Five9 Auto Dialler Solutions

Five9 Auto Dialler solutions are cloud-based outbound calling tools designed to automate the dialling process and manage how agents connect with customers and prospects. They intelligently control call pacing, detect call outcomes, apply compliance rules and route live connections to available agents, allowing outbound teams to operate more efficiently and consistently across different campaign types.

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Why Choose Britannic For Five9 Auto Dialler Solutions

Choosing Britannic for Five9 Auto Dialler solutions means benefiting from a close partnership that combines Five9’s outbound innovation with Britannic’s deep contact centre expertise. We work directly with Five9 to design, configure and govern auto dialler strategies that align with your outbound objectives, agent capacity and compliance requirements. Beyond initial setup, Britannic provides ongoing optimisation and performance insight, ensuring dialling modes, pacing and controls continue to deliver strong connection rates and agent productivity as your outbound operations grow.

Learn More About Britannic's Partnership with Five9

Types Of Five9 Auto Dialler Solutions

Predictive Dialler

The predictive dialler uses advanced algorithms to anticipate agent availability and place calls ahead of time. It is designed to maximise talk time by ensuring agents are connected to live customers as soon as they become available, making it best suited to high-volume outbound teams with larger agent pools.

Power Dialler

The power dialler places a configurable number of calls per agent and automatically adjusts to stay within acceptable abandon rates. It is commonly used by small teams handling large call lists where agents need steady call flow without predictive complexity.

Progressive Dialler

The progressive dialler automatically places one call per available agent and adjusts pacing based on real-time answer rates and agent availability. It provides a controlled balance between efficiency and compliance, making it ideal for smaller teams or environments where call abandonment must be tightly managed.

Preview Dialler

The preview dialler presents the contact record and customer history to the agent before the call is placed. This allows agents time to review context and personalise the conversation, making it well suited to high-value, relationship-driven or complex outbound interactions.

TCPA / Manual Touch Dialler

The TCPA-compliant dialler disables automated dialling and requires agents to manually initiate each call. This mode is designed for strict regulatory environments and provides full control and auditability for compliance-sensitive outbound activity.

Read Dialler Solution Brief

Certified Caller (STIR/SHAKEN)

Certified Caller validates outbound calls using STIR/SHAKEN standards to verify caller identity. This improves call trust, reduces call blocking and increases answer rates by helping carriers and customers recognise legitimate outbound calls.

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Business Benefits of Five9 Auto Dialler Solutions

  • Increases agent productivity by reducing idle time between calls. Agents spend more time talking to customers and less time waiting or manually dialling.
  • Improves connection and answer rates through intelligent dialling, answering machine detection and caller verification technologies. This helps outbound teams reach more customers with the same resources.
  • Aligns outbound call pacing with real-time agent availability. This ensures calling activity scales efficiently without overwhelming agents or customers.
  • Reduces human error associated with manual dialling and list handling. Campaigns run more consistently and reliably across teams.
  • Supports different outbound strategies from high-volume sales to personalised, high-value outreach. Dialling modes can be matched precisely to campaign goals and team size.
  • Helps maintain regulatory compliance through built-in controls, TCPA-safe modes and real-time do-not-call management. This reduces legal risk while enabling proactive engagement.
  • Enables faster campaign execution and list penetration. Businesses can reach more contacts in less time without sacrificing control.
  • Improves overall outbound performance visibility through reporting and analytics. Leaders gain clearer insight into productivity, connection rates and campaign effectiveness.
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Reach out to Britannic to learn how our partnership with Five9 and its Auto Dialler solutions can help your contact centre boost agent productivity, increase call efficiency, and improve campaign results.

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