UCaaS (Unified Communications as a Service) is a cloud-based platform that brings together business communications. Such as voice, video, chat, and messaging into a single, unified solution delivered over the internet. It removes the need for on-premises systems while improving flexibility and scalability.

How Does UCaaS Benefit My Business?

UCaaS reduces IT complexity and costs, supports hybrid work, and improves collaboration by giving employees access to consistent communication tools wherever they are. It also enables businesses to scale quickly and integrate with other digital systems like CRMs and productivity apps.

Yes. Leading UCaaS providers, including 8x8, use encryption, multi-factor authentication, and compliance frameworks such as GDPR, HIPAA, and PCI-DSS to protect your data and communications.

What’s the Difference Between Ucaas and Traditional Phone Systems?

Traditional phone systems rely on on-premises hardware and physical lines, while UCaaS operates entirely in the cloud. This means easier updates, lower maintenance, remote accessibility and continuous innovation.

Can UCaaS Integrate with My Existing Tools?

Absolutely. Modern UCaaS platforms integrate with CRMs (like Salesforce and HubSpot), productivity suites (like Microsoft 365 and Google Workspace), and even collaboration platforms like Microsoft Teams for a seamless workflow.

Is UCaaS Suitable for Remote or Hybrid Teams?

Yes. UCaaS is purpose-built for hybrid work, giving teams access to the same voice, video, and messaging tools across devices, wherever they are.

8x8 Work is a cloud-based UCaaS platform that unifies voice, video, messaging, and collaboration in one secure app, accessible on desktop, mobile and web.

Do I Need Separate Licences for Mobile and Desktop?

No. One 8x8 Work licence gives users full access across desktop, mobile and web. Your experience stays consistent and synced across every device.

What’s Included in an 8x8 Work Licence?

Licences include calling, video meetings, team messaging, integrations and analytics. With tiers (X2–X8) offering different levels of capability depending on your role and requirements.

Can I Integrate 8x8 Work With Microsoft Teams?

Yes. 8x8 Work integrates natively with Microsoft Teams, allowing users to make and receive PSTN calls directly within Teams while benefiting from 8x8’s global network and analytics.

Absolutely. 8x8 Work meets global compliance standards such as GDPR, HIPAA and PCI-DSS. All calls, messages and meetings are encrypted and hosted in secure data centres.

Does 8x8 Work Support Global Teams?

Yes. 8x8 provides global PSTN coverage in over 55 countries, ensuring consistent, high-quality communication for distributed teams and international customers.

How Does Britannic Support My 8x8 Work Deployment?

As an accredited 8x8 Summit Partner, Britannic delivers, configures and supports 8x8 Work end-to-end. Offering expert deployment, customisation, training and ongoing optimisation.

Can I Scale My 8x8 Work Deployment As My Business Grows?

Yes. The flexible X Series licensing model allows you to easily add users or upgrade capabilities as your organisation expands, keeping your communications environment cost-effective and future-ready.

Britannic | 8x8 Work – UCaaS Platform

Why Choose 8x8 Work Through Britannic

Choosing 8x8 Work through Britannic means partnering with an accredited 8x8 Summit Partner that delivers everything in-house - from consultation and deployment to ongoing management and support. Our certified engineers and communications experts ensure your UCaaS platform is secure, seamless and tailored to your organisation. Beyond deployment, we add value through advanced analytics, bespoke branding, multilingual translation and continuous optimisation - empowering your teams to communicate smarter and perform at their best.

Learn About Our 8x8 Partnership

Capabilities of 8x8 Work

8x8 Work unifies enterprise-grade communication tools into one platform. Here’s what it includes:

Call

Make and receive clear, reliable business calls from any device. With intelligent call routing, voicemail, auto attendants and advanced call management, your teams stay connected to colleagues and customers - wherever they are.

Meet

Host secure, high-definition video meetings with screen sharing, recording and integrated chat. 8x8 Meet is designed for hybrid teams, allowing collaboration across any browser or device without downloads or friction.

Message

Bring conversations together in one place with team chat, file sharing, and integrated messaging. Keep projects moving with persistent chat rooms and instant access to voice or video when decisions need to happen fast.

High-Volume Messaging

Launch one-to-many SMS or MMS messages for promotions, alerts or updates. Empower marketing, HR or customer teams to deliver consistent, branded communications at scale.

Receptionist Console

Manage high call volumes with ease. The intuitive console lets reception and front-office staff see call presence, transfer efficiently and deliver a professional first impression - even across multiple sites.

Analytics

Gain visibility into performance with real-time dashboards and historical reports. Track call quality, usage patterns and service levels to optimise resources and enhance decision-making.

Global Coverage

Connect teams and customers worldwide with 8x8’s carrier-grade global network, providing PSTN replacement in 55+ countries. Enable international growth without managing multiple telecom providers.

Integrations

Seamlessly embed communications into your everyday tools - from Microsoft Teams and Google Workspace to CRM and contact centre platforms - keeping workflows unified and efficient.

AI

Unlock productivity with AI-powered meeting summaries, sentiment insights and intelligent assistance. Automate repetitive tasks and free your teams to focus on the conversations that matter.

Business Benefits of 8x8 Work

Simplifies your communications stack - Replace multiple disconnected tools with one unified platform for voice, video and messaging.
Improves employee productivity - Empower teams to collaborate in real time from any device or location, with built-in chat and meetings.
Enhances customer experience - Maintain clear, reliable voice and video interactions that strengthen relationships and build trust.
Reduces IT complexity and cost - A fully managed, cloud-based solution that removes on-premises maintenance and costly upgrades.

Delivers actionable insights - Use built-in analytics and AI to monitor performance, optimise resources, and make smarter business decisions.
Enables secure, compliant communication - Built to meet global standards such as GDPR, HIPAA, and PCI-DSS, ensuring enterprise-grade protection.
Scales effortlessly with your business - Easily add users, sites, or geographies as your organisation grows - all managed from a single portal.
Supported end-to-end by Britannic - From deployment and integration to ongoing support and optimisation, our experts keep your UCaaS running at peak performance.

8x8 X Series Licenses To Suit Your Needs

Every 8x8 Work user is assigned a licence defining their calling, collaboration, and analytics capabilities. With one licence, users can access 8x8 Work across desktop, mobile, and web — staying connected anywhere, on any device. The flexible X Series plans scale with your business, giving each employee the right tools for their role while keeping communications simple and cost-effective.

Explore 8x8 Work Licences

8x8 Work FAQ’s

UCaaS (Unified Communications as a Service) is a cloud-based platform that brings together business communications. Such as voice, video, chat, and messaging into a single, unified solution delivered over the internet. It removes the need for on-premises systems while improving flexibility and scalability.
UCaaS reduces IT complexity and costs, supports hybrid work, and improves collaboration by giving employees access to consistent communication tools wherever they are. It also enables businesses to scale quickly and integrate with other digital systems like CRMs and productivity apps.
Yes. Leading UCaaS providers, including 8x8, use encryption, multi-factor authentication, and compliance frameworks such as GDPR, HIPAA, and PCI-DSS to protect your data and communications.
Traditional phone systems rely on on-premises hardware and physical lines, while UCaaS operates entirely in the cloud. This means easier updates, lower maintenance, remote accessibility and continuous innovation.
Absolutely. Modern UCaaS platforms integrate with CRMs (like Salesforce and HubSpot), productivity suites (like Microsoft 365 and Google Workspace), and even collaboration platforms like Microsoft Teams for a seamless workflow.
Yes. UCaaS is purpose-built for hybrid work, giving teams access to the same voice, video, and messaging tools across devices, wherever they are.
8x8 Work is a cloud-based UCaaS platform that unifies voice, video, messaging, and collaboration in one secure app, accessible on desktop, mobile and web.
No. One 8x8 Work licence gives users full access across desktop, mobile and web. Your experience stays consistent and synced across every device.
Licences include calling, video meetings, team messaging, integrations and analytics. With tiers (X2–X8) offering different levels of capability depending on your role and requirements.
Yes. 8x8 Work integrates natively with Microsoft Teams, allowing users to make and receive PSTN calls directly within Teams while benefiting from 8x8’s global network and analytics.
Absolutely. 8x8 Work meets global compliance standards such as GDPR, HIPAA and PCI-DSS. All calls, messages and meetings are encrypted and hosted in secure data centres.
Yes. 8x8 provides global PSTN coverage in over 55 countries, ensuring consistent, high-quality communication for distributed teams and international customers.
As an accredited 8x8 Summit Partner, Britannic delivers, configures and supports 8x8 Work end-to-end. Offering expert deployment, customisation, training and ongoing optimisation.
Yes. The flexible X Series licensing model allows you to easily add users or upgrade capabilities as your organisation expands, keeping your communications environment cost-effective and future-ready.

Talk To Us About 8x8 Work

Whether you have questions about 8x8 Work, would like a Demo or even an informal chat. Fill in the form and one of our friendly, in-house specialists will reply to you shortly.