Does NetX Network Announcements support text-to-speech?

Yes. Announcements can be generated using text-to-speech engine or uploaded as pre-recorded MP3 audio files to Britannic Studio.

Do I Need to Change My Existing Telephony Setup?

No. NetX Network Announcements requires no changes to local hardware, software or telephony configurations. It operates entirely at the network level.

How Is NetX Network Announcements Priced?

The service is priced per number per month with volume discounts. A one-off onboarding fee covers setup, permissions and training.

What Other Names Are Used for This Type of Solution?

Network announcements may also be referred to as call announcement services, carrier announcements, network-level call messaging, pre-call announcements or telephony announcement services.

Is This Solution Suitable for Small Businesses or Large Enterprises?

NetX Network Announcements scales easily from small deployments to large, multi-number estates. The per-number pricing model makes it suitable for organisations of all sizes.

Is NetX Network Announcements Suitable for Contact Centres?

Yes. It is commonly used alongside contact centres to manage queues, inform callers during peak demand and reduce unnecessary calls before they reach agents.

What Number Types Are Supported?

NetX Network Announcements supports both geographic and non-geographic numbers. A single platform can be used across an entire number estate.

Does Netx Network Announcements Support Multiple Languages?

Yes. Multi-language announcements are supported, making it suitable for organisations with diverse or international customer bases.

Can Different Messages Be Played for Different Numbers or Situations?

Yes. NetX supports multiple announcements across different numbers, services and call conditions. This allows targeted messaging based on why or when a customer is calling.

What Are Network Announcements in Telephony?

Network announcements are automated audio messages played to callers at the carrier network level, before a call reaches a phone system or contact centre. They are used to inform callers about wait times, outages, opening hours, compliance notices or promotions.

Can Announcements Be Updated Without Technical Support?

Yes. Administrators can manage announcements through a self-service portal. Messages can be created, edited or removed without relying on IT or engineering teams.

What Types of Messages Can Be Played to Callers?

Messages can include wait-time updates, busy notifications, out-of-hours messages, outage notifications, compliance statements, marketing promotions, branded audio or music on hold.

Does NetX Network Announcements work with Microsoft Teams and Zoom Phone?

Yes. NetX Network Announcements is platform-agnostic and works independently of Microsoft Teams, Zoom Phone, PBX and other telephony platforms. No changes are required to existing systems.

What Problems Do Network Announcements Solve?

They reduce caller frustration, prevent silence during long waits or outages, and lower avoidable inbound demand. They also ensure consistent messaging during peak demand or incidents.

How Is NetX Network Announcements Different from On-hold Messages or IVR Announcements?

Unlike IVR or on-hold messaging, NetX operates before the call reaches any local system. This means messages still play even if contact centre platforms, Teams, Zoom or PBX systems are unavailable.

What is NetX Network Announcements?

NetX Network Announcements is a network-level call messaging solution that plays announcements to callers before calls reach PBX, cloud telephony or contact centre platforms. It ensures callers always hear clear, controlled messaging rather than silence or busy tones.

Britannic | NetX Network Announcements

Six Key Challenges Businesses Face Today

Keeping Customers Informed During Service Disruption

When outages, incidents or unexpected changes occur, businesses struggle to communicate timely, consistent updates to every caller. This often leads to repeated enquiries, frustration and increased pressure on contact centre teams.

High Inbound Call Volumes Driven By Avoidable Enquiries

Customers frequently call to ask the same questions about availability, delays or changes to service. Without proactive announcements, these calls consume agent time that could be better spent on complex interactions.

Inconsistent Messaging Across Channels And Teams

Relying on agents to verbally relay updates can result in mixed messages being delivered to customers. This inconsistency damages trust and increases the risk of complaints or escalation.

Slow Response To Change

Many organisations lack a fast, central way to update call messaging when circumstances change. Updates often require technical intervention, creating delays when speed matters most.

Operational Strain During Peak Or Unexpected Demand

Sudden spikes in call volumes can overwhelm contact centres. Without network-level announcements, callers remain in queues longer, increasing abandonment rates and customer dissatisfaction.

Limited Control And Governance Over Call Communications

Businesses need confidence that messages are accurate, approved and delivered correctly. Manual processes make it difficult to manage permissions, updates and accountability at scale.

The Impact Of Doing Nothing

Every unanswered call or silent queue damages the customer experience:

Frustrated callers lose trust and are more likely to turn to competitors.
Missed or abandoned calls translate directly into lost revenue and opportunities.
Inconsistent or outdated messages create an unprofessional and disjointed impression.
Uninformed callers place repeat calls, increasing pressure on already stretched teams.
Missed opportunities to inform or reassure result in avoidable complaints and escalation.

You cannot afford to leave callers in silence when clear, timely communication is expected.

Features Of NetX Network Announcements

Plays Messages Before Calls Reach Your Systems

NetX Network Announcements operate at the carrier network level, before calls reach on-site telephone systems, unified communication solutions (UCaaS), contact centre platforms (CCaaS), or cloud telephony. This guarantees messages always play, even when systems are down, overloaded or unreachable.

Eliminates Silence, Busy Tones And Dead Air

Callers always hear a clear, intentional message. This immediately reduces frustration and sets the tone before the call is answered or queued.

Works Across Every Telephony Platform You Use

The service is completely platform-agnostic and works across cloud, on-prem and hybrid environments. No changes are required to existing telephony, UC or contact centre platforms.

Instant, Self-Service Control Over Messaging

Business users can create, edit and deploy announcements through the NetX portal without IT involvement. This means updates can be made in minutes, not days, when situations change.

Create Messages Fast With Text-to-Speech Or Audio Upload

Upload professional MP3 recordings or generate announcements using built-in text-to-speech engines. Messages can also be created via Britannic Studio, giving organisations a fast, flexible way to produce high-quality audio without compromising consistency or control.

Trigger Messages Based On Real Call Conditions

Announcements automatically play during long wait times, busy periods, out-of-hours routing, disaster recovery events or planned campaigns. Messages become part of the call flow, not a bolt-on interruption.

Use Different Messages For Different Numbers And Scenarios

Apply specific announcements to individual numbers, services or call scenarios. This ensures callers always receive relevant information, not generic updates.

Supports Geographic, Non-Geographic And Multi-Language Calls

NetX works across all number types and supports multi-language announcements. This makes it suitable for national services, public sector organisations and multi-region estates.

Delivers Communication Even During Outages And Incidents

Because announcements live in the network, they continue to play during outages, migrations or contact centre failures. Customers stay informed when it matters most.

Enterprise-Grade Reliability And Security Built In

All announcements are securely stored in a reputable location, version-controlled and operationally tested. This ensures messages play reliably, consistently and exactly as intended.

Real-Life Examples Of NetX Network Announcements (Use Cases)

Situation	How NetX Network Announcement Is Used	Example Message
No Answer / Long Waits	Callers hear a clear update when queues build up, reducing frustration and repeat calls.	“All our agents are currently busy. Please hold, or email support@company.com and we will respond promptly.”
Busy Lines / Heavy Demand	Prevents engaged tones by informing callers immediately during peak demand.	“All lines are currently engaged. Please try again later or visit xyz.com for support.”
Office Closed / Holidays	Ensures out-of-hours callers receive accurate opening times without reaching voicemail.	“Our offices are closed. We reopen at 9 AM on Monday.”
Marketing / Promotions	Uses waiting time to promote products or services without agent involvement.	“Discover our latest products at xyz.com.”
System / Network Failure	Proactively informs callers during outages before calls reach unavailable systems.	“We are experiencing technical difficulties. Please try again later or contact us via email.”
Music On Hold / Branding	Replaces silence with branded music or audio to maintain a professional experience.	Branded music or company audio messaging.
Compliance Messaging	Ensures mandatory announcements are always played consistently.	“Calls will be recorded for security and training purposes.”
Multi-Language Messaging	Delivers announcements in multiple languages using AWS Polly text-to-speech.	English, Spanish, French and more.
Hybrid Environment Messaging	Provides consistent announcements across Teams, Zoom, PBX, cloud and on-prem systems.	One announcement platform across all voice platforms.
Geographic / Non-Geographic Coverage	Manages announcements centrally across all number types.	Single solution for local, national and non-geographic numbers.

NetX Network Announcements Pricing Structure

NetX Network Announcements is priced on a simple per-number subscription model, making it easy to start small and scale as your number estate grows. A minimum £100 onboarding fee applies, covering setup, permissions and training, with additional support available if required.

Numbers	Price per Number / Month
1-10	£0.99
11-50	£0.94
51-100	£0.89
101-200	£0.84
201-500	£0.79
501-999	£0.74
1,000+	£0.69

Get Started with NetX Network Announcements Today!

NetX Network Announcements FAQs

Yes. Announcements can be generated using text-to-speech engine or uploaded as pre-recorded MP3 audio files to Britannic Studio.
No. NetX Network Announcements requires no changes to local hardware, software or telephony configurations. It operates entirely at the network level.
The service is priced per number per month with volume discounts. A one-off onboarding fee covers setup, permissions and training.
Network announcements may also be referred to as call announcement services, carrier announcements, network-level call messaging, pre-call announcements or telephony announcement services.
NetX Network Announcements scales easily from small deployments to large, multi-number estates. The per-number pricing model makes it suitable for organisations of all sizes.
Yes. It is commonly used alongside contact centres to manage queues, inform callers during peak demand and reduce unnecessary calls before they reach agents.
NetX Network Announcements supports both geographic and non-geographic numbers. A single platform can be used across an entire number estate.
Yes. Multi-language announcements are supported, making it suitable for organisations with diverse or international customer bases.
Yes. NetX supports multiple announcements across different numbers, services and call conditions. This allows targeted messaging based on why or when a customer is calling.
Network announcements are automated audio messages played to callers at the carrier network level, before a call reaches a phone system or contact centre. They are used to inform callers about wait times, outages, opening hours, compliance notices or promotions.
Yes. Administrators can manage announcements through a self-service portal. Messages can be created, edited or removed without relying on IT or engineering teams.
Messages can include wait-time updates, busy notifications, out-of-hours messages, outage notifications, compliance statements, marketing promotions, branded audio or music on hold.
Yes. Because announcements are delivered at the network level, they continue to play even during outages, migrations or contact centre failures. This makes it suitable for business continuity and disaster recovery scenarios.
Yes. NetX Network Announcements is platform-agnostic and works independently of Microsoft Teams, Zoom Phone, PBX and other telephony platforms. No changes are required to existing systems.
They reduce caller frustration, prevent silence during long waits or outages, and lower avoidable inbound demand. They also ensure consistent messaging during peak demand or incidents.
Unlike IVR or on-hold messaging, NetX operates before the call reaches any local system. This means messages still play even if contact centre platforms, Teams, Zoom or PBX systems are unavailable.
NetX Network Announcements is a network-level call messaging solution that plays announcements to callers before calls reach PBX, cloud telephony or contact centre platforms. It ensures callers always hear clear, controlled messaging rather than silence or busy tones.

Talk To Us About NetX Network Announcement

Get in touch with Britannic to learn how our NetX Network Announcements solution can help you manage and enhance your call experience with automated voice messaging at the network level before calls reach your systems, improving communication efficiency and customer satisfaction.