What Is NetXFax and How Does It Work?

NetXFax is Britannic’s hosted fax service that lets you send and receive faxes via email. Outbound faxes are sent as an email attachment, while inbound faxes arrive directly in your inbox as a PDF. No fax machine or extra hardware is required.

Can I Send a Fax Directly from My Email?

Yes. With NetXFax you can send a fax directly from Outlook, Gmail or any email client. The service converts your email into a fax and delivers it securely to the recipient’s fax number.

Do I Need to Keep My Existing Fax Machine?

No. NetXFax replaces the need for physical fax machines and phone lines. All you need is your email account and a registered fax number connected through the NetX SIP platform.

Is NetXFax Secure for Sensitive Information?

Absolutely. NetXFax encrypts all transmissions and provides a full audit trail, making it suitable for industries that require high levels of security such as healthcare, finance and legal.

Can I Keep My Existing Fax Number with Netxfax?

Yes. You can port existing fax numbers into NetXFax so customers and partners can continue using the same number, or you can create new ones if required.

How Does NetXFax Reduce Costs?

By moving faxing into email, NetXFax eliminates the costs of fax machines, toner, paper, maintenance and dedicated phone lines. It also reduces wasted staff time, making faxing more efficient.

Does NetXFax Work for Remote or Home Workers?

Yes. Because NetXFax is email-based, staff can send and receive faxes from anywhere with internet access. This makes it ideal for remote or hybrid workforces.

Can I Send and Receive Faxes Internationally with NetXFax?

Yes. NetXFax supports international coverage, so you can fax documents across borders with the same reliability and security as domestic transmissions.

What Happens If a Fax Line Is Busy?

NetXFax automatically retries up to three times. This ensures reliable delivery without staff having to manually resend documents.

Is Fax Still Legally Binding with NetXFax

Yes. Fax remains a legally recognised method of communication in many industries. NetXFax modernises the process without losing compliance, making it suitable for sectors such as legal, healthcare and financial services.

Britannic | NetXFax

Why Fax Still Matters

Healthcare Organisations

Over 43% of healthcare organisations still use fax as a secure method for patient data transfer (IDC, 2023).

Legal Documents

Legal documents sent by fax are considered legally binding in courts across the UK, EU and US (Gov.uk guidance, 2024).

Legacy Fax Machines

Replacing legacy fax machines with cloud faxing can cut operating costs by up to 70% (Forrester, 2022).

How Does NetXFax Work?

NetXFax routes fax transmissions through the Britannic NetX SIP platform, converting them into secure emails. Outbound faxes are sent as an email attachment; inbound faxes land directly in your inbox as a PDF. You can register individual or group addresses, making it easy to share responsibility across teams and ensure critical documents are always received and actioned.

Smarter Faxing, Built for Business

Quick and Easy Set Up
Be live within hours with no new hardware or complex installs. NetXFax works through your existing email system, so adoption is simple and IT overhead is minimal.
Use Existing Numbers
Keep the fax numbers your customers and partners already know. NetXFax migrates them to the cloud, protecting continuity while modernising how they’re managed.
Deliver to Individuals or Groups
Route faxes to single mailboxes or shared team inboxes. This ensures critical documents are always received, actioned quickly and never bottlenecked by one person.

Electronic Storage & Retrieval
Every inbound fax is automatically stored as a PDF, making it easy to file, share, audit and retrieve. This supports compliance in regulated industries and eliminates paper filing.
International Coverage
Send and receive faxes globally, with the reliability of carrier-grade infrastructure. Ideal for legal, supply chain and financial businesses operating across borders.
Auto Resend (up to 3 times)
If a line is busy, NetXFax retries automatically, reducing failed transmissions and ensuring important documents always get through.

Secure by Design
All faxes are encrypted in transit and at rest. Combined with full audit trails, this provides the level of protection required for healthcare, finance and legal use cases.
Supports Remote & Hybrid Work
Staff can send and receive faxes from anywhere via email. NetXFax removes dependency on office hardware, supporting flexible working while keeping communications secure.

The Business Impact of NetXFax

Lower Costs

Eliminate the expense of fax machines, toner, paper and dedicated phone lines. With NetXFax, everything runs through email, reducing overheads by up to 70% while streamlining operations.

Boost Productivity

Staff can send and receive faxes without leaving their inbox, saving time on printing, queuing and machine maintenance. Faster workflows mean more time spent on higher-value tasks.

Improve Continuity

Because NetXFax is hosted, it doesn’t depend on physical machines in a single office. Your business can continue sending and receiving legally binding documents even during office closures or disruptions.

Enhance Security

All transmissions are encrypted and inbound faxes are stored as PDFs with full audit trails. This ensures sensitive data remains protected, — critical for industries like healthcare, finance and legal.

Stay Compliant

Fax remains a legally binding form of communication in many sectors. NetXFax modernises the process without sacrificing compliance, helping you meet industry and regulatory requirements.

Reduce Environmental Impact

By removing paper, toner and energy-hungry machines, NetXFax cuts waste and lowers your carbon footprint. It’s a greener way to meet your faxing needs.

NetXFax FAQ’s

NetXFax is Britannic’s hosted fax service that lets you send and receive faxes via email. Outbound faxes are sent as an email attachment, while inbound faxes arrive directly in your inbox as a PDF. No fax machine or extra hardware is required.
Yes. With NetXFax you can send a fax directly from Outlook, Gmail or any email client. The service converts your email into a fax and delivers it securely to the recipient’s fax number.
No. NetXFax replaces the need for physical fax machines and phone lines. All you need is your email account and a registered fax number connected through the NetX SIP platform.
Absolutely. NetXFax encrypts all transmissions and provides a full audit trail, making it suitable for industries that require high levels of security such as healthcare, finance and legal.
Yes. You can port existing fax numbers into NetXFax so customers and partners can continue using the same number, or you can create new ones if required.
By moving faxing into email, NetXFax eliminates the costs of fax machines, toner, paper, maintenance and dedicated phone lines. It also reduces wasted staff time, making faxing more efficient.
Yes. Because NetXFax is email-based, staff can send and receive faxes from anywhere with internet access. This makes it ideal for remote or hybrid workforces.
Yes. NetXFax supports international coverage, so you can fax documents across borders with the same reliability and security as domestic transmissions.
NetXFax automatically retries up to three times. This ensures reliable delivery without staff having to manually resend documents.
Yes. Fax remains a legally recognised method of communication in many industries. NetXFax modernises the process without losing compliance, making it suitable for sectors such as legal, healthcare and financial services.

Book a NetXFax Demo

Book a meeting with one of our friendly in-house team to see the ROI of deploying NetXFax in your business.