Can Microsoft Teams Replace a Traditional Phone System?

Yes. When combined with a solution like 8x8 Voice for Microsoft Teams, Teams becomes a complete business phone system - offering PSTN calling, call routing, voicemail, and analytics within a single interface.

What is PSTN Replacement?

PSTN replacement allows businesses to retire legacy phone lines and connect to the global public switched telephone network through a cloud provider. This ensures full local number coverage and regulatory compliance in multiple regions.

Do I Still Need a Physical Phone If I Choose 8x8 Voice?

Not necessarily. Most users make and receive calls through the Teams desktop or mobile app, though 8x8 Voice also supports Teams-certified desk phones and DECT devices for flexibility.

Is 8x8 Voice Secure and Compliant?

Yes. It’s hosted on Microsoft Azure, aligned with GDPR, HIPAA, and PCI-DSS standards, and designed for enterprise-grade security and reliability.

What is 8x8 Voice for Microsoft Teams?

8x8 Voice for Microsoft Teams is a cloud-based Direct Routing solution that connects Teams to the global phone network using 8x8’s carrier-grade voice platform. It allows users to make and receive PSTN calls natively within Teams.

Who Manages the Setup and Support?

When delivered through Britannic, the entire service, from design and deployment to ongoing monitoring and support, is fully managed. Ensuring seamless performance and minimal disruption.

Which Countries Does 8x8 Voice Support?

It provides PSTN replacement in over 55 countries and local numbering in more than 100 markets, enabling consistent global calling for distributed teams.

What Licenses Are Required to Use 8x8 Voice for Microsoft Teams?

You’ll need an 8x8 X Series license, a Microsoft 365 or Office 365 commercial license with Teams, and the Microsoft 365 Phone System or Teams Phone Standard license.

Can 8x8 Voice Integrate with Our CRM or Contact Centre?

Yes. It integrates natively with Microsoft Dynamics 365, Salesforce, ServiceNow, Zendesk, and can extend to 8x8 Contact Centre for advanced customer engagement.

How Does Britannic Add Value to the 8x8 Voice Solution?

Britannic provides the technical expertise, configuration, and managed service wrap that ensures 8x8 Voice is optimised for your business. We handle everything - from network readiness to long-term support and custom integrations.

What’s the Typical Deployment Time?

Deployment varies by organisation size, but most rollouts can be completed in weeks rather than months, thanks to Britannic’s proven onboarding framework and 8x8’s cloud administration portal.

Does it Support Advanced Telephony Features?

Yes. You get enterprise features like ring groups, queues, voicemail, call recording, analytics, eFax, and supervisor tools such as barge, monitor, and whisper - all within Teams.

What Level of Uptime Does 8x8 Voice Provide?

8x8 Voice delivers a 99.999% uptime SLA, backed by Microsoft Azure infrastructure and proactive monitoring for maximum business continuity.

Can I Keep My Existing Numbers?

Yes. Number porting is supported, allowing you to retain your existing phone numbers when migrating to 8x8 Voice for Microsoft Teams.

What is Direct Routing in Microsoft Teams?

Direct Routing is a method of connecting Microsoft Teams to the public phone network (PSTN) through a certified telephony provider. It enables Teams users to make and receive external calls without using Microsoft Calling Plans.

How Does Direct Routing Differ From Operator Connect?

Direct Routing offers more flexibility and control, as it allows businesses to choose their carrier and manage their telephony setup. Operator Connect, by contrast, is a Microsoft-managed approach with limited customisation options.

Britannic | 8x8 Voice For Microsoft Teams

Why Choose Britannic for 8x8 Voice for Microsoft Teams

Choosing 8x8 Voice for Microsoft Teams through Britannic means more than a standard Direct Routing setup - it’s a fully managed service from design to support. With decades of experience in enterprise communications and certified 8x8 and Microsoft expertise, we deliver seamless integration, reliable performance and proactive management. Britannic ensures your Teams calling is secure, scalable and optimised for the way your business works.

Key Capabilities of 8x8 Voice for MS Teams

Capabillities	Description
Native Teams PTSN Calling	Make and receive inbound and outbound PSTN calls directly within Microsoft Teams - no external diallers or apps required. Fully integrated with the Teams desktop, mobile and web experience.
Direct Routing (Simplified)	Enterprise-grade Direct Routing delivered as a fully managed cloud service by Britannic. No SBCs, scripts or complex carrier management, we handle it all.
Global PTSN Coverage	PSTN replacement in 55+ countries and local numbering in over 100 markets. Ensures consistent, high-quality voice connectivity wherever your business operates.
Comprehensive Calling Features	Includes ring groups, call queues, transfers, voicemail, hold and call recording, all accessible within Teams. Offers “light” contact centre tools like supervisor barge, monitor and whisper.
Integrated Messaging & Collaboration	Built-in SMS/MMS* and eFax capabilities through the companion 8x8 app for Teams. Enables seamless multi-channel communication from a single workspace. * SMS/MMS in select markets.
CRM & Business App Integrations	Connects with Dynamics 365, Salesforce, Zendesk, ServiceNow and more. Streamlines workflows by linking calls, contacts and customer data in real time.
Analytics, Quality & Speech Insights	Gain visibility with analytics for 8x8 Work, quality management tools and speech analytics. Monitor performance, improve user experience and ensure service quality.
Device & Endpoint Compatibility	Supports 8x8-certified IP phones, DECT handsets, analog devices and Teams-enabled endpoints. Maintain hardware flexibility while standardising on Teams.
Cloud Administration Portal	Deploy, configure, and manage users or numbers in minutes via the 8x8 Voice for Teams Admin Portal. Streamlines provisioning and reduces IT complexity.
Microsoft Azure Hosting	Hosted on Microsoft Azure for scalability, security and geographic redundancy. Provides carrier-grade reliability with a 99.999% uptime SLA.
Security & Compliance	Fully aligned with GDPR, HIPAA, and PCI-DSS standards for enterprise data protection. Built for businesses that require global compliance and resilience.
Flexible Calling Plans	Choose from metered, unlimited, or international plans tailored by user type, department or region. Keeps costs predictable and easy to manage.

Prerequisites of 8x8 Voice for Microsoft Teams

To use 8x8 Voice for Microsoft Teams, you’ll need:

An 8x8 X Series license.
A commercial Microsoft 365 or Office 365 license that includes Microsoft Teams.
*Optional* The Microsoft 365 Phone System or Teams Phone Standard license.

Business Benefits of 8x8 Voice for Microsoft Teams

Drive Productivity Through One Unified Platform

Give employees a single workspace for calling, messaging, and collaboration. With everything integrated into Microsoft Teams, workflows become faster, simpler and distraction-free.

Reduce Operational Complexity and Overheads

No more juggling multiple telephony vendors, contracts or systems. Britannic manages your 8x8 Direct Routing solution end-to-end, freeing IT teams to focus on strategic priorities.

Enable Global Agility and Scalability

Expand into new regions or onboard new teams instantly. With PSTN replacement in 55+ countries and local numbering in over 100 markets, your business scales without infrastructure limitations.

Improve Financial Control and Predictability

Flexible calling plans and consolidated billing simplify budgeting across departments and geographies. Gain full cost visibility and eliminate unexpected telephony expenses.

Strengthen Compliance and Business Resilience

Built on Microsoft Azure with 99.999% uptime and global certifications (GDPR, PCI-DSS, HIPAA), 8x8 Voice ensures business continuity and meets enterprise compliance standards.

Empower Exceptional Customer Experiences

Integrate with CRMs, analytics, and contact centre tools to deliver faster, more informed customer interactions. Better insights and responsiveness translate into stronger relationships and higher retention.

Future-proof Your Communications Investment

As Microsoft and 8x8 evolve, your solution evolves with them - backed by Britannic’s continuous optimisation and managed service expertise. You stay modern, secure and ahead of change.

Get In Touch With Us To Discuss 8x8 Voice For MS Teams

Man on laptop with notepad on Teams call smiling

FAQ’s for 8x8 Voice For Microsoft Teams

Yes. When combined with a solution like 8x8 Voice for Microsoft Teams, Teams becomes a complete business phone system - offering PSTN calling, call routing, voicemail, and analytics within a single interface.
PSTN replacement allows businesses to retire legacy phone lines and connect to the global public switched telephone network through a cloud provider. This ensures full local number coverage and regulatory compliance in multiple regions.
Not necessarily. Most users make and receive calls through the Teams desktop or mobile app, though 8x8 Voice also supports Teams-certified desk phones and DECT devices for flexibility.
Yes. It’s hosted on Microsoft Azure, aligned with GDPR, HIPAA, and PCI-DSS standards, and designed for enterprise-grade security and reliability.
8x8 Voice for Microsoft Teams is a cloud-based Direct Routing solution that connects Teams to the global phone network using 8x8’s carrier-grade voice platform. It allows users to make and receive PSTN calls natively within Teams.
When delivered through Britannic, the entire service, from design and deployment to ongoing monitoring and support, is fully managed. Ensuring seamless performance and minimal disruption.
It provides PSTN replacement in over 55 countries and local numbering in more than 100 markets, enabling consistent global calling for distributed teams.
You’ll need an 8x8 X Series license, a Microsoft 365 or Office 365 commercial license with Teams, and the Microsoft 365 Phone System or Teams Phone Standard license.
Yes. It integrates natively with Microsoft Dynamics 365, Salesforce, ServiceNow, Zendesk, and can extend to 8x8 Contact Centre for advanced customer engagement.
Britannic provides the technical expertise, configuration, and managed service wrap that ensures 8x8 Voice is optimised for your business. We handle everything - from network readiness to long-term support and custom integrations.
Deployment varies by organisation size, but most rollouts can be completed in weeks rather than months, thanks to Britannic’s proven onboarding framework and 8x8’s cloud administration portal.
Yes. You get enterprise features like ring groups, queues, voicemail, call recording, analytics, eFax, and supervisor tools such as barge, monitor, and whisper - all within Teams.
8x8 Voice delivers a 99.999% uptime SLA, backed by Microsoft Azure infrastructure and proactive monitoring for maximum business continuity.
Yes. Number porting is supported, allowing you to retain your existing phone numbers when migrating to 8x8 Voice for Microsoft Teams.
Direct Routing is a method of connecting Microsoft Teams to the public phone network (PSTN) through a certified telephony provider. It enables Teams users to make and receive external calls without using Microsoft Calling Plans.
Direct Routing offers more flexibility and control, as it allows businesses to choose their carrier and manage their telephony setup. Operator Connect, by contrast, is a Microsoft-managed approach with limited customisation options.

Chat to Us About 8x8 Voice for MS Teams

For an informative, friendly and no-obligation chat about how you can enhance your customer service and experience with 8x8 and MS Teams