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Why Businesses Choose INBOX

  • Customers get detailed, instant responses.
  • More enquiries resolved at the first touch.
  • Employees focus on high-value tasks, not admin.
  • Departments work from a single source of truth.
  • Customer retention and review scores improve.
Download INBOX Brochure

How Inbox Works

INBOX brings all your mailboxes together into a single corporate view without disrupting daily operations. It reads, sorts and threads every incoming email and web form — and then routes them to the right team or converts them into tickets for follow-up. Using automation, tagging and integration with your CRM or contact centre, INBOX ensures every enquiry is prioritised and presented clearly to agents, so nothing gets missed and response times improve.

Core Features of INBOX - Smarter Email, Better Business

Unified Box View

Bring multiple mailbox accounts into one structured corporate view. Agents no longer waste time switching between windows or accounts, which reduces errors and speeds up response times. With everything visible in a single place, productivity and collaboration improve across teams.

Powerful Rules Engine

Automate email handling with rules you design, triggering actions based on fields and conditions you define. The rule debugger and logs make it easy to test and refine, ensuring maximum accuracy and efficiency. This removes repetitive manual work and helps standardise service quality.

Smart Tagging & Search

Categorise and prioritise enquiries with custom tags and filters. Agents can instantly locate context or sentiment in a conversation without scrolling through endless threads. This ensures the right enquiries are handled quickly, by the right people.

Task Scheduling & Ticketing

Turn emails into tickets automatically and assign them to teams with the right skills. INBOX includes task scheduling and appointment booking, ensuring nothing falls through the cracks. This creates accountability and keeps service flowing smoothly.

Email Parsing

Extract data from emails and attachments without manual intervention. Structured data can be pushed into CRMs, ERPs or back-office systems via open APIs. This reduces human error, speeds up workflows and saves countless admin hours.

Visualise the Data

Get full visibility into email traffic, SLAs, enquiry types and agent productivity. Built-in dashboards let managers track demand in real time, while raw data exports can be fed into BI tools for deeper insight. With better reporting, you can optimise resources and improve planning.

Secure User Experience

INBOX provides role-based access controls and secure logins to protect your data. The interface is intuitive and requires no technical training, so employees can get started quickly. This balance of simplicity and security delivers a safe, positive user experience.

Productive Agents

By removing “white noise” and automating low-value emails, INBOX frees agents to focus on high-priority interactions. This ensures human contact is used where it adds the most value. The result is happier staff, faster responses, and improved customer satisfaction.

Business Benefits of INBOX

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Lower Cost To Serve

The average cost of an agent handling a phone call, email, or social media message is measured in pounds. INBOX reduces that cost to pennies by automating repetitive tasks and routing enquiries intelligently. This means lower overheads and a faster return on investment.

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Better Visibility

With INBOX, every email is tracked and reported, giving you full visibility into volumes, types and routing. Managers can see exactly where bottlenecks occur and better allocate resources. This improves planning and helps you manage peaks and troughs in demand with confidence.

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Help Priority Customers

INBOX lets you set rules to prioritise the customers who matter most — from VIP accounts to urgent enquiries. Automation reduces noise and frees agents to focus on high-value or emergency cases. That means the right people always get the right attention, faster.

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Higher First Contact Resolution

Repetitive enquiries can be resolved automatically through tags and rules, so customers often get their answer instantly. By reducing back-and-forth, INBOX improves first-contact resolution and enhances the overall customer experience. More issues are solved the first time, without extra effort.

How Much Money Could INBOX Save You?

Email automation increases productivity and helps you gain more human value from your team. INBOX helped a council deflect 60% of their emails from their contact centre in under two weeks. They are seeing fantastic ROI from INBOX. See what your return could be with our quick and easy ROI calculator.  Get started today and see how Britannic can help your business optimise its technology spend.

Try Our INBOX ROI Calculator Now

UK Council’s Secret to Slashing Email Overload

In a move to improve resident services and streamline operations, a UK borough council partnered with Britannic to implement INBOX. Facing mounting demands and operating with a limited workforce, the council identified a critical need to improve its communication efficiency, reduce response times and allow staff to focus on high-priority resident needs. The successful collaboration has led to a remarkable improvement in service delivery, setting a benchmark for technology-driven public sector innovation.

Read Full Success Story Here

Mercury Holidays

Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.

View case study View all case studies
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INBOX saves the day for Mercury

Neil Whitaker, Head of IT,

Mercury Holidays

In the most challenging business climate we have ever seen, the biggest gain for us implementing the INBOX solution is efficiency. We have automated the organisation of our workload during this hectic time and now have the ability to implement self service for our customers which will lead to improved efficiencies and vast cost-savings.

INBOX FAQ's

Request an INBOX Demo

After requesting an INBOX demo using the form on the right, you’ve taken the first step to rapid email management, email automation and improved customer engagement. A member of the team will be in touch shortly to arrange a suitable time!

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