: Integrate voicemail, email, and messaging into one platform so that you can easily keep track of all your communications.
  • Audio and Video Conferencing: Conduct virtual meetings with high-quality audio and video. This feature is essential for collaboration among remote teams.
  • Instant Messaging and Presence: Chat in real-time with colleagues and see their availability status (online, busy, away, etc.).
  • Mobile Integration: MiCloud includes mobile apps that allow you to access your communications from smartphones and tablets. This feature is particularly useful for remote or on-the-go employees.
  • Contact Centre Solutions: Manage customer interactions effectively with tools for queue management, intelligent call routing, real-time monitoring, and analytics.
  • CRM Integration: Integrate MiCloud with popular Customer Relationship Management (CRM) systems, enabling seamless communication within your customer database.
  • Collaboration Tools: Share screens, documents, and collaborate with team members through integrated tools that enhance productivity.
  • Auto-Attendant: Automate call answering and routing with a customisable virtual receptionist, improving customer service and reducing the workload on your staff.
  • Customisable Call Routing: Design call flows to ensure that calls are directed to the right person or department, improving efficiency and customer satisfaction.
  • Security and Compliance: MiCloud employs robust security measures to protect communication data and helps in meeting compliance standards that are critical for certain industries.
  • User-Friendly Interface: A simple and intuitive interface allows users to easily manage their communications and settings.
  • Analytics and Reporting: Track and analyse communication data to gain insights into call volumes, employee performance, customer interactions, and more.
  • Disaster Recovery and Redundancy: Ensure business continuity even in the event of local outages, as data is backed up in the cloud and can be accessed from alternative locations.

Talk to us about Mitel MiCloud
Customer service agent with headset and notepad

Empower your customer connections with MiContact

MiContact Centre by Mitel is a cutting-edge, omnichannel contact centre solution designed to empower businesses to deliver unparalleled customer service experiences. Seamlessly integrating voice, email, web chat, SMS, and social media, MiContact Centre ensures that your customers can reach you through their channel of choice. With its intelligent call routing, Interactive Voice Response (IVR), and CRM integration, MiContact Centre enhances customer interactions, boosts agent productivity, and drives customer satisfaction.

  • Omnichannel Communication: Enable your customers to communicate with you through various channels, be it voice, email, web chat, SMS, or social media, ensuring an uninterrupted and cohesive customer journey.
  • Intelligent Call Routing: Leverage MiContact Centre’s smart routing capabilities to ensure that calls are directed to the most appropriate agents based on criteria such as skills, availability, or customer preferences.
  • Interactive Voice Response (IVR): Implement automated systems to interact with callers, gather essential information, and ensure efficient routing of calls.
  • Real-Time Monitoring and Analytics: Gain insights into contact centre performance with real-time monitoring. Use comprehensive reports to analyse trends, evaluate agent performance, and make informed decisions to optimise operations.
  • CRM Integration: Enhance customer interactions with CRM integration, allowing agents to access relevant customer information and provide personalised service.
  • Customisable Agent and Supervisor Desktops: Equip your agents and supervisors with tailored desktop interfaces filled with essential tools and information needed to effectively manage customer interactions.
  • Self-Service Options: Provide customers with self-service options to resolve common queries, ensuring quicker resolutions and freeing up agents to handle more complex issues.
  • Multi-Site Support: Perfect for businesses with multiple contact centre locations, MiContact Centre’s multi-site support guarantees seamless integration and consistent service across all sites.
  • Scalability: With the flexibility to scale according to business needs, MiContact Centre is an ideal solution for both small and large enterprises.

Find out more about Mitel MiContact

MiVoice: a hub for communication, collaboration, and customer engagement

MiVoice Business is a robust, all-encompassing solution that brings communications, collaboration, and customer experience under one umbrella, tailored to meet the dynamic needs of your organisation. Packed with a plethora of features, MiVoice Business stands as a testament to Mitel’s dedication to redefining unified communications. What sets MiVoice Business apart is the choice and flexibility it offers in deployment, catering to the diverse preferences of the contemporary UC customer. Whether you're looking for a traditional capital expenditure model with a perpetual license purchase or an operational expenditure model through subscription payments, MiVoice Business has you covered.

  • Unified Communications: MiVoice integrates voice, video, messaging, and conferencing into a single platform, simplifying communications and collaboration within an organisation.
  • Flexible Deployment Options: Can easily be deployed on-premise, in the cloud, or using a hybrid approach, providing businesses with the flexibility to choose a solution that best fits their needs.
  • Mobility Support: Allows users to stay connected from any location through mobile devices, promoting flexibility and remote work capabilities.
  • Scalability: Designed to scale easily, making it suitable for businesses of all sizes. As your business grows, MiVoice can expand to accommodate increased communication needs.
  • Integration with Business Tools: Can be integrated with various CRM systems and business applications, streamlining workflows and improving efficiency.
  • Contact Centre Features: We can integrate contact centre functionality, enabling businesses to manage customer interactions more effectively.
  • Call Routing and Handling: Advanced call routing options ensure that calls are directed to the right person or team. This includes features like hunt groups, auto-attendant, and interactive voice response (IVR).
  • Voicemail and Unified Messaging: Users can access voicemail messages from different devices. Unified messaging consolidates emails, voicemails, and faxes into a single inbox.
  • Call Recording: This feature allows businesses to record calls for training or compliance purposes.
  • Audio and Video Conferencing: MiVoice includes built-in audio and video conferencing features, allowing teams to collaborate effectively regardless of location.
  • Security and Reliability: MiVoice incorporates security features to protect communications and data, and its reliability ensures high availability and minimal downtime.
  • User-Friendly Interface: A simple and intuitive user interface makes it easy for employees to use the full range of features available in MiVoice.

Learn more about MiVoice
team around table collaborative working

Collaborate, innovate, elevate with MiCollab

Mitel's MiCollab app is a versatile tool that empowers teams to collaborate efficiently and make decisions swiftly by integrating video, IM, presence awareness, desktop and document sharing, and conferencing across devices and meeting rooms. With a single click, MiCollab simplifies both scheduled and spontaneous communications, providing seamless operations whether in the office or remotely. This connectivity fosters tighter teamwork, saves time, and boosts overall efficiency, making MiCollab an essential asset for modern, agile teams.

  • Unified Communications: MiCollab consolidates voice, video, messaging, and conferencing, offering a single platform for all your communication needs.
  • Audio and Video Conferencing: Facilitate virtual meetings with high-quality audio and video, connecting team members across the globe.
  • File Sharing and Collaboration: Share documents and files effortlessly, collaborate in real-time, and keep everything organised and accessible.
  • Real-Time Presence Information: View the availability of your colleagues in real-time, streamlining communications and collaboration.
  • Instant Messaging and Chat: Communicate instantly with team members through chat, reducing email clutter and promoting faster decision-making.
  • Mobile Compatibility: Stay connected and collaborate effectively on the go, with dedicated mobile apps for Android and iOS.
  • Integration with Third-party Apps: Integrate MiCollab with popular productivity tools and business applications, creating a seamless workflow.
  • Task Management: Assign, track, and manage tasks efficiently, ensuring timely project completion.
  • Customisable Interface: Tailor MiCollab’s interface to suit your preferences and optimize your workflow.
  • Security and Compliance: Rely on robust security features to keep your communications and data safe and compliant with regulations.

Talk to an expert about MiCollab

Looking for Mitel solutions? We can help

Get in touch with us to book an advisory call today with a member of the team.

Send a message

If you’d like to talk to us about how we can help your business either leave us a message or use the live chat.

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