Seamless Journeys For Your Teams And Your Customers
With INBOX Enterprise, you design the journeys and let automation run them for you. Nearly 79% of businesses already use automation to cut costs, increase efficiency and deliver faster customer experiences.
For your teams, this means no more manual processes, disconnected systems or repetitive admin. Instead, they get a single view of every interaction and the tools to focus on high-value work.
For your customers, it means consistent communication, faster answers and experiences that build trust and long-term loyalty.
Speak To A Specialist About INBOX EnterpriseCapture
Every email, SMS, WhatsApp or social message is ingested into INBOX Enterprise. Each interaction is instantly linked to the right customer record, order or case.
Interpret
Rules, tags and business logic categorise the request - billing, orders, complaints, scheduling - with no manual effort. This ensures the right workflows are triggered from the start.
Trigger
The request enters INBOX Enterprise automation flows, where drag-and-drop automation executes the next action automatically. That could mean sending an update, raising a refund or assigning a case to the right team.
Integrate
The platform connects seamlessly to CRM, ERP, ticketing and contact centre systems. Records are updated in real time to keep front and back office in sync.
Present Data
Agents and customers see live information at the point of need, such as order status or entitlement. This reduces delays, errors and unnecessary handoffs.
Resolve & Report
Once the task is complete, the workflow confirms resolution and updates systems automatically. Results feed straight into dashboards for visibility of SLAs, performance and bottlenecks.
Key Features of INBOX Enterprise
Design Journeys with Ease
Create, test and refine customer journeys in hours with a visual, drag-and-drop builder. No heavy IT projects - just fast, flexible control over how interactions flow through your business.
True Omnichannel Orchestration
Capture conversations from email, SMS, WhatsApp and social media and link them into a single workflow. Customers get a consistent experience regardless of how they reach you.
Intelligent Workflow Automation
Automate routine tasks like acknowledgements, updates and routing. This ensures the right workflows trigger automatically, reducing manual work and cutting response times.
Connected Systems, Connected Journeys
Seamlessly integrate with your CRM, ERP, ticketing and contact centre systems. Data flows across front and back office, ensuring every workflow is based on accurate, up-to-date information.
Data When It Matters
Surface live customer and order data directly to agents or customers at the point of need. This empowers faster decisions, fewer hand-offs and more first-contact resolutions.
Insights That Drive Improvement
Use built-in dashboards and analytics to monitor volumes, SLAs and performance across workflows. Spot bottlenecks, optimise workflows and continually improve the customer experience.
Business Benefits of INBOX Enterprise - Turning Journeys into Results
Lower Cost to Serve
Automation handles routine tasks, so agents spend less time on admin and more time on complex enquiries. This reduces the cost of each interaction and increases overall efficiency.
Faster Resolution Times
With interactions routed automatically and live data presented at the point of need, customers get answers in a single interaction. This shortens resolution times and improves SLA performance.
Agility to Adapt
Business rules and drag-and-drop flows mean you can change processes quickly. Whether it’s a new regulation, product launch or service update, your workflows adapt in hours, not months.
Better Visibility and Control
Built-in reporting and dashboards give managers a clear view of demand, workflow performance and bottlenecks. This visibility enables smarter decisions and better resource planning.
Happier Customers, Stronger Loyalty
Seamless, consistent experiences across channels build trust and satisfaction. Faster answers and fewer hand-offs lead to higher CSAT, stronger reviews and better retention.
Talk to Us About INBOX Enterprise
For a no-obligation, friendly chat about our INBOX Enterprise solution and how it can benefit your company and customers, simply fill in the form and one of our in-house experts will get back to you.
