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What email management and automation can fix

Implementing effective email management and automation can have a significant positive impact on a business. It enables streamlined communication, allowing prompt and personalised responses to customer enquiries, therefore enhancing overall customer satisfaction and loyalty.

Through clever email automation and efficient email management, businesses can save time and resources, enabling employees to focus on more critical aspects of their roles.

Additionally, email management software contributes to improved efficiency, scalability, and consistency in customer service, leading to enhanced brand reputation and ultimately driving business growth.

"Our review scores could be a lot better!"

INBOX helped our customers increase their reputation scores by 1.2 stars by being able to design their email customer journey, removing ‘white noise’ emails and reducing the amount of times a customer has to communicate with an agent.

"Customers complain about waiting times for a response"

By removing unnecessary emails INBOX frees up your agents' time to be more productive, thus reducing response times.

Greater customer service.

"Employees need to open multiple windows with customer information"

Using INBOX’s open APIs, you are able to ‘pop’ your customer's record alongside the email, reducing the need for multiple windows to be open.

"Our agents spend a lot of time on mundane data entry"

Using INBOX's parsing ability and API tool, you are able to read and extract data from emails and attachments and push it to the back office systems, saving you time and reducing human error.

Spend time on higher priorities.

"Customer tickets, emails and enquiries often get missed"

Whether natively or by integrating with your contact centre, INBOX is able to prioritise and present emails to agents so none will be missed. Cherry picking will stop and productivity will increase.

"I have minimal visibility or analytics around emails"

How many emails can your agents deal with in a day?  What type of emails do you get? Gain visibility around email traffic with the built-in dashboard and raw data export. No need to manually count or watch agents live. Outlook and Gmail give very little visibility, INBOX's open API reporting means you can gather data on what you need.

Get the transparency you need!

INBOX in action!

INBOX reads, sorts, parses and threads emails and reassigns them based on custom rules. It can even turn them into tickets to combine all elements of the conversation both in and outside the thread. INBOX can integrate with your contact centre, passing relevant interactions to staff for rapid response or orchestrated business processes.

More business benefits of using INBOX

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Lower cost to serve

The price of an agent physically dealing with a phone call, email or social media message are in the £££'s. INBOX's cost to serve is in pence.

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Better visibility

Tracking the emails and how they are being routed improves visibility and resource use across the business. Helping you to better manage peaks and troughs in demand.

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Help priority customers

INBOX can be automated based on rules you create, meaning agents not only have to deal with fewer enquiries but their time will be freed up to prioritise the most important or emergency customers.

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Higher first contact resolution

INBOX can respond to communications based on rules and tags. Meaning, repetitive enquiries can be automatically resolved. Greatly increasing first communication resolution.

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Email automation reimagined - how much money could you save?

Email automation increases productivity and helps you gain more human value from your team. INBOX helped a council deflect 60% of their emails from their contact centre in under two weeks. They are seeing fantastic ROI from INBOX. See what your return could be with our quick and easy ROI calculator.  Get started today and see how Britannic can help your business optimise its technology spend.

See how much you can save with automation

Mercury Holidays

Mercury, an award-winning holiday and escorted tours company, manages thousands of digital interactions with INBOX. Britannic deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses.

View case study View all case studies
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INBOX saves the day for Mercury

Neil Whitaker, Head of IT,

Mercury Holidays

In the most challenging business climate we have ever seen, the biggest gain for us implementing the INBOX solution is efficiency. We have automated the organisation of our workload during this hectic time and now have the ability to implement self service for our customers which will lead to improved efficiencies and vast cost-savings.

The biggest questions concerning email management and email automation

Request an INBOX Demo

After requesting an INBOX demo using the form on the right, you’ve taken the first step to rapid email management, email automation and improved customer engagement. A member of the team will be in touch shortly to arrange a suitable time!

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