Direct Routing For Microsoft Teams, Zoom and Google DialogFlow

NetX Direct Routing gives you the freedom to connect Microsoft Teams, Zoom and Google Dialogflow directly to the PSTN through our carrier-grade SIP platform. Instead of being locked into one vendor’s telephony plan, you gain flexibility, resilience and cost efficiency — all while using the tools your people already know.

With Britannic’s NetX Direct Routing, calls flow seamlessly through our trusted NetX SIP trunks, backed by 99.999% uptime SLAs and over 40 years of voice expertise. The result? A secure, enterprise-grade calling solution that keeps your workforce productive on any device, from any location, with complete visibility and control through the NetX portal.

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Microsoft Teams

MS Teams Direct Routing

Extend Microsoft Teams into a full enterprise phone system with Britannic’s NetX Direct Routing. Our carrier-grade SIP platform unlocks advanced analytics, role-based dashboards, MoS call quality monitoring and scheduled reporting — all through the NetX portal.

NetX Direct Routing For MS Teams

Zoom

Zoom Direct Routing

Make and receive calls natively within Zoom using our NetX Direct Routing solution. Whether on desktop, tablet or mobile, you can place calls and join meetings with audio via the PSTN, ensuring seamless, reliable communication wherever work happens.

NetX Direct Routing For Zoom

Google Dialogflow

Direct Routing for Google

Use Google Dialogflow as your hub for inbound and outbound calling with NetX Direct Routing. Gain the flexibility of a traditional phone system with the intelligence of AI-driven workflows — putting you in complete control of your communications.

NetX Direct Routing For Google

Core Features & Benefits Of NetX Direct Routing

Actionable Insights
Go beyond call logs. With NetX Direct Routing you can analyse call quality, track sentiment and uncover usage patterns that inform smarter CX and business decisions.

Scalable and Flexible
Grow on your terms. Whether adding users, sites or new platforms, NetX adapts without vendor lock-in — enabling external calls in Teams, Zoom or Google from any location.

Reliability That Builds Trust
Deliver seamless experiences for customers and staff. With 99.999% uptime SLAs, every call gets through, supporting faster responses and confident collaboration.

Seamless Integration
Protect past investments while unlocking new capabilities. NetX Direct Routing connects existing phone systems and contact centres into one secure, unified environment.

Discuss More With One Of Our Direct Routing Specialists

Unify Your Communications

Britannic connects voice, telephony, contact centres, UC platforms and cloud services into one seamless solution. With NetX Direct Routing, disparate systems work together, giving you simplicity, flexibility and control.

NetX: Enterprise-Grade SIP

Our next-generation NetX SIP platform powers Direct Routing with built-in resilience, responsiveness and security. Make and receive calls on any device, backed by 99.999% uptime SLAs and over 40 years of voice expertise.

Partnership That Delivers

From strategy to adoption, our dedicated teams support you with planning, workshops, pilots and training. We work alongside your business and IT leaders to ensure every project lands smoothly and delivers lasting value.

Specialist Expertise on Tap

With accredited engineers, PRINCE2 project managers and IT development specialists, Britannic extends your in-house team. We bring proven expertise and collaborative support, so your organisation stays empowered and in control.

Comprehensive Guide to Direct Routing: Understanding the Essentials

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Microsoft Teams Direct Routing Testimonial

Chris Hartley, Infrastructure Manager

Peabody

Britannic, our esteemed supplier, has truly exemplified brilliance in their approach to enhancing unified communications. By seamlessly integrating Microsoft Teams Direct Routing with our Mitel PBX system, they have orchestrated a symphony of connectivity. This innovative partnership has not only streamlined communication across Peabody’s organization but has also ushered in a new era of flexibility and efficiency, enabling us to harness the full potential of modern collaboration tools while reaping the benefits of enhanced productivity and unified teamwork.

Netx Britannic's SIP Trunking Platform

NetX; the incredible SIP Trunking Platform

NetX is our own SIP Trunking Platform. Created from the ground up, with the vision to empower our customers with self-serve. NetX enables you to have full visibility and control over your inbound and outbound voice communication. With powerful analytics, fully customisable dashboards and widgets, report scheduling, flexible call routing to support Business Continuity Planning and feature management. NetX will provide your business with more flexibility and transparency into your call services. 

View our NetX SIP Platform features and specifications
Dynamic call routing

Trailfinders: Dynamic Call Routing

A rapid redesign of Dynamic Call Routing helped Trailfinders manage a 400% increase in COVID-19 call volumes. Prioritising and routing of incoming calls significantly reduced wait times and increased satisfaction.

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Harness the true power of voice communications

Speak to one of our experts about harnessing the power of a truly adaptable and transparent SIP Trunking Platform. For all your direct routing needs and so much more.

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