Mitel Maintenance & Support

Our fully managed service that looks after your entire Mitel estate end to end - from day-to-day maintenance and onsite engineering to cloud hosting, SIP trunking, systems integration, vulnerability management and proactive optimisation. With 24/7 cover, certified Mitel engineers and ISO-backed service management, we keep your Mitel platforms stable, secure and continually evolving with your business. Whether your environment is on-premises, hybrid or cloud, we act as your long-term communications partner - monitoring, maintaining and modernising your Mitel estate so you get maximum value from your investment.

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Why Choose Britannic For Mitel Maintenance & Support

99%

of faults resolved remotely, minimising downtime.

97%

consistent customer satisfaction.

24/7

365 days a year, helpdesk and field support.

Over 20 Years of Mitel Excellence

For more than two decades, we’ve delivered Mitel solutions across corporate, retail, manufacturing, financial services, legal, education, healthcare, housing associations, the public sector & others, giving us unrivalled depth of experience in complex Mitel environments.

Platinum Partner with Award-Winning Capability

As a long-standing Mitel Platinum Partner - and winner of Mitel’s Innovation Partner of the Year award - we bring the highest levels of technical accreditation and industry credibility to every Mitel deployment and support engagement. 

Advanced Engineering Expertise

Our engineers specialise in CTI middleware, CRM integration, SIP routing, advanced IVR development, cloud hosting, metadata integration, AI, automation and full-scale digital transformation on Mitel platforms - ensuring your estate is secure, stable and optimised.

Market-Leading Integration Skills

We have a proven track record integrating Mitel with Microsoft Teams, Zoom, Google Workspace and major CRMs, enabling organisations to leverage secure, AI-driven workflows, analytics and business automation.

Security, Compliance & Resilience Built In

With ISO-certified processes, vulnerability scanning, fraud prevention and proactive risk management, we keep your Mitel environment protected, compliant and high-performing.

A Strategic, Future-Focused Partner

Beyond maintenance, we help you evolve your Mitel estate with cloud migration, system modernisation, analytics and continuous optimisation, ensuring your communications platform grows with your business.

An Award Winning, Highest-Level, UK Partnership

Learn About Our Mitel Partnership

Mitel Support & Maintenance Capabilities

  • Full Lifecycle Support - Comprehensive support for your entire Mitel estate - covering day-to-day incident resolution, remote diagnostics, onsite engineering and expert escalation paths for complex issues.
  • 24/7/365 Helpdesk & Monitoring - UK-based engineers and NOC teams provide round-the-clock support, proactive alarm monitoring, real-time incident tracking and a remote-fix rate consistently above industry standards.
  • Proactive Health Checks & Optimisation - Quarterly system audits, performance reviews, configuration tuning, backups and patching ensure your Mitel environment remains stable, secure and fully optimised.
  • Security, Vulnerability & Fraud Protection - Regular vulnerability scans, fraud detection measures and security hardening protect your Mitel systems against emerging threats and compliance risks.
  • Hardware & Software Maintenance - Fast repair or replacement of Mitel hardware, critical spares availability and ongoing management of software updates, firmware and licensing.

  • Private Cloud Hosting for Mitel - Secure, SLA-backed private cloud hosting options with 99.999% uptime, full redundancy, compliance controls and hosted system management.
  • Data, CTI & CRM Integration - Expert integration of Mitel with Microsoft Teams, Zoom, Google Workspace, CRMs and business applications, including CTI middleware, metadata integration and custom development.
  • SIP Trunking & Centralised Voice - Cost-efficient SIP trunking services, line consolidation, multi-site voice centralisation and routing optimisation to increase resilience and flexibility.
  • Intelligent Managed Services - Beyond maintenance, Britannic provides analytics-driven insight, service optimisation, advisory services and continuous improvement programmes that evolve your Mitel strategy.
  • Dedicated Account Management & Governance - A named account director, quarterly service reviews, KPI reporting and access to the CZONE portal ensure transparency, alignment and informed decision-making.

Discuss Your Needs With A Member Of Our Team

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Security, Certificates and Accreditation

Our services are backed by rigorous standards, ensuring your Mitel environment is secure, resilient, and compliant:

  • ISO 9001: Quality management.
  • ISO 27001: Information security.
  • ISO 20000: IT service management.
  • ISO 22301: Business continuity.
  • Cyber Essentials Plus: Cyber security assurance.
  • SLA-backed private cloud hosting.

Mitel Support Packages

Feature / Coverage
Platinum
Gold
Silver
Bronze
Help Desk Cover 24/7 24/7 24/7 24/7
Coverage Period 24/7/365 8am–8pm, 7 days/week, 365 days/year 8am–8pm, Mon–Fri 9am–5:30pm, Mon–Fri
Remote Diagnostics & Technical Support  Included  Included  Included  Included
Onsite Engineering  Provided (When required)  Provided (When required)  Provided (When required)  Provided (When required)
Incident Management  Included  Included  Included  Included
Vendor Management & Software Updates  Included  Included  Included  Included
Real-Time Ticket Tracking  Included  Included  Included  Included



Talk To Us About Our Packages

Mitel Maintenance and Support FAQ
Talk To Us About Mitel Maintenance

Businesses choose Britannic for Mitel Maintenance because we make keeping your communications up and running easy. Our friendly experts know Mitel inside out, respond quickly when you need help, and work proactively to keep everything running smoothly. With Britannic, you get reliable support and a partner who genuinely cares about keeping your team connected.

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