The Power of Zoom Phone
users trust Zoom Phone
SLA an extra level of confidence in your phone with enterprise-grade uptime.
running as a Leader in the Magic Quadrant™ for UCaaS.
Why Choose Zoom Phone Through Britannic
Britannic is the first UK partner to achieve all three Zoom Up Partner Program competencies, demonstrating our deep expertise in Zoom Phone and customer experience solutions. We go beyond simple reselling - helping organisations migrate from legacy telephony, integrate Zoom Phone with CRMs, contact centres and Microsoft Teams, and deploy secure, resilient architectures. With proactive support and a customer-first approach, we ensure you get maximum value from your Zoom Phone investment.
Learn About Our Zoom PartnershipModern Cloud Phone System
Zoom Phone delivers a complete cloud-based PBX with enterprise-grade functionality, secure HD audio and global reliability. It enables employees to make and receive calls over WiFi, mobile data or cellular voice from any location, ensuring seamless communication for hybrid and distributed teams.
All-in-One Communications
Users can call, message, meet and collaborate in a single unified app, eliminating the need to switch between platforms. Zoom Phone integrates natively with Zoom Workplace and supports cloud faxing from any device without additional hardware.
Advanced Call Handling & Routing
Built-in PBX features such as intelligent call routing, auto attendants, IVR, shared lines, call queues and call delegation help ensure callers reach the right person quickly. Push-to-Talk enables instant real-time communication with colleagues or teams.
AI-Enhanced Calling Experience
Zoom AI Companion provides automated call summaries, highlights priority voicemails and transforms messages into actionable tasks. During calls, AI delivers real-time answers, and SMS threads are condensed into quick, digestible summaries to reduce admin effort and keep users focused.
Voicemail, Call History & Caller ID
Users can access call history and listen to or read transcribed voicemails directly within the app. Configurable caller ID and dialling personas allow employees to choose how they present themselves on outbound calls. Call recording helps organisations preserve and review key conversations.
Sales & Customer Experience Tools
Zoom Auto Dialler improves outbound efficiency by reducing wait times and increasing throughput. Zoom Revenue Accelerator uses AI-driven coaching and conversation insights to help sales teams close deals faster. Calls can transfer seamlessly into Zoom Contact Centre, maintaining a smooth customer journey.
Global Coverage & Carrier Flexibility
Zoom Phone supports PSTN coverage in 49+ countries and is supported by Britannic’s SIP platform, NetX. This enables businesses to keep existing carrier agreements while adopting Zoom’s cloud telephony platform.
Device Choice & Standards-Based Endpoints
Zoom Phone works on desktop, mobile and web apps, and supports SIP desk phones from leading vendors like Polycom and Yealink. This preserves traditional telephony experiences while enabling cloud-based agility.
Centralised IT Management
IT teams can provision users, assign numbers, configure permissions and manage policies from a single admin portal. The optional Power Pack licence adds live queue monitoring and real-time operational insights.
Security, Reliability & Resilience
Zoom Phone provides 99.999% uptime backed by Zoom’s globally distributed cloud platform. It includes encrypted audio, E911 support and Local Survivability to keep core calling features available even during network outages.
Integrations & Extensibility
The platform integrates with Salesforce, HubSpot, Microsoft Teams and multiple business applications. APIs allow Zoom Phone features to be embedded into custom applications, and contact centre integration enhances routing and agent performance.
Want to discover more about Zoom Phone?
Business Benefits of Zoom Phone
- Helps organisations modernise ageing telephony estates by moving core voice services into a secure, scalable cloud platform.
- Improves workforce agility by enabling employees to stay fully reachable and productive across locations, devices and networks.
- Reduces operational costs by consolidating multiple communication tools, eliminating on-premises PBX maintenance and simplifying licensing.
- Strengthens customer experience by ensuring calls are answered more quickly, routed more accurately and handled with greater consistency.
- Enhances employee productivity by removing friction in day-to-day communication and reducing the need to juggle multiple applications.
- Supports global expansion with a telephony platform that scales easily across regions while retaining consistent governance and controls.
- Lowers IT overhead by centralising number management, policies and provisioning within a single administrative environment.
- Accelerates digital transformation by integrating telephony with CRM, collaboration and workflow systems to create more connected operations.
- Reduces business risk by replacing legacy telephony with a resilient, cloud-hosted service backed by enterprise-grade uptime and failover.
- Boosts sales and service performance through AI-driven insights that help teams operate more efficiently and respond to customers with greater accuracy.
