Why Choose Britannic for Zoom Virtual Agent
At Britannic, our differentiator is how closely we work with our customers and Zoom to deliver AI-driven self-service that genuinely works in the real world. We don’t treat Zoom Virtual Agent as a one-off deployment, we collaborate deeply with your teams to map customer journeys, design and test automation, refine conversations and continuously improve performance. This hands-on, outcome-focused approach means we take ownership beyond go-live, ensuring Zoom Virtual Agent evolves alongside your customers, maintains brand control and delivers lasting operational value.
Learn More About Our Zoom PartnershipFeatures & Capabilities of Zoom Virtual Agent
AI-Powered Conversational Self-Service
Zoom Virtual Agent uses advanced conversational AI to answer customer questions in natural language, enabling fast, accurate self-service without rigid menus or scripts. It can be integrated with NetTranslate for real-time translation.
Intent Detection & Context Management
The platform understands customer intent and maintains context throughout the conversation, ensuring interactions flow naturally without repetition.
Seamless Escalation to Human Agents
When automation reaches its limit, conversations are handed to live agents with full history and context preserved, delivering a smooth customer experience.
Native Integration with Zoom Contact Centre
Zoom Virtual Agent is built directly into the Zoom CX ecosystem, integrating with Zoom Contact Centre routing, queues and reporting for a unified service model.
Multi-Channel Digital Support
Support customers across digital channels such as web chat and messaging, allowing them to engage in the channel that suits them best.
Brand & Compliance Control
Maintain full control over language, tone and approved responses, ensuring every automated interaction aligns with brand standards and regulatory requirements.
Rapid Configuration & Iteration
Design, test and refine conversation flows quickly, enabling continuous improvement as customer needs and behaviours evolve.
Scalable Automation with Insight
Handle increasing enquiry volumes without increasing headcount, supported by performance insights that highlight resolution rates, escalation points and optimisation opportunities.
Learn More About Zoom Virtual Agent
Read InfoSheetBusiness Benefits of Zoom Virtual Agent
- Reduces customer wait times by resolving common enquiries instantly, without customers needing to queue for a live agent.
- Lowers operational costs by automating high-volume, low-complexity interactions and reducing pressure on contact centre teams.
- Improves customer satisfaction through faster responses, consistent answers and smoother handoffs to human agents when needed.
- Scales customer support without scaling headcount, allowing organisations to manage peaks in demand more efficiently.
- Protects brand experience by ensuring automated interactions follow approved language, tone and compliance standards.
- Frees agents to focus on complex, high-value conversations, improving both agent experience and service quality.
- Supports a more connected CX strategy by integrating virtual and human support within a single Zoom ecosystem.
- Delivers measurable performance insights that help teams continuously refine journeys and improve resolution rates over time.
