Knowing your customers has never been more vital. With customer experience being a key basis for competition and the emphasis on becoming data-driven, you need to be able to capture your customers’ thoughts. REVIEWS provides the perfect solution for capturing, managing and acting upon your customer feedback.
Feedback on every channel
You can count on REVIEWS to capture customer feedback data whether across voice, email, SMS, social media or messaging apps. Integrate REVIEWS with any contact centre platform that has open APIs.
Core capabilities and functionality
Automate post interaction surveys
Gain feedback in the moment. Make it easy for people to provide a quick post-interaction response.
Your surveys can be as complex as required, but simple to complete using the power of dynamic questions depending on answers provided.
Phone system agnostic
REVIEWS operates independent of your communications platform. There is no dependency on a PBX.
Low review flagging and routing
Being able to indentify and automatically route a low scoring review to the right source speeds up actionable results.
Consistent with your brand
REVIEWS can be fully branded, templated and edited to future-proof your requirements.
No matter your communications channels, REVIEWS has a wide range of integration and launch capabilities.
Real-time customer feedback dashboards
Easy-to-use dashboard with information captured through automated post-interaction surveys and