Professional IVR and On-Hold Messaging for Every Business

Britannic Studio

Britannic Studio IVR (Interactive Voice Response) is an AI-enhanced IVR on-hold and in-queue messaging service that helps you make the most of your phone system. It does far more than create great recordings — it turns every call into a marketing moment. Choose music that fits your brand, generate messages about special offers or useful updates and deliver engaging caller experiences in minutes — all through a secure online portal that keeps every greeting, menu and message consistent and on brand.

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Every call is a moment of truth for your brand — and with around 20% of call time spent on hold, those moments shape how customers feel about you. Britannic Studio IVR transforms that wait into a branded experience that informs, reassures, and builds connection.

A well-designed IVR makes it easy for callers to reach the right team, stay engaged and feel valued. Businesses using advanced IVR systems see up to five-times higher customer satisfaction — proving that a great caller experience doesn’t just sound better, it performs better.

Features of Britannic Studio IVR

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AI Voices, Music & Message Library

Instantly create messages in hundreds of AI voices — with different accents, ages, and tones to match your brand. Access 10,000+ scripts and licence-free music playlists, updated regularly to keep your caller experience fresh and engaging.

Streaming or Download Options

Stream music and messages directly to your telephony platform or download fully mixed WAV files for manual upload. Streaming updates go live instantly, ensuring callers always hear the latest content.

Smart Message Scheduling

Schedule messages by date or campaign — ideal for seasonal promotions, service updates or holiday notices. Once set, changes happen automatically, keeping your communications fresh without manual input.

Multilingual Capabilities

Deliver seamless, localised experiences across 50+ languages and dialects. Translation and vocal localisation ensure your messages sound natural wherever your customers call from.

Personalised In-Queue & On-Hold Messages

Turn waiting time into engagement time with personalised queue and on-hold marketing. Mix service updates, offers and brand messages with music to keep callers informed and entertained.

Fully Managed, Secure Portal

Control everything through an intuitive, self-service portal. Update messages, switch playlists, or add new campaigns in real time — with no engineering or maintenance required.

Voice Guarantee

If your chosen professional artist becomes unavailable, all messages are re-recorded free of charge with a new voice of your choice — ensuring consistent, high-quality audio for every caller.

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Unlock The Business Benefits Britannic Studio IVR 

  • Make a Strong First Impression – Every call sounds professional, polished and on-brand.
  • Turn Wait Time Into Marketing Time – Promote offers or share updates while customers are on hold.
  • Reduce Call Volumes – Smart IVR routing frees up agents and shortens queues.
  • Stay in Control – Update messages and music instantly through a secure self-service portal.
  • Build Brand Consistency – Keep your tone, messaging, and music aligned across every department.
  • Improve Customer Satisfaction – Faster answers and smoother journeys boost caller confidence.
  • Scale With Ease – Add messages, campaigns and languages as your business grows.

Britannic Studio IVR Comparison Packages

Feature/Category

Basic

Standard

Premium

Premium TF (Bespoke)

Premium+

Pro
Description Unlimited AI Voice Messages – great for smaller customers Simple OnHold audio & rapid recordings for SMEs Ideal for active OnHold/Queue users Ideal for tailored OnHold/Queue users needing unlimited compilations All-inclusive package for larger enterprises Bespoke recordings & frequently updated OnHold/Queue content
Category AI Plan AI Plan AI Plan AI Plan AI Plan Download Plan
Charging Type Monthly Fee Monthly Fee Monthly Fee Monthly Fee Monthly Fee Monthly Fee
Queue Limit 1 2 5 5 Unlimited 0
Compilation Limit 1 2 5 Unlimited Unlimited Unlimited
Free Download Limit Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Free Download Resets (Months) 0 12 12 12 12 0
Recordings SLA (Days) 3 2 2 2 5 5
Minimum Contract Term (Months) 12 12 12 12 12 12
Real Voice Credits 4 12 72 72 Unlimited 0
Real Voice Credits Reset (Months) 12 12 12 12 12 0
AI Message Limit Unlimited Unlimited Unlimited Unlimited Unlimited Unlimite
AI On-Hold Message Limit 4 20 Unlimited Unlimited Unlimited Unlimited
Streaming
Downloads
Additional Downloads
Marketing Message Library
Free Sector Messages
Music Playlist Library
Private Uploads
Christmas Music
Include AI Voices
Include Real Voices
Create Own Playlist
AI Setup
Voice Guarantee

Discover Britannic IVR Studio With One of Our In-House Specialists.

Book a Meeting to Discuss Britannic IVR Studio's Packages
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Find Out More About Britannic IVR Studio

For a friendly, impartial, no-strings chat or if you'd like a technical demo, feel free to fill out the form and one of our in-house specialists will be in touch shortly.

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